MEMORANDUM TO: JUAN C. ARAQUE FROM: GROUP #6 SUBJECT: CASE STUDY FOR COMPANY "BRINKERHOFF INTERNATIONAL INC." DATE: 11/14/00 CC: HUMAN RESOURCE DIRECTOR OBJECTIVE: After careful review and analysis of the situation and the facts surrounding the company Brinkerhoff International Incorporated (BII)‚ our team has been able to develop a viable course of action to efficiently improve productivity and relations within the organization. PROBLEMS IDENTIFIED: It is apparent through financial
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CASE 2 FOUR CUSTOMERS IN SEARCH OF SOLUTIONS OVERVIEW Four telephone subscribers from the same street in a suburb of Toronto complain individually to Bell Canada about a variety of different problems. Is there more to each problem than might appear on the surface? Does it offer Bell a marketing opportunity? TEACHING OBJECTIVES • Provoke a discussion of the potential underlying causes of consumer complaints. • Highlight the fact that complaints are often opportunities in disguise‚
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Case Study 1 (Florence) Florence currently had her daughter removed from home‚ because the neighbors reported that she had been abusing her child. Florence visited a case manager‚ to whom which she talked to and presented an array of problems that range from the micro level to the macro level. Florence’s problems the lie in the micro level is her personality‚ by which I mean her negative attitude about herself and thinking the she is “useless” in the workforce. Although it was family and
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Unit 2 – Case Study Kaplan University GB518: Financial Accounting Principles and Analysis Professor Roger Mayer March 26‚ 2013 Fast Lane Automotive is a full service automotive repair shop and oil change service establishment located in Cumming‚ GA. This company has been open for over fourteen years and has generated quite a customer base within the local community. Fast Lane offers everything to its customers from putting air in their tire – free of charge – to replacing the motors if needed
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CHAPTER 12 : CASE STUDY 1 ‘RAMBO GOES VIOLENT’ 1.What are some violence indicators an employee might display? Workplace violence can happen in any work environment‚ and can come from both coworkers and nonworkers alike. Several common behavioral indicators are often present in employees who are experiencing high level of stress. People experiencing elevated stress‚ however‚ are more likely to display violent or destructive behavior than those who are not. Some behavioral signs of stress include
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Assignment: Case study - Management at Southwest Airlines Judging on the basis of information in the case‚ describe the managerial skills that Southwest managers such as Colleen Barrett and Jim Parker use in their jobs at Southwest. Include examples of situations in which they use these skills. Southwest Airlines made use of three managerial skills in the process of overhauling the company: decision making skills‚ communication skills‚ diagnostic skills. Firstly Jim Parker‚ CEO and Colleen
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Associate Level Material Final Project Case Studies Case Study One Pat and Chris are medical billing specialists who have been in the same department for 2 years. They are both well qualified and do a good job. They have always been competitive‚ each believing that they are the biggest contributors to team success. There is also an ongoing problem between them based on political views. During a team meeting 2 weeks ago‚ they had an argument after the state’s new gun control law was mentioned
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OB1 Case Study on Ethical Dilemma (Batch 17) You are the Divisional Sales Manager for a large hi-tech company in a very competitive industry. Your company sales volume is down for almost six months and your Director is putting pressure on you to increase the sales. You are in search for a topflight‚ experienced sales representative to add to your sales force‚ and you interviewed a prospective candidate. From the moment he walked confidently into your office‚ you felt that this
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Case Studies PS360: ABA 1 Prof: Monica Labrie February 21‚ 2014 Behavioral chaining is a complex behavior that consists of many behaviors happening all together. The chain establishes all the steps in a procedure and list them so all the instructors are using the same information. Chaining provides a means of linking several discrete behaviors to a more complex series of responses‚ and are usually established after observing the steps of the event several times
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06-4702-Conklin.qxd 5/10/2005 6:00 PM Page 561 6 INTEGRATIVE CASES I n this chapter‚ the objective is to discuss cases that draw on the frameworks and perspectives developed throughout the casebook and that include important issues from each of the earlier chapters. GM IN CHINA For GM China‚ the year 2004 brought a wide variety of new challenges that added to an already complex business environment. The industry structure was changing quickly. Demand and supply projections
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