2 IBM: An industry example of a transition from product to service base 2.1 Brief history of IBM and story of its downward spiral IBM stands for “International Business Machine” and was incorporated in 1924 focusing on delivering ‘products’ in the form of punch tabulated machine until it became the biggest and most successful business PC and mainframe manufacturer in world circa 1980’s. At this time IBM stock price once shot up until USD43 per unit [1]. However by the end of 80’s‚ the software
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identifying key factors that have influences customers satisfaction in alternative banking service provided by public and private sector banks. For the purpose of the present study primary data were collected using likert scale based questionnaire. Result of this study shows that‚ there was significant relationship between age‚ education and profession of the bank customers and customers‘ satisfaction in alternative banking. There was significant relationship between service quality‚ band perception
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Product and Service Strategies Smartphones The smartphone and tablet market continue to produce impressive growth and will persist in doing so over the next two years. The market should then transition from the growth stage to the maturity stage. During this stage‚ the key to success will be industry players ’ ability to differentiate their products from the competition and capture profit via margin expansion in a setting of production and manufacturing adaptations.1It seems as if Smartphones are
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Information Products and Services The term Web 2.0 was officially coined in 2004 by Dale Dougherty‚ a Vice President O’Reilly Media Inc.‚ during discussion on the potential of using it in future conference. In fact‚ the Web 2.0 is defined as making global information available to local social context and giving people the flexibility to find‚ organize‚ share and create information in locally meaningful fashion that is globally accessible. Generally Web 2.0 helps in promoting information product and services
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stages of New Product Development 1. Idea Generation is often called the "NPD" of the NPD process. Ideas for new products can be obtained from basic research using a SWOT analysis (Strengths‚ Weaknesses‚ Opportunities & Threats). Market and consumer trends‚ company ’s R&D department‚ competitors‚ focus groups‚ employees‚ salespeople‚ corporate spies‚ trade shows‚ or ethnographic discovery methods (searching for user patterns and habits) may also be used to get an insight into new product lines or product
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Summary vi Chapter 1 Introduction 1 Chapter 2 Objective 8 Chapter 3 Various product offered by HDFC Bank 9 i. Savings Account 13 ii. Loans 40
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been around since the 1970’s‚ but has become very popular within the last 5-10 years. A person may ask why people would want to stand in an Apple store waiting around for hours at a time. There are countless reasons that will be explained throughout this paper. People never have enough goods‚ and are always wanting more and more. It is human nature to want more than what we already have. Scarcity indicates that there is less of a good freely available from nature than people would like. Some
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Products‚ Services‚ and Prices in the Free Market Economy Starbucks Corporation (Starbucks) is considering whether to increase or decrease the price of their product in order to increase revenue. Deciding upon which direction to go with the price depends upon the price elasticity of the product. According to the law of demand: “All else equal‚ as price falls‚ the quantity demanded rises‚ and as price rises‚ the quantity demanded falls. In short‚ there is a negative or inverse relationship between
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Being of Service to Others One of the most important virtues that a person can have is offering service to others without any reward or self-gratification in return. One of the greatest to have ever held this remarkable virtue was Mahatma Gandhi. He was one of the most prominent freedom fighters in the world inspiring many as he helped free his nation from the scrutiny of oppression. His non-violent actions that benefitted the common good of his people and his nation are vastly known throughout
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Study‚ Amazon: From Book Seller to Service Provider. | Niklas Zennstrom stated: “When we look at investing‚ we always think about ’how defensible is this‚ how likely is it that somebody is going to copy this.’ E-commerce tends to be something easy to copy because it’s execution.” Amazon is the world’s largest online retailer since the company opened in the garage of Jeff Bezos’‚ and its yearly are over 10 billion dollars. Many companies subsequently have copied Amazon and
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