"A study of bpo industry with reference to employee attrition and retention" Essays and Research Papers

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    Terms of Reference

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    TERMS OF REFERENCE (TOR) Project Title: E-Commerce (Internet Application – Dynamic Website) Project Supervisor: Sandro Sampio Date: 17/10/06 Project Aims The purpose of this project is to develop an internet application which will be a dynamic website (E-Commerce website)‚ that provides a service to customers who wish to purchase music online either in a downloadable format or have their compact disc posted out to them. Project Deliverables As my project falls under the system

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    Employee Engagement

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    Employee Engagement A positive attitude held by the employee towards the organisation and its values. An engaged employee works with colleagues to improve performance within the job for the benefit of the organisation. The organisation must work to develop and nurture engagement‚ which requires a two-way relationship between employer and employee. Employee engagement is a partnership between a company and its employees Most organizations today realize that a satisfied employee is not necessarily

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    Research Design • Type and Nature of the Study 17 • Sampling Design 18 • Data Collection Methods 18 • Data Analytic Techniques Used 19 Results of Data Analysis • Hypotheses Substantiated/Unsubstantiated 19 Conclusions 25 Recommendations 25 Limitations of Study 27 Acknowledgements 27 References 27 CONFIDENTIAL Research Proposal On Reasons for Voluntary Attrition in Credit Cards at Citibank Pakistan for

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    Employee Engagement

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    1.0 Introduction 1.1 XYZ Manufacturing‚ Inc. Our group has selected XYZ an affiliate of XYZ as our reference organization‚ focusing on the Company ’s sales business unit comprising of 330 employees. XYZ ’s business is the manufacturing‚ distribution‚ and sale of fast moving consumer goods. Approximately 70% of the Company ’s sales in the XYZ are through traditional privately owned and independent small retail stores distributed nationwide. Appendix A presents the organizational structure

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    Employee Motivation

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    Employee motivation is the level of energy‚ commitment‚ and creativity that a company’s workers apply to their jobs. In the increasingly competitive business environment of recent years‚ finding ways to motivate employees has become a pressing concern for many managers. In fact‚ a number of different theories and methods of employee motivation have emerged‚ ranging from monetary incentives to increased involvement and empowerment. Employee motivation can sometimes be particularly problematic for

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    Employee Engagement

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    Employee Engagement (5EEG) Engagement: The Institute for Employment Studies (IES) definition: ‘A positive attitude held by the employee towards the organisation and its values. An engaged employee is aware of business context‚ and works with colleagues to improve performance within the job for the benefit of the organisation. The organisation must work to develop and nurture engagement‚ which requires a two-way relationship between the employer and employee.’ 1. This report is to the

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    Employee Absenteeism

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    permission of an employer. Unauthorized absenteeism means taking leave without prior permission of an employer. Absence of worker on account of strike or lock out or layoff i.e‚ involuntary absent is not considered as absence for the purpose of absenteeism study. Absenteeism rate is the percentage of man days lost due to voluntary absent (both authorized and unauthorized) to the corresponding total man days schedule to work. It can be expressed as under: Man days lost (both authorized and unauthorized)

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    IS351_Recruitment_and_Retention_Strategies Research recruiting and retention strategies at three different companies. What distinguishes one company from another in this area? Are strategies such as signing bonuses‚ tuition reimbursement‚ and business casual dress codes standard for new information technology workers? What strategies appeal most to you? Summarize your ideas in a two-page paper‚ citing at least three references. The first company I looked at was Johnson & Johnson. This company

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    EMPLOYEE MOTIVATION

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    “AN STUDY ON EMPLOYEE MOTIVATION AT TAURUS AUTOMATION” PROJECT REPORT Submitted to the UNIVERSITY OF MADRAS In the partial fulfillment of the requirement for the award of the degree BBA (BACHELOR OF BUSINESS ADMINISTRATION) PROJECT CODE : MAM6Q Submitted by P.Saranya -(Reg-non NK13483) Under the guidance of Mrs. S.V.HARSHINI‚ MBA.‚ M.Phil.‚ NET (ASST PROFESSOR - MANAGEMENT SCIENCE DEPARTMENT) DEPARTMENT OF MANAGEMENT SCIENCE J

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    Employee Turnover

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    Overview of Employee Turnover Research The impact of turnover has received considerable attention by senior management‚ human resources professionals‚ and industrial psychologists. It has proven to be one of the most costly and seemingly intractable human resource challenges confronting organizations. This paper provides a summary of information‚ abstracted from published research‚ on the costs of turnover‚ factors contributing to its magnitude in organizations‚ and proposed remedies. Costs of

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