PROJECT REPORT ON CUSTOMER SATISFACTION (BUSINESS RESEARCH METHODS) APRIL: - 2013 SESSION: - 2012 - 2013 Submitted To: Submitted By: Ms. Sugand Ankit Gupta Assistant Professor MBA II Department of Management Studies 28401 ABSTRACT MY project report gives brief study‚ on what are Customer Satisfaction and the techniques of achieving Customer Satisfaction. It focuses on customer’s perceptions. Many firms are interested
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KARNATAK ARTS COLLEGE [DEPARTMENT OF MANAGEMENT STUDIES] A Project Proposal on “EMPLOYEE SATISFACTION TOWARDS PRODUCT AND SERVICE” At Big Bazaar‚ Hubli Submitted in fulfillment of the requirement for the award of Bachelor degree of BUSINESS ADMINISTRATION During the academic year 2010-2011 SUBMITTED BY KAVITA.S.MISHRA 5TH SEMESTER Exam no.O7101009 INSTITUTE HEAD: COMPANY HEAD: Mr.B.B.Biradar
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Running head: LEARNING TO WALK IN THE CUSTOMER’S SHOES Learning to Walk in the Customer’s Shoes Christina Guzman Kaplan University MT203: Human Resources Management LaDonna Holley‚ MSA PHR August 2‚ 2010 Learning to Walk in the Customer’s Shoes There’s an old saying in business: “The customer is always right.” Through proper planning‚ training and evaluation‚ businesses have the opportunity to focus their efforts on this concept. Unfortunately‚ sometimes this focus becomes a bit
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International Journal of e-Education‚ e-Business‚ e-Management and e-Learning‚ Vol. 1‚ No. 3‚ August 2011 Customer’s Adoption of Mobile-Commerce A Study on Emerging Economy Rahmath Safeena‚ Nisar Hundewale‚ and Abdullah Kamani Abstract—Today‚ mobile communication technologies provide immense additional scope for consumers’ banking transactions due to their always-on functionality and the option to access bank’s facilities anytime and anywhere. Mobile banking is a subset of electronic banking
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A FINAL REPORT ON Analyse the Customer’s Need & Preference Submitted By:- SUNIL KUMAR A FINAL REPORT ON Analyse the Customer’s Need & Preference Submitted By:- Sunil kumar Reliance life insurance company ltd.
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CHAPTER 1 INTRODUCTION 1.1 INTRODUCTION TO THE STUDY Customer satisfaction is defined as the measurement of how a company’s products or services meet or surpass its customer’s expectations. It is also a measure of how the customer perceives the way the company’s representatives dealt with his or her needs. Customer satisfaction plays an important role in determining the likelihood of an organization’s success and profitability over the long term. It is an important way of business
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BACKGROUND TO THE STUDY In recent times‚ customer’s satisfaction has been the main concern for every hotel and resort. Customers are now more valued and every effort is being made to keep them loyal to the hotel and make them permanent visitors. The hotel industry believes that higher level of customer satisfaction may result in higher levels of repurchase. Repeat purchasing is essential to a continued stream of profitability through achieving higher levels of customer satisfaction (Oliver‚ 1997)
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A STUDY ON CUSTOMER’S ATTITUDE TOWARDS MOBILE SERVICE PROVIDER’S IN TIRUNELVELI A project report submitted in partial fulfillment of the award of the degree of Master of Business Administration of Madurai Kamaraj University Done By P.ASHOK (Reg No. A7900143) Chapter No. Title Page No. 1 2 3 4 5 6 7 8 List of Tables List of Charts Introduction 1.1 Relevance of Project to M.B.A 1.2 About Topic/Title 1.3 About Definitions 1.4 Nature and Scope of the Project 1
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A STUDY ON “CUSTOMER SATISFACTION ON MOBILE POSTPAID CONNECTION” AT BHARTI AIRTEL LIMITED (HYDERABAD) A Project Report submitted to VISHWA VISHWANI Institute of Systems & Management (AICTE) In partial fulfillment of requirement for the award of POST GRADUATE PROGRAM (DEGREE) IN BUSSINESS MANAGEMENT for the 2006-08 session Submitted By: RAJU SHANKAR Reg. No. - 2014 VISHWA VISHWANI Institute of Systems
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THE LEVEL OF CUSTOMER SATISFACTION OF DOK ALTERNATIBO PRODUCT USER’S IN BANSALAN An Undergraduate Research Presented to the Faculty of the College of Business Administration Program University of Mindanao Bansalan Campus Bansalan‚ Davao del Sur In Partial Fulfilment of the Requirements For the Degree of Bachelor of Science in Business Administration Major in Human Resource Management Major in Financial Management By: Lianne Mae P. Teves
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