Essentials of MIS Additional Cases 1 BUSINESS PROBLEM-SOLVING CASE JetBlue Hits Turbulence In February 2000‚ JetBlue started flying daily to Fort Lauderdale‚ Florida and Buffalo‚ New York‚ promising top-notch customer service at budget prices. The airline featured new Airbus A320 planes with leather seats‚ each equipped with a personal TV screen‚ and average one-way fares of only $99 per passenger. JetBlue was able to provide this relatively luxurious flying experience by using information
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applications are Microsoft Dynamics and SAP AG. Microsoft products are familiar software used by many people so Microsoft Dynamics CRM can reduce time required to learn how to use the software. Force.com has a proven real-time integration system that can work well with on-premise applications from Microsoft‚ Oracle‚ and SAP. The changes in technology today has proven to customers that internet based software is the way to go. Chief Executive‚ Mark Benioff states that Salesforce.com has focused on selling
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Customer Relationship Management Healthy Pets has decided that we are in need of Customer Relationship Management (CRM) software for our growing company. Since our customer base is growing and it is hard to remember all of our customers. Healthy Pets knows that with a decent CRM product‚ we can keep all of our customer’s information in one place letting our computer handle the tasks of remembering information about our clients. CRM allows Healthy Pets to use the benefit of technology to build our
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Performance Measure for the Commercial Banks in Bangladesh: An Application of Total Factor Productivity A A Rushdi Office of Research and Publications (ORP) American International University-Bangladesh (AIUB) Working Paper No. AIUB-BUS-ECON-2009-01 Citation A A Rushdi (2009). Performance Measure for the Commercial Banks in Bangladesh: An Application of Total Factor Productivity. AIUB Bus Econ Working Paper Series‚ No 2009-01‚ http://orp.aiub.edu/WorkingPaper/WorkingPaper.aspx?year=2009
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technology‚ to maximize customer value? e-business is more than just buying and selling of products and services through the means of digital media. Whereas e-commerce concentrates on buying and selling‚ e-business encompasses e-commerce and a whole lot more. For example‚ e-business includes both front – and back-office applications that form the engine for modern business. e-business is redefining old business models through the aid of technology‚ to maximize customer value. e-business is the
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Commercial Bank Industry Analysis JPMorgan Chase & Co. (JPMorgan Chase) Citigroup‚ Inc. Embassy Bancorp Farmers Capital Bank Corporation INTRODUCTION JPMorgan Chase & Co. (JPMorgan Chase)‚ Citigroup‚ Inc.‚ Embassy Bancorp‚ Farmers Capital Bank Corporation is financial holding companies‚ providing various financial services worldwide. They provide a range of financial products and services to meet the depository and credit needs of individual consumers‚ small and medium sized businesses
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THE INFLUENCE OF CUSTOMER RELATIONSHIP MANAGEMENT TO CUSTOMER SATISFACTION AND RETENTION IN PROPERTY AND CASUALTY INSURANCE BROOKE ELLEN LYTTLE Bachelor of Arts in Psychology and Criminal Justice Kent State University May‚ 2003 Submitted in partial fulfillment of requirements for the degree MASTER OF ARTS IN PSYCHOLOGY at the CLEVELAND STATE UNIVERSITY May‚ 2008 This thesis has been approved for the Department of Psychology and the College of Graduate Studies Thesis Chairperson‚ Steven
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THE IMPACT OF BANK REGULATION ON THE OPERATIONS OF COMMERCIAL BANKS IN GHANA: A CASE STUDY OF HFC BANK. Contents CHAPTER ONE 3 INTRODUCTION 3 1. 1 Background of the Study 3 1.2 Statement of the Problem 4 1.3 Research Objectives 5 1.4 Research Questions 5 1.5 Significance of the research. 5 1.6 Organization of the Study 5 1.7 Limitations of the study 6 Chapter Two 7 Literature Review 7 2.1 Definition of Terminologies 7 2.2 Regulation in the banking industry 8 2.2.1 Objectives
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Internship Report Customer Satisfaction: A Study on Bank Alfalah Limited Exam Roll: 020016 Internship Report on Customer Satisfaction: A Study on Bank Alfalah Limited Prepared For: Chairman Internship Placement Committee Prepared By: Exam Roll No.: 020016 Registration No.: 18122 4th Year‚ 8th Semester Batch No.: 12th‚ BBA Program Academic Session:
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Department of Business Administration Customer Relationship Management c55fb2db164da7c3d0dd3d66d2235cce.doc LECTURE OBJECTIVES Understand relationship marketing. Understand the differences between relationship marketing and transaction marketing. Understand customer relationship management Identify the essential concepts on customer relations – customer satisfaction and customer loyalty 1. Understand Relationship Marketing 1.1 What is ‘Relationship Marketing’? Marketing consists
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