Activity 1 Q1 what is a customer and who are the customers for your organization? Ans.Everyone in the organization is customer .Internal customer service must be of high quality so that service to external customers reflects the internal working of the organization .This applies whether your external customers are end –users /consumers or on seller. Q2.Why is it necessary for organization to investigate‚ identify‚ assess and include the needs of clients /customers in planning processes and how can
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A systematic way for designing breakthrough products or services includes two main steps. These two lead to considering of meaning first and technology second. This innovative method of creating a step forward product is clearly different from the common ones. It is so because such companies look for the original approaches not by analyzing the habits of consumers but by interpreting other very meaningful sources. They are called the interpreters. This concept includes people who can help for the
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EXPORT OF MARINE PRODUCTS FROM INDIA prepared by tamanna khan BFT 5th sem IIFTR Introduction India’s marine product exports have for the first time crossed $2 billion‚ according to official figures for financial year 2009-10 released. Recession in the international market has not impacted the export of marine products from the country‚ the Marine Products Exports Development Authority said. In terms of volumes too‚ 2009-10 was exceptional‚ it added. Exports aggregated 663‚603 tonnes valued
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Introduction to Services Marketing In general‚ goods can be defined as objects‚ devices‚ or things‚ whereas products refer to both goods and services. A service is any act or performance that one party can offer to another that is essentially intangible and does not result in the ownership of anything. Its production may or may not be tied to a physical product. The distinction between goods and services is not perfectly clear. Service is the sum of all encounters between a customer and a service provider
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you switch on the TV and you will see some products being pushed on you with some assurance. This is advertising. Your mind is being sold to these advertisers. Advertising is the promotion of product or services. This gives companies a way to expose their products to people and hence maximize their sales. With out advertisement not a single farm or company can grow in this world of competition. Every time you switch on the TV and you will see some products being pushed on you with some assurance. This
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5-5 Harrison Products Harrison Products Inc. (HPI) is a global manufacturer of molded plastic products and metal products that are used in the auto industry‚ food and beverage industry (containers)‚ and in a variety of other products and packaging materials. HPI has several manufacturing plant located world-wide‚ generally in locations convenient to the company’s most significant customers. The present case considers one of HPI’s products‚ a one gallon metal can container used for paint
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Service Marketing 10MBAMM314 Syllabus Module I Introduction to services: What are services‚ Why service marketing‚ Difference in goods and service in marketing‚ Myths about services‚ Concept of service marketing triangle‚ Service marketing mix‚ GAP models of service quality Module II Consumer behaviour in services: Search‚ Experience and Credence property‚ Customer expectation of services‚ Two levels of expectation‚ Zone of tolerance‚ Factors influencing customer expectation of services Customer
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1.1 Choose a product or service that could be promoted. Explain how and why you would promote that product or service. Identify at least three types of personnel you could use to help you plan and organise the promotion. What role would they play? How would their skills and experience help you? At work we are currently promoting our GPS products. We have chosen to promote these via direct marketing and by targeting certain business types. I liaised with our sales consultants‚ who talk to these
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Download Services Introduction In computer networks‚ the term “download” means to receive data (to your local system) from an external‚ remote system. Examples of such systems include FTP server and e-mail servers. It is implied that the data that is to be downloaded is going to be stored permanently. In many cases‚ users of download services use tools which are dedicated to the task of downloading‚ known as download managers. Download managers have various features‚ including the ability to
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MATH 102 – College Algebra Chapter 2 SPECIAL PRODUCTS AND FACTORING TYPES OF SPECIAL PRODUCTS Some products of polynomials can be solved without applying the distributive property. These cases of products of polynomials have been classified because of the special forms of the factors and can be obtained by applying the Special Products Formulas. Type 1: Product of Two Binomials (ax + by) (cx + dy) = acx + (ad + bc)xy + bdy 2 2 The product of a binomial by another binomial is obtained
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