OF BPO 1 2. BPO TERMINOLOGY 11 3. ORGANIZATION STRUCTURE OF BPO INDUSTRY 14 4. RATIO OF MANPOWER IN BPO INDUSTRIES 15 5. COMPETENCIES REQUIRED FOR DIFFERENT DEPARTMENT 24 6. CAREER PLANNING / GROWTH OF BPO 25 7. PERFORMANCE MANAGEMENT SYSTEM OF BPO 34 8. SUCCESSION PLANNING OF BPO INDUSTRY 46 9. REWARDS AND RECOGNITION IN BPO INDUSTRY 50 10. CHALLENGES FOR HR IN BPO INDUSTRY 64 11. CONCLUSION 74 1. OVER VIEW OF BPO The concept of outsourcing
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The Cuban Missile Crisis was an outstanding clash of the goals and ideals of three leaders; Kennedy of the United States‚ Khrushchev of the USSR‚ and Castro of Cuba. Both the U.S. and the USSR the most powerful coutnries in the world with very differing governmental beliefs that caused both nations "to construe the other as inevitably hostile and‚ indeed‚ evil. (p. 7) Cuba‚ a country that had entirely adapted communist beliefs once under the rule of Castro‚ served as a major ’front’ in the Cold War
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States. John F. Kennedy‚ the president during the crisis of 1962‚ felt the missiles were a clear and present danger to the people of the United States. The Cuban missile crisis brought panic to many individuals due to growing worry of not just another world war‚ but an apocalyptic war that would most probably eclipse every other war before it. The Cuban missile crisis that occurred in October 1962 was successfully averted due to prudent choices by both Kennedy and Khrushchev. After Joseph Stalin‚ the
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INDUSTRY ANALYSIS PAPER: AIRLINE INDUSTRY Table of Contents Executive Summary Introduction Market Structure Industry Demand Cost Structure Analysis of Competitive Forces Conclusion References Appendix A Executive Summary Airlines companies are undergoing major changes to cope with the new challenges of the modern economy. Geopolitical factors‚ such as war and terrorism‚ the financial crisis of 2009‚ high entry barriers‚ as well as extreme weather events‚ are
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Milcha Sanchez-Scott’s The Cuban Swimmer starts in media res: Margarita Suárez‚ a 19-year-old swimmer‚ is competitively swimming in a race from San Pedro to San Catalina while her family guides her way from a boat. With the support and on-going praise of her loved ones and her passion for the sport‚ Margarita Suárez vigorously pushes herself through the cold Pacific Ocean not only to achieve her hopes‚ dreams‚ and the prize‚ but also to bring her family pride and honor. While she does stand up for
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Throughout case two‚ there are many medications mentioned. Some of the medications do not directly pertain to the patient‚ BB‚ and are instead prescribed for his brother‚ SB. However‚ it is important to go through each and every drug in this case in order to better understand why certain drugs were prescribed and their impact on the clinical outcomes of both BB and his brother SB. Additionally‚ it is important to remember the patient’s age when evaluating these drugs as some may not be appropriate
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Case Study: British Telecom: Searching for a winning strategy Tuomo Summanen Michael Pollitt Judge Institute of Management November 2002 1. Introduction The development of the telecommunications market in the United Kingdom and the corporate strategy and development of the incumbent‚ British Telecom‚ represents an interesting object of analysis for several reasons. First‚ the UK telecommunications market was - along with the U.S. market - among the first telecommunications market that
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*Microsoft’s Financial Reporting Strategy 1. What are the factors that likely explain the difference between Microsoft’s market value of equity and its reported book value of equity? The most obvious reason for the difference between the market value of equity and the book value of equity is the inability to record certain intangible assets such as brand value‚ customer loyalty‚ and perhaps most importantly‚ human capital. These intangible assets are likely to provide tremendous earnings
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The tobacco industry involves companies that sell and produce tobacco products all around the world. Tobacco products include cigarette‚ cigar‚ pipe‚ and chewing tobacco. Tobacco smoking is “the single largest cause of preventable death and disease in our community.” (Tobacco. 2006) With a society becoming more prosperous‚ education is improving and a concern for quality of life is resulting in a strong anti-smoking sentiment on all levels of society. Therefore the present and future marketing activities
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In 1995‚ Computerworld survey found that the Windows users loyalty much more than Apple users. Many Apple users considered a move to Windows. Jobs called back to Apple with NeXT Software OS development. * In 2002‚ Hewlett-Packard (HP) became Industry leader and made acquisition of Compaq. * In 2005‚ Acer and Lenovo active in emerged markets. Acer became strong brand in Europe and Lenovo became dominant position in China. Product section competitors * PC Manufacturers There is four top
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