Red de Revistas Científicas de América Latina‚ el Caribe‚ España y Portugal Sistema de Información Científica Rajkumar Paulrajan‚ Harish Rajkumar Service Quality and Customers preference of Cellular Mobile Service Providers Journal of Technology Management & Innovation‚ vol. 6‚ núm. 1‚ 2011‚ pp. 38-45‚ Universidad Alberto Hurtado Chile Available in: http://www.redalyc.org/articulo.oa?id=84718815004 Journal of Technology Management & Innovation‚ ISSN (Electronic Version): 0718-2724
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THE IMPACT OF TEAM WORK ON CUSTOMER SERVICE QUALITY A CASE STUDY OF NATIONAL CURRICULUM DEVELOPMENT CENTRE‚ UGANDA DRONYI SILVER WANI 08/U/6906/PLE/PE A RESEARCH PROPOSAL SUBMITTED TO THE SCHOOL OF MANAGEMENT AND ENTREPRENEURSHIP IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF BACHELOR OF PROCUREMENT AND LOGISTICS OF KYAMBOGO UNIVERSITY APRIL 2012 CHAPTER ONE 1.0 INTRODUCTION This chapter includes the background of the study‚ statement of the problem‚ purpose
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analyse our team performance for discussion of the service delivery process of the Starbucks coffee shop. Secondly‚ this easy will evaluate some important fators about service performance and service quality of the Starbucks. 2.0 Discussion I am a member of group fighters. Our group has chose Starbucks coffee to evaluate the process and manner of its service delivery. We went to the Starbucks coffee shop where
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Determinants of retail store choice: An empirical analysis by Dr. Namrata Sandhu sandhunamrata@gmail.com Dilpreet Singh mail.dilpreet@gmail.com and Richa Dhall asmi2ice@gmail.com Abstract Purpose of research: The current study makes an attempt to establish the most important determinants of retail store choice. Methodology: A well drafted and pretested questionnaire was conveniently administered to 200 respondents in Tricity (Chandigarh‚ Mohali‚ Panchkula). The data was collected
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16 Pacific Business Review - A Quarterly Refereed Journal A Study on Customer Relationship Management Practices in Selected Organised Retail Stores in Udaipur City Dr. Meera Mathur Assistant Professor‚ Faculty of Management Studies‚ Mohan Lal Sukhadia University‚ Udaipur Sumbul Samma Research Scholar‚ Faculty of Management Studies‚ Mohan Lal Sukhadia University‚ Udaipur Abstract Retailing is the largest private industry in the world. It is also India’s largest industry accounting for over 10%
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Economies of scale The long run – increases in scale A firm’s efficiency is affected by its size. Large firms are often more efficient than small ones because they can gain from economies of scale‚ but firms can become too large and suffer from diseconomies of scale. As a firm expands its scale of operations‚ it is said to move into its long run. The benefits arising from expansion depend upon the effect of expansion on productive efficiency‚ which can be assessed by looking at changes in average
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Internet Mediated Environment (IME) based services has changed the manner in which firms and consumers interact. This paper aims to provide a more comprehensive understanding of the role service quality dimensions play in developing service enjoyment and loyalty in IMEs. We are in the era of service-based economies. The services sector has grown to dominate economic activity in today’s advanced industrial economies. Interestingly‚ within the growing service-dominated economies‚ increased innovation
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SERVICE QUALITY PERCEPTIONS IN FAST-FOOD RESTAURANTS IN PAKISTAN Abstract People spend regularly on food items throughout the world and they prefer different tastes as in their cultures‚ the people of south Asia usually love spicy foods but many fast food and Chinese restaurants have also developed their business in the region providing high quality foods and developing their brands in the region. There are many fast food restaurants in Pakistan facilitating their customers with variety of
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The University of Bradford A Study of Service Quality of the Singapore Book Industry Being a Final Year Project Paper submitted in partial fulfillment of the requirements for the degree of Bachelor of Science (Honours) in Business and Management Studies (Marketing) In the University of Bradford By By Tan Kian Meng S7723953G CLASS: BScMM II 99/7 24 FEBRUARY 2001 ACKNOWLEDGEMENTS First‚ I would like to thank my supervisor‚ Mr Justin Kung who gave me his valuable advice throughout
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slowdown‚ Harry Smallwood‚ President of NMF Retail Services‚ has come up with a directive to reorganize the call centers in the Retail Services Division in an effort to grow its asset base. The main issue is how Harry will reorganize the call centers successfully to have a smooth handoff of the selling process between traders and sales representatives without breaking the relationship between the two departments. II. Alternatives a) Create retail service teams consisting of traders and sales representatives
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