EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA BY KINDYE ESSA MUSTOFA ADDIS ABABA UNIVERSITY COLLEGE OF MANAGEMENT‚ INFORMATION AND ECONOMICS SCIENCE MASTER OF BUSINESS ADMINISTRATION PROGRAM August 2011 EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA A Thesis Submitted to the School of Graduate Studies of Addis Ababa University in Partial Fulfillment to the Requirements
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mo Motivating Employees Motivating Employees In today’s professional world an important part of business education is motivational theory; the motivation of employees will be discussed in this paper both intrinsic and extrinsic‚ I will explain how management can motivate their employees. Many things come into play when you get a job; some people know when they are hired that they should do their best‚ because that’s what is to be expected from them. Other people when they are hired feel
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CONSUMER ACCEPTANCE OF MOBILE MARKETING: A THEORETICAL FRAMEWORK AND EMPIRICAL STUDY Hans H. Bauer University of Mannheim hans.bauer@bwl.uni-mannheim.de Tina Reichardt University of Mannheim tina.reichardt@bwl.uni-mannheim.de Stuart J. Barnes University of East Anglia stuart.barnes@uea.ac.uk Marcus M. Neumann University of Mannheim marcus.neumann@bwl.uni-mannheim.de ABSTRACT With the emergence of high speed wireless network technologies and the increasing market penetration of mobile phones the global
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computer network Connects three office computers and one computer used for Point-of-Sale (POS) services at each of your stores. You also want six (6) computers in the lobby/store where patrons can download music and you can run “training classes” for people to learn about using MP3 players and get other basic information. The two offices have to be connected into one cohesive network‚ sharing POS services and other critical company information. You also need to provide a “hand out” casual
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Managing TCP/IP Networks: Techniques‚ Tools and Security Considerations. Gilbert Held Copyright & 2000 John Wiley & Sons Ltd Print ISBN 0-471-80003-1 Online ISBN 0-470-84156-7 MANAGING TCP/IP NETWORKS Managing TCP/IP Networks: Techniques‚ Tools and Security Considerations. Gilbert Held Copyright & 2000 John Wiley & Sons Ltd Print ISBN 0-471-80003-1 Online ISBN 0-470-84156-7 MANAGING TCP/IP NETWORKS: TECHNIQUES‚ TOOLS‚ AND SECURITY CONSIDERATIONS Gilbert Held 4 Degree Consulting Macon
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TASK 1: Financial statements are used by both internal and external users to make economic decisions. The information within the financial statement aims to provide information about the financial position‚ performance and any changes in financial position of an enterprise. Financial statements should be understandable‚ relevant‚ reliable and comparable. Reported assets‚ liabilities‚ equity‚ income and expenses are directly related to an organization ’s financial position. AstraZeneca
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Transitory employees are defined as experienced‚ skilled workers who have less than five years of tenure with their current employer. There are two types of transitory employees: Intra-industry and Extra-industry. An intra-industry transitory employee already possesses knowledge of the business/industry language and technical aspects of the job and only requires training in their new company’s culture and ways of doing business. Sources for these candidates can be either: • Internal—transfers
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a) Five Users of Company Financial Statements There are various internal and external users of company financial statements. Internal users include employees‚ directors and shareholders‚ while external users include the government‚ the public‚ suppliers and creditors. 1. Investors Both current and potential shareholders/investors are the providers of capital in a company. They are interested in information that will help them determine whether to invest in the company. They are comparing different
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While working as a manager in an organization‚ his job is to make sure that the employees are doing their jobs and they are doing it in the most productive way. But employees are not machines that we could just program their task in their brain and they will do it automatically‚ they require motivation to actually do their job properly. This is easier said then done‚ to understand the ways of motivating people we first need to understand human nature‚ which is the fundamental nature and substance
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Definition of Mobile Banking: In many developing countries transferring prepaid mobile phone (cell phone) credits are being used as a way to move money more swiftly and securely than the antiquated and inconvenient banking‚ postal and transportations systems in these countries would otherwise allow. These prepaid mobile phone credits thus represent an alternative currency that underlies an alternative banking system. Thus‚ the most efficient funds transfer and payment method over long distances
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