customer relations 2. Core concepts 3. Facets of customer relationship management 4. Importance of customer relations 5. Global perspective on customer relationship management 6. Role of Human Resources in Customer Relationship Management PART II –CUSTOMER RELATIONS‚ CUSTOMER SERVICE & PUBLIC RELATIONS 1. Customer Relations and Customer Service 2. Customer Relations and Public Relations PART III – CUSTOMER RELATIONS MANAGEMENT
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International relations (IR) is the study of relationships among countries‚ the roles of sovereign states‚ inter-governmental organizations (IGO)‚international non-governmental organizations (INGO)‚ non-governmental organizations (NGO)‚ and multinational corporations (MNC). International relations is an academic and a public policy field‚ and so can be positive and normative‚ because it analyzes and formulates the foreign policy of a given State. As political activity‚ international relations dates from
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Industrial Relations & Labour Policies (Concept‚ Origin‚ Theories & Strategies) Submitted To :- Submitted By :- Dr. Laxmi Amandeep Kaur Anshul Chhabra Arjita Malik Shivendu Sharma Industrial Relations & Labour Policies Industrial relations is a discipline that concerns itself with the study of the relationship between employers and employees at an organization‚ industry or a nation level. It also concerns itself with the two way interaction
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Public Relations is a distinctive management function which helps to build‚ manage and sustain mutual lines of communications and understanding between an organization and its public interest. Alternatively‚ most would simply sum up this one-liner as “PR represents Problem Resolution” which many PR practitioners and personnel does as a communication strategy and tactics to resolve many and varied problems for customers and organizations Many would ask what exactly are the criteria and key attributes
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A) The year 2003‚ started off fine and well just like other years‚ but it didn’t last for long. In the month of February‚ came devastating news that shocked the Nation. It was identified as severe acute respiratory syndrome (SARS). The disease was contracted by young woman who had holidaying abroad. SARS virus spread rapidly and several fatal cases were reported. Apart from Singapore‚ several other neighbouring countries were also affected by the SARS virus. It was a global epidemic. It was a
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analyse the Industrial Relations at Shrinivas (Gujarat) laboratories Pvt. Ltd. Our focal point was its West Bengal manufacturing plant and for this plant we have tried to explore how the management and the employees have been interacting in the organization. We have tried to find answers to a few questions in relation to Industrial Relations and related it with the theoretical understanding that we possess thereby applying our classroom learning while studying our chosen organization. We have made an attempt
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Labour Relations Labour union: an officially recognized association of employees practicing a similar trade or employed in the same company or industry who have joined together to present a united front and collective voice in dealing with management. -the purpose of unionization are to influence HR policies and practices that affect bargaining unit members such as pay and benefits. Labour- management relations: the ongoing interactions between labour unions and management in organizations -managerial
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enticed the peoples of Eastern Europe to embrace freedom.” Despite such a rich tradition of democracy‚ the burning question which has been recurrently on the lips of renowned academics and political thinkers/actors is whether or not Britain is facing a crisis in democracy‚ with some responding to this question in the affirmative. It has therefore been argued by critics such as Willy Brandt who is reported to have declared that “Western Europe [had] only 20 to 30 more years of democracy left in it‚ after
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IPM Professional Qualification in Human Resource Management Management Case Study 8 Industrial Relations Batch ID PQHRM 22/07 Question 6 The problems that have arisen‚ findings have been considered and recommendations have been given from points 1 to 5. Question 1 Company could not or did not adapt to the changing market conditions. They did not change their strategies of production and did not properly analyze the market conditions. Due to the incompetence
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support by the US when needed most — during the 1965 War and‚ again‚ the 1971 War which led to the disintegration of the country. In fact‚ the US later imposed severe penalties‚ embargoes and sanctions on Pakistan. In the post-9/11 scenario bilateral relations saw a shifting policy pattern to dubiousness‚ and Pakistan still remained target of accusations from all sides. Not only
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