A Study on Customer satisfaction towards Organised Retailing in Madurai City Abstract This paper mainly focuses on describing the customer satisfaction towards organised retailing in Madurai city. Besides presenting its structure and format this study highlights the customer satisfaction regarding organised stores. It enlists the factors contribute the consumer satisfaction. It comes out with valuable suggestions based on findings. 1. INTRODUCTION In the recent years the retail sector in
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Customer Satisfaction of Nokia Mobile Project Abstract The main objective of the project is to study the satisfaction levels of customers‚ Product awareness and Consumer Behavior with reference to NOKIA mobile handset users. Nokia has played a pioneering role in the growth of cellular technology in Pakistan‚ starting with the first-ever cellular call more than a decade ago‚ made on a Nokia mobile phone over a Nokia-deployed network. Nokia started its Pakistan operations in 2000
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yet i don’t hate starbucks because i don’t like THEIR coffee if you don’t like the people who go there‚ well‚ then you’re profiling‚ if you don’t like the people who work there‚ why? people call them snobby‚ i call them nice‚ you try working in customer service everyday‚ people are assholes‚ and the workers at starbucks are always really nice to me‚ or at least you can tell they try‚ and of course there will be a rude one every now and then‚ you’ll find this at EVERY DECENT SIZED BUSINESS IN THE
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Term paper On Customer satisfaction of Grameenphone limited Term paper On Customer satisfaction of Grameenphone limited Submitted to Md. Moktar Ali Associate professor Department of Marketing University of Dhaka Submitted by Md. Masum-ul-Hoque ID: Md. Ehsanul Hoque ID: 41018044 Md. Amin ID: Department of Marketing University of Dhaka Date of submission: 8 August‚ 2011 Letter of Transmittal 08 August‚ 2011. Md. Moktar Ali Associate professor Department of Marketing Faculty of Business
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11 100 Night airtel local mins (11pm-6am) 9.79 1.21 7 days discounted tariff recharge 12 120 Local+National SMS 10.53 1.47 10 Days SMS recharge 13 120 Min of 2G Internet 11.57 1.43 2 Days 2G internet recharge 14 30 All Local Minutes for 2 days 12.46 1.54 2 days discounted tariff recharge 15 15 talktime and 5 night A2A mins 13.35 1.65 1 day top up recharge 17 local Airtel calls @35p/min. First 120 Local Airtel seconds charged
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Customer Satisfaction in Banking Introduction Aiming for the customer satisfaction is the most challenging task in every organization. Through the satisfied customers‚ a firm an easily measure the effectiveness of the business‚ its potential and position in the industries‚ and the areas that are needed to polish and improve. Keeping the trust of a customer is not an overnight miracle but with full of patience and bountiful of effort. Background and Problem Statement The products and services
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“STUDY ON CUSTOMER SERVICES in BHARTI AIRTEL SERVICES LTD” A first review report (Submitted by M.MUBBIDATHI‚ Roll No: 1211MBA0476: Reg. No: 68212100123 ) Need for the Study: The scope of the project report is to study the level of satisfaction of the customers with Bharti Airtel services. Every company wants the feed back of their customer about the product‚ price‚ service and promotional activities in order to know the customer attitude towards its product. The consumers were to
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high competition amongst the mobile networks in the UK‚ customer satisfaction is required to be considered by those companies in order to retain their customers satisfied and to increase their market shares. Therefore‚ the focus of this study is to measure customer satisfaction towards mobile phone service operators in the UK. The research approach which is adopted in this project is based on an extensive literature review on customer satisfaction‚ coupled with gathering and analysis of empirical data
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quality has been recognized as a key factor in differentiating service products. Customer satisfaction can be secured through high quality products and services (Getty & Getty‚ 2003; Gupta & Chen‚ 1995; Tsang & Qu‚ 2000). Edvardsson (1996) reflected that the concept of service should be approached from the customer ’s point of view‚ since it was his/her perception of the outcome that constituted the service. Customers may have different values and different grounds for assessment and most of the time
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Customer Satisfaction Research Report Executive Summary Rockin’ Rubies is a well known national chain restaurant with a loyal customer base‚ which is known for its business style atmosphere and family dining flair. In the past year‚ the corporation has seen a marked decline in sales. The decline in sales is exponentially increasing as every fiscal quarter passes by. The reason for the decline in sales is unknown to the corporation at this time. The restaurant has not changed locations
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