Ethics in Bank MBM 522 Banking Ethics and Legal Issues Submitted to Sk. Nazibul Islam Submitted by Name: Md. Abidur Rahman ID No: 2012-2-90-013 Submitted Date: 17/12/2013 Introduction: This assignment is based on Ethical point of view. This is assignment provide me a great opportunity to get familiar with ethical issues that are practiced in Islamic Bank of Bangladesh
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| Chapter 1 Introduction 1.1 Background Customer Satisfaction is one of the most important issues concerning business organizations of all types‚ which is justified by the customer oriented philosophy and the main principle of continuous improvement of modern enterprises. Thus‚ customer satisfaction measurement may be considered as a most reliable feedback considering that it provides in an effective‚ direct‚ meaningful and objective way regarding the clients’ preferences and expectations
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SERVICE QUALITY AND CUSTOMER SATISFACTION IN THE RESTAURANT BUSINESS Case Study- Sagarmatha Nepalese Restaurant in Vantaa THESIS CENTRAL OSTROBOTHNIA UNIVERSITY OF APPLIED SCIENCES Degree Programme in Tourism May 2012 ABSTRACT CENTRAL OSTROBOTHNIA UNIVERSITY OF APPLIED SCIENCES Unit for Technology and Business‚ KokkolaPietarsaari Date June 2012 Author Abadh Jibi Ghimire Degree programme Degree programme in Tourism Name of thesis SERVICE QUALITY AND CUSTOMER SATISFACTION IN THE
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Introduction to customer relations 2. Core concepts 3. Facets of customer relationship management 4. Importance of customer relations 5. Global perspective on customer relationship management 6. Role of Human Resources in Customer Relationship Management PART II –CUSTOMER RELATIONS‚ CUSTOMER SERVICE & PUBLIC RELATIONS 1. Customer Relations and Customer Service 2. Customer Relations and Public Relations PART III – CUSTOMER RELATIONS
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Bangladesh Bank is the Central bank of Bangladesh. It is the monetary authority of the country. It came into existence under the Bangladesh Bank Order 1972 (Presidential Order No. 127 of 1972) which took effect on 16 December 1971. Through this order‚ the entire operation of the former State Bank of Pakistan in the eastern wing was transferred to Bangladesh Bank. Bangladesh Bank has 9 branch offices‚ two in Dhaka city (Sadarghat and Motijheel)‚ and one each in Chittagong‚ Khulna‚ Rajshahi‚ Sylhet
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After reading the student code of conduct‚ and as both a student and a professional in the work place‚ I’ve realized that it is important to follow a code of ethics and integrity in all aspects of life. For instance‚ using someone else’s work and claiming it as your own is unfair and dishonest‚ not only to yourself but to everyone else involved with the team. Taking credit for someone else’s work prevents you from learning new things‚ and in the end only stunts your growth as a student and a professional
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service quality means to customer’s satisfaction‚ which leads to customer loyalty‚ considerable practitioner interest has focused on programs to improve service quality. Customer perception is very important factor to measure service quality. This paper aims to assess customers perception on the different dimensions of service quality such as responsiveness‚ tangibility‚ assurance‚ empathy‚ reliability and the overall service quality in Standard Chartered bank‚ the top banking service provider in Bangladesh
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Characteristics / Features of a Bank 1. Dealing in Money: A bank is a financial institution which deals with other people’s money i.e. money given by depositors. 2. Acceptance of Deposit: A bank accepts money from the people in the form of deposits which are usually repayable on demand or after the expiry of a fixed period. It gives safety to the deposits of its customers. It also acts as a custodian of funds of its customers. 3. Giving Advances: A bank lends out money in the form of loans to
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PEST analysis - Public Bank Procedure (a) The organisation’s annual report is evaluated (b) Market research and Internet survey has been done to gather more information about the latest news. (c) Interviews were held with suppliers‚ dealers‚ stuffs‚ customers and the publics. Findings About Public Bank Public Bank commenced business on 6 August 1966 and was listed on the Kuala Lumpur Stock Exchange (KLSE) on 6 April 1967. Public Bank remains a leading integrated financial conglomerate in Malaysia
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Customer Complaints: A Gift in Disguise Werner‚ John. ASQ Six Sigma Forum Magazine12.3 (May 2013): 28-30. Abstract (summary) Improving the complaint management process is important for any organization‚ and the rewards for establishing an effective process are substantial and well worth the effort. When customers experience a problem with a product or service‚ some will complain to the front-line personnel. Most organizations do not have a complaint tab or button on their home page or on their
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