Comparative Study of customer satisfaction in public sector and private sectors banks Table of Contents Acknowledgment…………………………………………………1 Executive Summary……………………………….……………...3 Introduction…………………………………………………….....4 Literature Review…………………………………………………6 Banking Industry: An Overview………………………………....12 Objective of Study……………………………………………….12 Research Methodology…………………………………………..13 Data Analysis……………………………………………………14 Findings…………………………………………………….…...16 Recommendations………………………………………………
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Purpose The aim of this report is to present the findings of a survey carried out in order to determine the public opinion and performance of Lambshorne Town Council. The data included in this report was obtained from a random sample of 1‚000 people. Services On the whole‚ the ratepayers of Lambshorne expressed dissatisfaction with the services provided by the Council. A significant percentage felt that neither refuse collection nor recycling facilities are adequate‚ as illustrated by the
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Name: Laura Meng SID: 22430663 GSI: Johnathan Wright Section #112 Laboratory 0: “400 Years of the Telescope” The PBS documentary outlines our progressive journey in the field of astronomy and the resulted revolutionary discoveries from the continually improving technologies. The history of telescopes first began in the sixteen hundreds‚ when Hale’s invention of refracting telescopes drastically changed people’s view of the Universe at the time‚ for the view from the telescope revealed the
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A Project Report On “ Survey Of Chocolate” Name ID NO. Submitted to “Kajol Mam” Date 10th Sep.2009 INDEX Chapter-I : Executive summary Chapter-II : Objectives of the study Chapter-IV : Research Methodology Chapter-VI : Analysis & Interpretation
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Chapter 3 Chapter 3 Research methodology Table of contents 3.1. Introduction................................................................................................................................79 3.2. The interpretive research approach...........................................................................................79 3.3. The case study strategy............................................................................................................83 3.4. Research
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of Shahajalal Islami Bank Limited for 12 weeks. As an intern‚ I had the opportunity to do different types of tasks‚ which broadened my perception about a bank’s operation. During this period‚ I used my observation and gained experience about various banking functions and day-to-day operation regarding the General Banking Sector. During my internship‚ I was placed under the Branch Account Manager (BSSM)‚ Mr. Goni. There I was constantly in touch with the bank’s customers where I got a chance
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prepared for Sarto’s Gourmet Plaza Prepared by: The report was prepared by a research company‚ in company with Ready-Made Marketing. Date: This report was completed in December 2008 Purpose of Report: Ready-made marketing engages a conduct a marketing audit on their client‚ Sarto’s Gourmet Pasta. The audit is to cover macro and micro environmental
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A bank is a financial institution and a financial intermediary that accepts deposits and channels those deposits into lending activities‚ either directly by loaning or indirectly through capital markets. A bank is the connection between customers that have capital deficits and customers with capital surpluses. Due to their influence within a financial system and an economy‚ banks are generally highly regulated in most countries. Most banks operate under a system known as fractional reserve banking where
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from only a sample of the population is called a) a parameter. b) a census. c) a statistic. d) the scientific method. 2. The British Airways Internet site provides a questionnaire instrument that can be answered electronically. Which of the 4 methods of data collection is involved when people complete the questionnaire? a) published sources b) experimentation c) surveying d) observation 3. Which of the following
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ASSIGNMENT On the topic “Know Your Customer” Guidelines as advised by RBI for Indian banks. Prepared by: Vijendra Pandey Post Graduate Program in Financial Markets (2012-13)‚ NIFM‚ Faridabad राष्ट्रीय वित्तीय प्रबंधन संस्थान National Institute of Financial Management (Ministry of Finance‚ Govt. of India) KNOW YOUR CUSTOMER POLICY ABOUT KYC as the name implies is a policy concerned with Customers acceptance‚ Identification‚ Risk
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