THE HUMAN DEVELOPMENT INDEX AS AN EFFORT TO MEASURE WELL-BEING IN HONDURAS GLENDA GALLARDO UNDP HONDURAS. CHIEF ECONOMIST Introduction1 As a society we are always interested in knowing where we are and where we are headed. No one could deny that information and measurement are essential tools to this purpose and without them it becomes difficult to perform an assessment how much progress the society has made. The discussion rather centres on what to measure and how to measure it‚ also‚
Premium Human Development Index United Nations Quality of life
The Gaps Model of Service Quality Chapter2-1 2 The Customer Gap – Gap 5 The Provider Gaps: Gap 1 – The Listening Gap not knowing what customers expect Gap 2 – The Design and Standards Gap not having the right service designs and standards Gap 3 – The Performance Gap not delivering to service standards Gap 4 – The Communication Gap not matching performance to promises Putting It All Together: Closing the Gaps McGraw-Hill/Irwin Copyright © 2009
Premium Design Customer service Service
Store History The Focus Hypermarket is a company under the umbrella brand of Garden Fresh‚ which has established supermarkets in various countries in the Middle East including Dubai‚ Kuwait etc as well as three cities in Kerala-Cochin‚ Trivandrum and Calicut. The Focus Hypermarket in Calicut was started in 2008‚ and the vision of the store was to help the “family live a healthy‚ easy and comfortable life”‚ according to the manager of the Calicut store. The image of the store was gathered from a
Premium Retailing Shopping mall Sales
Bank Service Quality in a Developing Country: Some Evidence from the Turkish Republic of Northern Cyprus Hüseyin ARASLI - Salih KATIRCIOĞLU - Salime Mehtap SMADI Eastern Mediterranean University‚ TRNC Hüseyin Araslı is an Assistant Profesor of Management at Eastern Mediterranean University. He has been teaching management courses for 8 years in Tourism Department and recently published several articles in different journals; for example‚ in journal of small business managment‚ total quality managment
Premium Cyprus Northern Cyprus
auditing techniques (CAATs) within its systems. CAATs will increase efficiency levels of an auditor’s personal productivity during analysis and data extraction of the audit which is beneficial to the performance of Kudler. CAAT will also service as a validation agent providing assurance of data integrity and reliability to the operations of Kudler Fine Foods for its users. CAAT surfaces inconsistencies that can be verified timely. Recommendations The implementation of industry specific accounting
Premium Auditing Audit Computer program
MANAGING SERVICE QUALITY (Application in Carrefour Retail Store) Individual Assignment of Operation Management by : Yessy Saputra MMR 39 – 151091013 PRASETIYA MULYA BUSINESS SCHOOL MAGISTER MANAGEMENT REGULAR PROGRAM JAKARTA 2010 Dalam industri jasa‚ salah satu faktor penting yang perlu diperhatikan oleh perusahaan adalah kualitas jasa. Karena jasa merupakan sesuatu yang tidak berwujud‚ maka evaluasi akan jasa menjadi suatu hal yang sulit dilakukan. Namun‚ kita tidak boleh mengabaikan hal ini
Premium
7 Key Retail Business Strategies - Redefining Competitive Business Position Richard Banks‚ Yahoo Contributor Network Nov 8‚ 2010 "Share your voice on Yahoo websites. Start Here." MORE: Business Strategy Retail Business FlagPost a comment Throughout the financial world‚ retail businesses are attempting to increase their competitive competitive position in the marketplace. Whether the retail business is a small start-up or a worldwide chain‚ the stakes are high. The retail operation which
Premium Management Business Strategic management
of total quality management in service sector. It also reports on means to achieve total quality in service sector. There are various dimensions of quality are present to measure it. This paper looks on these dimensions and also addresses the Quality assurance system which is used to get assurance of standard quality. The paper also discuss about the various quality standards used by service sector and principles of ISO 9000:2000. Problem Statement: Whenever the concept of total quality management
Premium Quality assurance ISO 9000 Quality management
Discuss the differences between service quality‚ perceptions of service quality and customer satisfaction (Section 1). Should sport service managers prioritize one of them? If yes‚ which and why (Section 2)? Support your arguments with sport examples. Section 1 In the current economic climate‚ affected by trade liberalisation and globalisation organisations face a highly competitive market. Due to such‚ there has been a shift from production-led philosophy to that of a customer-focused approach
Premium Marketing Quality of service Service
SERVICE QUALITY OF TOURIST CAMPS IN MONGOLIA OYUN MYAGMAR Project submitted in partial fulfillment of the requirements for the degree BACHELOR OF TOURISM AND HOSPITALITY MANAGEMENT at RAFFLES UNIVERSITY Ulaanbaatar‚ MONGOLIA September‚ 2008 DECLARATIONS I declare the following: 1. That the material contained in this internship project/dissertation is the end result of my own work and that due acknowledgement has been given in the bibliography and references to ALL sources be they
Premium Tourism Sampling