University Jurja Dobrile in Pula CONCEPTS OF SERVICE QUALITY MEASUREMENT IN HOTEL INDUSTRY UDK / UDC: 640.41(658.562) JEL klasifikacija / JEL classification: L83 Stručni rad / Professional paper Primljeno / Received: 31. svibnja 2007. / May 31‚ 2007 Prihvaćeno za tisak / Accepted for publishing: 03. srpnja 2007. / July 03‚ 2007 Summary The quality of service in hotel industry is an important factor of successful business. The existing trend of complete quality management in hotel industry ensures the
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Standardized Testing Doesn’t Measure Educational Quality Educators put relentless pressure on students to show that they themselves are effective. A student’s success is based upon their performances on standardized testing. A high score on a test shows the effectiveness of that particular schools staff success. Education is being measure by the wrong standard; therefore these evaluations are apt to be inaccurate. A standardized test is an examination that predicts how well a student is likely to
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and validation Abstract Psychological empowerment was defined from the perspective of the individual employee‚ and a measure was developed using three different samples. The psychologically empowered state was considered to be a cognitive state characterized by a sense of perceived control‚ perceptions of competence‚ and internalization of the goals and objectives of the organization. Using an initial sample of 311 employed individuals (41% women‚ 45% Francophone)‚ a 9-item‚ 3-factor scale of
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Provide Quality Services for Socio-Economic Development in Tanzania Jonas N. Kamaleki Supervisor: Mr. Mugaga Mugyabuso A Research Paper Submitted in Partial Fulfillment of the Requirements for Masters of Information Technology and Management (ITM) Offered by Avinashillingam University of India in Collaboration with the Institute of Finance Management (IFM) 2011 Table of Contents The Need for e-Government to Provide Quality Services
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FDI in retail sector in India Apoorv Verma(HRM 2012-14‚XLRI) Ritika Singh(HRM 2012-14‚ XLRI) Introduction-Meaning of Foreign Direct Investment Foreign direct investment as defined by Organization of Economic Cooperation and Development (OECD) is a category of cross-border investment made with a strategic long-term intent. The OECD defines a transfer of 10% or more of the voting power (shares in company) as the definition of foreign direct investment. There is a significant degree of influence by
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INTRODUCTION Total Quality Management (“TQM”) is a management philosophy was originally developed by American statistician‚ W. Edwards Deming after World War II and its principle are then put forward by various researchers such as Deming (1986)‚ Juran (1999)‚ Crosby (1979) and Imai (1986). Such principles comprise the Deming triangle‚ Juran Trilogy‚ concept of zero defect and Kaizen approach etc. Total refers to every process‚ every activity and every people of the organization whereas Quality is to satisfy
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Economies of scale Definition Reduction in long-run average and marginal costs‚ due to increase in size of an operating unit (a factory or plant‚ for example). Economics of scale can be internal to a firm (cost reduction due to technological and management factors) or external (cost reduction due to the effect of technology in an industry). Diseconomies of scale Definition Increase in long-term average cost of production as the scale of operations increases beyond a certain level
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Likert Scale Page 1 of 3 Likert Scale The following choices may help you when you design an attitude instrument. The bold face sets are the most popular. AGREEMENT z z z z z z z Strongly Agree Agree Undecided Disagree Strongly Disagree z z z z z z z z z z Agree Strongly Agree Moderately Agree Slightly Disagree Slightly Disagree Moderately Disagree Strongly z z z Agree Very Strongly Agree Strongly Agree Disagree Disagree Strongly Disagree Very Strongly z z z z Yes No z z z z Agree
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competitors of convenience store market. In Guangzhou‚ 7-Eleven‚ Ok and C-store are the three pillars of convenience stores. So our project will focus on the existing competitors 7-Eleven and OK convenience stores to analyze. In this part‚ I am going to identify the distinctive characteristics and values of 7-Eleven and OK with the theory of brand triangle‚ to see what make them a brand. And then I will analyze the scale and goals of 7-Eleven and OK convenience stores with the theory of SWOT and
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in an oligopoly is economies of scale. Economies of scale generally refer to the cost advantages that will be associated with large organizations. Margaretta (2012‚26) suggests that companies pursue economies of scale in the belief that this will be decisive in determining a competitive advantage and increased profitability. Woolworths enjoys significant economies of scale in relation to its competitors. In the supermarket industry‚ benefits of economies of scale is usually achieved by buying products
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