Part 1: Defining Marketing and the Marketing Process (Chapters 1–2) Part 2: Understanding the Marketplace and Consumers (Chapters 3–6) Part 3: Designing a Customer-Driven Strategy and Mix (Chapters 7–17) Part 4: Extending Marketing (Chapters 18–20) 8 Products‚ Services‚ Building and Brands Customer Value After examining customerdriven marketing strategy‚ we now take a deeper look at the marketing mix: the tactical tools that marketers use to implement their strategies and deliver
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Between a Marketing Mix & a Promotional Mix A marketing mix and a promotional mix have differences‚ and are both important to your business. In order to successfully grow your business‚ you will need to market it. Marketing helps attract new customers and keeps customers coming back for repeat business. When you identify your marketing mix‚ it helps you determine how to satisfy your customers‚ while the promotional mix focuses on direct customer interaction. Marketing Mix The marketing mix is a
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space which can pave the way for them to sneak in the minds of the consumers. Once settled in they begin playing with the brain eventually creating and modifying concepts called “needs” which would have never existed. The traditional concept of marketing was only about sales or meeting the “current needs” of a consumer. But the same cannot be felt‚ today with the number of firms on the rise in the same industry‚ state and even the same street. Everyone is in a race either to: * Capture a customer
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Portacabin Case (it designs and delivers modular buildings) An effective marketing campaign takes account of the principles of the AIDA model. Raising awareness and creating interest may involve the use of promotional techniques. The sales force will then turn interest into sales. Research at Portakabin focuses on two key performance indicators (KPIs): • Customer satisfaction - customer surveys determine the level of clients’ happiness and what issues affect them. The results are used to
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------------------------------------------------- Consultancy Services Indian CST: Consultancy Services (Indian CST) aims to bridge the divide between formal Governmental institutions and the citizens across the world by bolstering National/State organs of governance and other public and citizen centric entities with technology‚ public policy‚ change management consultancy and knowledge sharing. Indian CST provides its consultancy expertise to Central Governments‚ State Governments‚ Central
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Detailed explanation of the principles of customer service Principles of good customer service is very important to give excellent customer service and to make the customer want to return the importance of customer service is to ensure the needs and wants of customers are met by the organisation‚ meeting customer expectations and ensuring satisfaction. Customer service aims to provide support and the best experience to a customer through actions that are taken by the seller. This includes actions
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in the Basic Marketing text‚ see page 8. Internet Exercise: ONSALE Auction Supersite The ONSALE Auction Supersite features a number of on-line auctions in which different sellers auction off computer‚ consumer electronics‚ and other products to buyers. Visit the web site at www.onsale.com and review an open auction for a consumer electronics product. What are the advantages and disadvantages of this market for sellers? For buyers? For related discussion in the Basic Marketing text‚ see page
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Explain the various elements of the marketing process 3-6 1.2 Evaluate the benefits and costs of a marketing orientation for a selected organisation 6 2.1 Show macro and micro environmental factors which influence marketing decision 7 2.2 Propose segmentation on criteria to be used for products in different markets 7-8 2.3 Choose a targeting strategy for a selected product/service 8-10 2.4 Demonstrate how buyer behaviour affects marketing activities in different buying situations
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Higher Nationals Marketing Planning Presented by: rubina bumma Date: 15th September 2009 Scenario Feet First is a small shoe shop located in the North of England. The owner has recently formed a partnership with a local competitor and they plan to merge their businesses and open a larger outlet under the same name. In order to succeed the owners must review a number of processes within the organisation. Task 1 – Marketing Audits a) Discuss
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What consumers have today A substantial increase in buying power A great variety of available goods and services * A great amount of information about practically anything * A great case in interacting and placing and receiving orders * An ability to compare notes on products and services What companies have today * Companies can operate through web sites. * Can collect more information. * Speedy communication. * Two-way communication. * Companies can customize
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