Consumer Behavior E-Commerce Winter 2011 Marek Maurizio Università Ca’ Foscari - Venezia mercoledì 9 marzo 2011 Learning Objectives • Describe the factors that influence consumer behavior online. • Understand the decision-making process of consumer purchasing online. • Describe how companies are building one-to-one relationships with customers. • Explain how personalization is accomplished online. • Discuss the issues of e-loyalty and e-trust in EC. mercoledì 9 marzo 2011 Netflix.com
Premium Marketing Decision making Electronic commerce
International Journal of Academic Research in Business and Social Sciences January 2012‚ Vol. 2‚ No. 1 ISSN: 2222-6990 Consumer Buying Behavior towards Online Shopping Stores in Malaysia Mehrdad Salehi MBA student‚ Management and Science University‚ Faculty of Management‚ Malaysia Ems_salehi64@yahoo.com Abstract The Internet as a global medium is quickly gaining interest and attractiveness as the most revolutionary marketing tool. The global nature of communication and shopping has as well redefined
Premium Factor analysis Internet Online shopping
Page 1 Part II - A Simple Model of Consumer Behavior The second set of factors that influence consumer behavior Individual Differences. Individual Differences: pertain to characteristics of the consumer such as: How much money do they have How much time do they have What is their knowledge level Is this someone relatively uninformed? a first time buyer? (Novice‚ a first time buyer‚ new to or inexperienced in a field) Is this an Expert? (someone who has made many prior purchase
Premium Life expectancy Money United States dollar
A MODEL OF CONSUMER DECISION MAKING The process of consumer decision making has 3 stages: input stage‚ process stage and output stage. The input stage influences the consumer’s recognition of a product need and consists of 2 major sources of information: 1) the company’s marketing efforts (product‚ price‚ promotion and price) and the external sociological influences on the consumer (family‚ friends‚ neighbours other informal and non-commercial sources‚ social class and cultural and subcultural
Premium Marketing Decision making Cognition
Michael Porter’s Factor 1) Threat of New Entrants - The easier it is for new companies to enter the industry‚ the more cut-throat competition there will be. Factors that can limit the threat of new entrants are known as barriers to entry. Some examples include: Existing loyalty to major brands Incentives for using a particular buyer (such as frequent shopper programs) High fixed costs Scarcity of resources Government restrictions or legislation Entry protection (patents‚ rights‚ etc.)
Premium Costs Competition Barriers to entry
A Report into Consumer Behavioural Theory and its Implications for Benecol’s Marketing Strategy Executive Summary * Understanding consumer behaviour allows us to engage more effectively with our target market and increase sales * It is vital we understand the needs of our target market and their motivation for purchasing Benecol or alternative products. * Giving Value to a product after we understand our consumers’ needs and motivation for purchase can increase positive interaction with
Premium Marketing
Define consumer psychology. Consumer psychology is the discipline of study that looks at why we buy or use the goods and services we buy‚ what the impulses are that compel us to buy or use those goods and services‚ and if we don ’t‚ the reasons why we don ’t. It analyzes motivations‚ and looks to offer explanations as to consumer choices. It also looks to discover the ways that consumers make decisions‚ and what influences the decision-making process. A more formal definition is‚ "Consumer psychology
Premium Marketing Psychology Archetype
various regions where we here conduct businesses. The “trunk” of the tree‚ the underlying support for creating Toyota’s products that earn smiles from our customers‚ stomers‚ is the stable base of business. Toyota European Sustainability Report 2012 - Intro Toyota’s business activities are based on the
Premium Plug-in hybrid Hybrid electric vehicle Toyota Prius
CHINESE CONSUMER McEwen‚ W‚ Xiaoguang‚ F‚ Chuanping‚ Z & Burkholder‚ R 2006‚ ’Inside the mind of the Chinese consumer’‚ Harvard Business Review‚ vol. 84‚ no. 3‚ pp. 68-76. INTRODUCTION Today China becomes one of the biggest economies all around the world. After the economy boom‚ there is many affluent people appear. A study conducted in China‚ revealed that this country consumes a quarter of world luxury consumer products. Therefore‚ it can be obviously said that China converts one of the
Premium China Culture of China Song Dynasty
Chapter 01 Consumer Behavior and Marketing Strategy Multiple Choice Questions 1. Why is China very attractive to marketers around the world? A. because it represents a collective approach to marketing in contrast to the traditional individualist approach used in the United States and other western cultures B. Chinese consumers are very brand loyal C. they are the heaviest users of the Internet D. Chinese teens are easier to understand because they are less "trendy" than teenagers from other
Premium Marketing