A STUDY ON CONSUMER PERCEPTION OF AFTER SALES SERVICE WITH REFERENCE TO HYUNDAI CARS AT CHENNAI CHAPTER I INTRODUCTION 1.1 ABOUT THE STUDY The present study was conducted in order to know the perception of the customer with respect to after sales services and to gauge the satisfaction of its consumers. Every customer tends to develop a certain image of the company after using the product. In this process‚ After Sales Services
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by the consumer is influenced by the level of consumer awareness achieved. By "consumerism" we mean the process of realizing the rights of the consumer as envisaged in the Consumer Protection Act (1986) and ensuring right standards for the goods and services for which one makes a payment. This objective can be achieved in a reasonable time frame only when all concerned act together and play their role. The players are the consumers represented by different voluntary non-government consumer organizations
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Consumer Attitudes Revisited: A Review of Attitude Theory in Marketing Researchijmr_ 299 431..451431..451 Evmorfia Argyriou and T.C. Melewar1 Department of Management‚ King’s College‚ University of London‚ London Franklin-Wilkins Building‚ 150 Stamford Street‚ London SE1 9NH‚ UK‚ and 1Brunel Business School‚ Brunel University West London‚ Uxbridge‚ Middlesex UB8 3PH‚UK Corresponding author email: evmorfia.argyriou@kcl.ac.uk Few concepts in the marketing literature have proliferated like the
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CONSUMER EDUCATION PROVIDES THE RIGHT PLATFORM FOR THE SELECTION OF THE GENUINE PRODUCT AND ELIMINATION OF THE DECEPTIVE PRODUCTS. ______________________________________________________________________________ INTRODUCTION Consumer education is the preparation of an individual through skills‚ concepts and understanding that are required for everyday living to achieve maximum satisfaction and utilization of his resources. It is defined as education given to the consumer about various consumer
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NAME: KRISHNAN GANESAN REGISTRATION NUMBER: 200312897 SUBJECT: CONSUMER BEHAVIOUR ADDRESS: AGILISYS 26-28 HAMMERSMITH GROVE LONDON W6 7AW EMAIL: krish2023@hotmail.com CONSUMER BEHAVIOUR QUESTION NO.13: Explain with neat block diagrams various consumer models studied by you. ANSWER: The consumer models are set out below accompanied by the requisite block diagrams: THE NICOSIA MODEL: In recent years‚ marketing scholars have built buyer behaviour
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CONSUMER BEHAVIOR – UNIT ONE INTRODUCTION OF CONSUMER Earlier consumer were related to the monetary exchanges disregarding the service sectors but these days the consumers are not only limited to the values of money but alsoto intangible objects like services from hospitals‚ telecommunications‚ academic institutions etc. Any organizations’ potential audience or general public can be considered as consumers. Examples of such may fit to the citizen of the nation to the Election commission or
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Consumer Behavior MKT/ 435 Consumer Behaviors University of Phoenix January 26‚ 2012 Instructor: Consumer Behavior This paper will give a brief definition of what is consumer behavior. It will also express how consumer behavior is related to marketing. Marketing is the developing of any service or goods that consumer buys. When a company market’s a product they have to define the wants and needs of the consumers. To define the wants and needs of the consumers the company should evaluate
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Origin of Consumer Rights | Consumer rights were recognized broadly in many ancient Hindu‚ Islamic and Christian religious scriptures; however‚ no literary work formalized them into a concise set until the 1960s. Consumer rights in India and the modern world owe their origin to the consumer revolution of the pre-60s in the United States of America.On March 15‚ 1962‚ US President John F Kennedy made a historical speech about consumer rights as he introduced ’The Consumer Bill of Rights’ in the
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Consumer sovereignty. Birth and evolution of the movement and consumerista politche market in its favor. LA SOVRANITA ’ DEL CONSUMATORE: "Consumption is the sole end and purpose of all production‚ and the interest of the producer should be considered only insofar as it may be necessary to promote the interest of the consumer" (Adam Smith). The consumerism is a relatively recent phenomenon‚ one hundred years have passed since the commercial economy of the United States was rocked by the explosion
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There is nobody in the world who is left out of the class of consumers. The consumer-hood continues till one’s last breath in the world. The consumer purchases a variety of goods and services to satisfy his wants and he is always influenced in his purchasing activities by some considerations which lead him to select a particular commodity or a particular retail store in preference to others. So‚ consumer buying is more complex. Consumer purchases are likely to be influenced by physiological‚ psychological
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