FOUR SQUARE (42) VALUES OF CUSTOMER RETENTION IN EMERGING MARKET SCENARIO: A NEW PARADIGM Mr.Ch.Trinadha Rao‚ Asst. Professor Miracle School of Management‚ Miracle Educational Society Group of Institutions (Approved by AICTE‚ New Delhi & Affiliated to JNT University‚ Kakinada) Kongavani Palem‚ Bhogapuram‚ Vizianagaram (Dist)-535216‚ Andhra Pradesh‚ India
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THE ATTRITION RATE IN FINANCIAL SHARED SERVICES ORGANIZATION Submitted To: Prof. Maria Cequena Submitted By: Rachel Reyes Title: Attrition Rate in Financial Shared Services Organization 1. What are the factors affecting the high attrition rate in shared services organization (SSO)? 2. What are the impacts of the increasing attrition rate in SSO? 3. How should shared services organization address the high attrition rate common in the industry to maintain employee retention?
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Project Report on A Detailed study of Recruitment and Retention Strategies of Financial Consultants in Life Insurance Industry with special reference to “HDFC SLIC” Submitted in partial fulfilment of the requirements For the award of the degree of Bachelors of Business Administration (BBA) Semester V (Paper Code – BBA) Affiliated to Guru Gobind Singh Indraprastha University‚ Delhi GUIDE: Submitted
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Effect of employee turnover on the performance of hotel in the hospitality industry in Nigeria: A focus on Rockview hotels Abuja and Trafford hotel. Chapter One 1.1 Background of the study Hospitality industry is an industry that provide the servives of food‚ drink and lodging facilities. The hospitality industry comprise of commercial and welfare sector. The commercial sector includes the hotel‚ restaurant‚ inn‚ guest house‚ vending services etc and the welfare sector are the hospitals‚
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In order to critically reflect on the statement “Management of the employee/ customer interaction presents a challenge to the manager of a service operation that is absent in the field of production/manufacturing” (Yeoman‚ 2004)” it is necessary to understand what customer interaction is. Heskett‚ Sasser and Hart (1990) define how at the heart of the service is the service exchange – when the customer comes in direct contact with the business employees and whilst Muhlemann‚ Oakland and Lockyer
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The Importance of Customer Satisfaction in Relation to Customer Loyalty and Retention by Harkiranpal Singh May 2006 UCTI Working Paper WP-06-06 The Importance of Customer Satisfaction in Relation to Customer Loyalty and Retention Harkiranpal Singh Asia Pacific University College of Technology & Innovation Technology Park Malaysia Bukit Jalil‚ 5700 Kuala Lumpur‚ Malaysia May 2006 kiran@apiit.edu.my Abstract To be successful‚ organizations must look into the needs and wants of their customers
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Customer Retention Literature Review Customer satisfaction holds considerable significance in corporate sector as with no satisfy and dedicated customers‚ you don’t have a trade. A review conducted on college students in Bahrain indicated that adolescent consumers places more stress on factors like a bank’s repute‚ openness of bank personnel‚ suitable locality‚ 24/7 ATM‚ and accessibility of parking‚ in selecting their banks (Almossawi‚2001). There is an mounting gratitude that the final purpose
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Anna L. Green‚ (2004)‚"A reconceptualization of mentoring and sponsoring"‚ Management Decision‚ Vol. 42 Iss: 5 pp. 628 - 644 Permanent link to this document: http://dx.doi.org/10.1108/00251740410538488 Downloaded on: 26-10-2012 References: This document contains references to 54 other documents Citations: This document has been cited by 7 other documents To copy this document: permissions@emeraldinsight.com This document has been downloaded 1621 times since 2005. * Users who downloaded this Article
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References Alliance for Excellent Education. (2005). Six key strategies for teachers of English language learners. Retrieved February 6‚ 2013 from http://www.all4ed.org/files/archive/publications/SixKeyStrategies.pdf Allot‚ R. (2003). Imitations in language and speech. Proceedings of the AISB ’03 Second International Symposium on Imitation in Animals and Artifacts. The University of Aberystwyth Wales‚ 105-112. August‚ D.‚ & Hakuta‚ K. (Eds.). (1997). Improving schooling for language-minority
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The Impact of Globalization on Business Process Outsourcing (BPO) Business Process Outsourcing‚ also known by the acronym BPO‚ continues to be a growth industry in 2010. As BPO evolves‚ improves‚ and provides greater value‚ more companies and organizations will find it necessary to embrace this trend in order to be competitive. For the purposes of this analysis‚ Business Process Outsourcing (BPO) will be defined as the process of contracting specific business tasks to a third-party service
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