to answer the research question through structured and non-structured interviews. The participants answered a survey questionnaire structure in a random format. Data gathered from this research instrument were then analyzed for interpretation. Along with primary data‚ the researcher also made use of secondary resources in the form of published articles and literatures to support the survey results. Evaluation research is research conducted to measure the effectiveness or performance of
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perception o f customers with respect to services provided by five Indian banks. The relationship dimensions which lead to customer satisfaction have been identified. This study reports on the different satisfaction levels of customers of private and public sector banks with respect to the services provided by their banks. 1.1 HISTORY OF THE BANKING SECTOR Banking in India originated in the last decades of the 18th century. The first banks were The General Bank of India which started in 1786
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for Pilgrim Bank than offering incentives to promote wider use of the online channel. To begin solving the problem‚ Mr. Green first must address the following research issues: how much more/less profit do online users generate; is this difference significant‚ what are the measures of customer profitability‚ what are the characteristic of the bank’s online users and profitable customers‚ what are the costs of operating the online banking channel‚ and finally what measures does the bank take to retain
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www.ccsenet.org/ijbm International Journal of Business and Management Vol. 7‚ No. 7; April 2012 The Study of Customer Satisfaction‚ Customer Trust and Switching Barriers on Customer Retention in Malaysia Hypermarkets Seiedeh Nasrin Danesh Faculty of Management and Information Technology‚ UCSI University Jalan Menara Gading‚ UCSI Heights‚ 56000 Kuala Lumpur‚ Malaysia Tel: 60-17-313-2730 E-mail: Danesh.nasrin@yahoo.com Saeid Ahmadi Nasab Faculty of Management and Information Technology
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development of the country . banks act as catalyst in India’s planning efforts to bring about a rapid‚ purposive‚ positive and significant changes in the development of the country. In service industry like banking‚ the quality of the service acquires significance in the sustained business growth . The quality of the service rendered by bank has a significant bearing on the psyche of the customer. The relationship between a bank and its customer is not a one time‚ transitory relationship
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EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA BY KINDYE ESSA MUSTOFA ADDIS ABABA UNIVERSITY COLLEGE OF MANAGEMENT‚ INFORMATION AND ECONOMICS SCIENCE MASTER OF BUSINESS ADMINISTRATION PROGRAM August 2011 EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA A Thesis Submitted to the School of Graduate Studies of Addis Ababa University in Partial Fulfillment to the Requirements
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and to a willingness to embrace new ideas and learn continuously. * To succeed also requires‚ Unilever believes‚ the highest standards of corporate behavior towards everyone they work with‚ the communities they touch‚ and the environment on which they have an impact. This is Unilever’s road to sustainable‚ profitable growth‚ creating long-term value for shareholders‚ our people‚ and our business partners. Unilever’s Growth Priorities Ambition:
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discrimination suits as well as a loss of business through poor employee customer relations. Collins (2012) outlines a six-step method that
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Introduction What is bank? Finance is the lifeblood of trade‚ commerce and industry. Now days‚ banking sector acts as the backbone of modern business. Development any country mainly depends upon the banking system. MODERN BANKING: - The banking‚ which was known in various forms and guises in The ancient civilization in various parts of the world did not Coincide with the emergence of the modern Banks. The Banking which had its roots in the flourished culture
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by various people that I have been able to compile in this report. It is always wise to appreciate such people who have helped me to complete Internship Program successfully. I express my deep sense of gratitude and indebtedness to my Institute which has provided me an opportunity to fulfill the most cherished desire to reach my goal. I am deeply indebted to my Company guide Mr. Pradeep and all staff of Big Bazaar. I am obliged to Mr.Pradeep‚ HR of Big Bazaar for facilitating a fruitful project
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