Assessment #1: Part B Prepare a staff manual a. Providing customer service Since our restaurant can exists only because of customers‚ and in particular repeat customers who voluntarily choose to return here and spend their money and time to our food‚ beverage and service. Without our customer we don’t have a restaurant‚ they are the only reason we are here. As a result‚ taking care of our customers is our highest priority‚ in fact a privilege‚ never an interruption. At our restaurant the customer
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Introduction The service industry interacts with our lives on a daily basis. Services can be defined as deeds‚ processes and performances. When considering the differences between products and services‚ intangibility and the fact that a service cannot be touched‚ tasted‚ viewed or tried on are terms often used (McColl-Kennedy & Kiel 2000). Services differ from goods in essentially four ways: (1) intangibility; (2) inseparability; (3) heterogeneity; (4) perishability (Kotler‚ Brown‚ Adam‚ Burton
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such as benefits or initiatives including diversity; 3) measuring the satisfaction and engagement of employees to support recruitment and retention; and 4) driving high performance by analyzing employee perceptions of an organization’s climate for service. When properly designed‚ implemented and analyzed‚ employee surveys help management take action to align operations with its strategy‚ values and goals. Employee surveys have been used in organizations for decades to help leaders understand how individual
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reactions involved in the production of acid rain in the atmosphere are complex and as yet little understood‚ industries have tended to challenge such assessments and to stress the need for further studies; and because of the cost of pollution reduction‚ governments have tended to support this attitude. Studies released by the U.S. government in the early 1980s‚ however‚ strongly implicated industries as the main source of acid rain in the eastern United States and Canada. In 1988‚ as part of the United
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Week Eight Object-Oriented Design and Programming Identify both the top-level objects and the GUI interfaces of an electronic product. Describe object-oriented‚ event-driven programming. Describe a simple‚ object-oriented program. Recognize the difference between object-oriented and structured program design. Course Assignments 1. CheckPoint: Interfaces and Communication Messages Understanding object-oriented methodologies is often difficult. You already understand
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Industry Globalisation In this essay I am going to analyse the pressures for globalisation for two different industries using Yip’s globalisation drivers. The two industries I am going to research is the Airline industry‚ using British Airways for examples and the Fast food Industry‚ using examples from McDonalds. I will then try and evaluate how firm strategy has changed in response to globalisation pressures. Firstly we need to try and define what “globalisation†is and how
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number of inmates serving long sentences * Increase in number of inmates serving life sentences * Increase in the number of violent children being sentenced * Increase in the prosecution of serious offences (Department of Correctional Services‚ 2005:105) The aim of this research project is to analyse the current processes followed in transportation of prisoners from holding cells at the police stations to correctional facilities. The security measures and technology used within these
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BUSM4176 Introduction to Management Topic 8 Skills and services Structure • Flexible firms • Knowledge work • Service work • Neo-Taylorism • Emotional labour School of Management The revolt against Taylorism • Social science critique of Taylorism • A new workplace and a new worker? – A post-industrial‚ information or knowledge economy? – A service rather than a knowledge economy? – The changing character of labour: hand‚ heart or head? School of Management Flexible
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Services Marketing A service is the action of doing something for someone or something. It is largely intangible (i.e. not material). A product is tangible (i.e. material) since you can touch it and own it. A service tends to be an experience that is consumed at the point where it is purchased‚ and cannot be owned since is quickly perishes. A person could go to a café one day and have excellent service‚ and then return the next day and have a poor experience. So often marketers talk about the nature
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Cameron Roney Lifespan Development Eight Stages of Man Interview General question on childhood: I interviewed a seventy year old woman named Virginia that I met while doing my community service. I asked her to think about her first ten years of life and to describe times that she can remember being cared for. She said that it was her grandmother that did most of the caretaking for her‚ especially when she was sick. She recalled one time when she had a really bad sinus infection that her grandmother
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