PREPARED BY: HARYANTI HUSSEN (2009476958) BBA (HONS) FINANCE PREPARED FOR: PM MOHD ZAKI B. ZAKARIA TABLE OF CONTENT CHAPTER 1: INTRODUCTION 1.0 Background 1 1.1 Overview of CIMB Bank 2 1.2 Problem Statement 4 1.3 Research Objectives 4 1.4 Scope of the study 5 1.5 Limitation of the study 5 1.6 Significance of the study 6 1.7 Definition of term 7 CHAPTER 2: LITERATURE REVIEW
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BIG CINEMAS CUSTOMER SATISFACTION SURVEY 2010 MARKET SURVEY ON CONSUMER SATISFACTION SUBMITTED TO: KAM K. NGAITHE SUBMITTED BY: MUNINDRA PANDEY FPG0911/037 INDIAN BUSINESS ACADEMY Page 1 BIG CINEMAS CUSTOMER SATISFACTION SURVEY 2010 ACKNOWLEDGEMENT My sincere thanks to Prof. S.K.Singh for guiding & advising me in the process of making the report. I thank him for the encouragement that he gave me while completing this project. I also wish to thank Mr. Kam Khansiam Ngaithe (Theater
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Unica campaign? Campaign is a communication suite that allows highly specific targeted offers to be presented to customers via outbound channels. • Reduce campaign cycle time and time-to-market and increase campaign volumes. • Reduce costs of marketing campaigns. • Improve response rates and business results by increasing the precision of campaign targeting. • Deepen customer relationships‚ loyalty and lifetime value. • Enable cross-channel marketing by using centralized decisioning.
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TRUSTEE BOARD REGULATIONS - SCHEDULE 3 CODE OF CONDUCT FOR BCS MEMBERS Introduction This Code sets out the professional standards required by the Society as a condition of membership. It applies to members of all grades‚ including Students‚ and Affiliates‚ and also non-members who offer their expertise as part of the Society’s Professional Advice Service. Within this document‚ the term “relevant authority” is used to identify the person or organisation which has authority over your activity as an individual
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Page 36 Buyer’s Remorse- Buyer’s remorse is the sense of regret after having made a purchase. Getting the customer committed- Physically getting/ making a customer feel committed‚ before the actual commitment. Ice Breaker- Something done or said to help people to relax and begin talking at a meeting‚ party etc. Organization Culture- Is the behaviour of humans who are
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school students. This has been evident in the declining results of the West African Senior High School Certificate Examination (WASSCE) report of 2006-2011 and the ill-equipped nature of senior high school graduates after graduation. Many factors which include the qualification and experience of teachers as well as teaching methods and practices contribute to this trend. From previous researches‚ emphasizes have been on peer pressure‚ family influence on academic performance of students. However
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Basics of Survey and Question Design This is an introduction for federal government program managers on how to design surveys and survey questions to collect customer feedback. Initial design considerations Before you design your survey Clearly articulate the goals of your survey. Why are you running a survey? What‚ specifically‚ will you do with the survey results? How will the information help you improve your customer’s experience with your agency? Make sure that each question will give
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the way the employees will behave the customers. In order to achieve this‚ there are some subtle behaviors that can send the most powerful messages to the customers. These involve the prompt initiation of the conversation‚ verbal greeting‚ getting customer committed which are all to welcome the customer as a guest. Hi is a good word with a smile on face to greet. Apart from these‚ icebreakers are also important which dispel the suspicious thoughts of the customers by using some compliments‚ comments
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CODE OF CONDUCT: CLUB FOOTBALL (U11 PLAYERS) As a youth football player‚ you are beginning to understand morals and ethics as well as how you are expected to act. You are also beginning to realize that you not only represent yourself‚ but also your parents/guardians‚ your team‚ your coaches‚ and your overseeing organization. By signing this code of conduct‚ you are confirming your assumption of the responsibilities listed below‚ promising that you will adhere to these regulations‚ and that you also
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REPORT ON CUSTOMER SATISFACTION AND SERVICE ANALYSIS OF MANICKBAG TVS IN BELGAUM CITY” the study is undergone at Manickbag TVS. The project report focuses on customer satisfaction and post sale services‚ of Manickbag TVS motors. A two wheeler showroom in Belgaum city. EXECUTIVE SUMMARY Topic of the study: “A study report on customer satisfaction and service analysis of Manickbag TVS in Belgaum city” Need for study: To understand the satisfaction level of the customer regarding
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