Why quality customer service is more important in banking industry? Behaylu W.Deneke Most‚ if not all‚ private commercial banks in Ethiopia use almost the same marketing approaches to attract customers. They develop the traditional banking products and open branches everywhere then promote their branch and Products aggressively on the traditional channel. Before going to the detail let me differentiate between bank product and bank services. The bank products are deposit‚ borrowing or other
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Enterprise Risk Management ISSN 1937-7916 2010‚ Vol. 1‚ No. 1: E9 Application of Servqual Model on Measuring Service Quality: A Bayesian Approach Dr. K. Ravichandran‚ Assistant Professor‚ College of Business Administration in Alkharj‚ King Saud University‚ P O Box 165‚ 11942‚ Alkharj‚ Saudi Arabia. Email: varshal2@yahoo.com Dr. S. Prabhakaran‚ Assistant Professor‚ College of Business Administration in Alkharj‚ King Saud University‚ P O Box 165‚ 11942‚ Alkharj‚ Saudi Arabia. Email: jopraba@gmail
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considering the forecast model as gospel‚ it is important to understand some of the limitations and assumptions the model makes. The model is using a 20 percent increase in direct shipments to all stores. Although it would be wise to bypass the distribution center (DC) altogether and ship directly to the stores‚ could the vendors supplying the SKUs be capable of such an increase‚ and how would that factor into meeting the goals of project 275? With eight inventory management projects underway‚ does
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OPD AND IPD SERVICES IN LABAID CARDIAC HOSPITAL LTD. AND LABAID SPECIALIZED HOSPITAL LTD‚ BANGLADESH. [CHAPTER-1] 1.Background/Introduction: Labaid group started rolling with the inception of Labaid Ltd in 1989. Since‚ it marches on and on‚ blossomed into one of the fastest growing groups of companies mainly in health care services but also in other fields like real state‚ agro farming‚ financial sector and education. The core of Labaid Group‚ is however‚ lies in health care services that have
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Int. J. Services‚ Economics and Management‚ Vol. X‚ No. Y‚ xxxx Service quality‚ image and loyalty towards Malaysian hotels Tat-Huei Cham* Faculty of Accountancy Management‚ Universiti Tunku Abdul Rahman‚ Bandar Sungai Long‚ 43000 Kajang‚ Selangor‚ Malaysia E-mail: jaysoncham@gmail.com *Corresponding author Yalini Easvaralingam Faculty of Business‚ Communications and Law‚ INTI International University‚ 71800 Putra Nilai‚ Negeri Sembilan‚ Malaysia E-mail: yalini.easvaralingam@newinti
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IMPACT OF STORE DESIGN & VISUAL MERCHANDISING ON IMPULSE BUYING BEHAVIOUR Impact of Store design & visual merchandising on Impulse buying behaviour Student declaration I‚ hereby declare that this project report titled as “Impact of Store Design & Visual Merchandising on Impulse Buying Behaviour” has been compiled by me as part of my education curriculum. This is hereby stated that this report is original in every sense of the term and it carries a sense of creditability and strength
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Individual Assignment: System Integrity and Validation - Kudler Fine Foods Over the past few weeks our team has looked into a number of aspects of Kudler Fine Foods and made recommendations as necessary in hopes of updating and replacing existing components of the companies IT systems in hopes of making the company more productive and profitable. Last week out team focused on the importance of audits and at a number of different types of audits that should be conducted to future evaluate the company
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Retail Table of Contents Table of Contents 2 Introduction 3 Introduction 3 LIDL Spain 3 Company Statement and operating principles (in summary) 3 1. Understanding the retail marketplace and customer needs and wants 4 1.1 Macro environment 4 1.1.1 Political: 4 1.1.2 Technological: 4 1.1.3 Environmental 4 1.1.4 Legal 4 1.2 Micro environment 5 1.2.1 Competitors 5 1.2.2 Customers 6 1.2.3 SWOT – analysis 6 2. Designing a customer-driven retail strategy
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Extraordinary Measures dramatizes the father’s quest to find a cure for Pompe disease‚ a relatively rare genetic condition that afflicts two of his three children. The quest brings into play three powerful‚ often competing human motives; a father’s love for his children‚ a scientist’s pursuit of knowledge and recognition‚ and a corporation’s mandate for profits. Crowley‚ an energetic marketing executive‚ and his wife Aileen are told that their children Megan(age eight) and Patrick (age six) have
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HP Service Anywhere Summary On Monday‚ Oct 25‚ Hewlett Packard released a new cloud based service desk solution which is entitled “HP Service Anywhere”. It has a new approach to service desk management including social media collaboration tools. "We are bringing a new product to market‚ a SaaS product that is very modern‚ very easy to use‚" said Manoj Raisinghani‚ Director‚ Cloud Automation Software and SaaS‚ HP Software. "We already have an on-premise service management product -- Service Manager
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