of Higher National Diploma in Accountancy Studies. I declare that this is a genuine work that has never been published in whole or in part for any certificate. ……………………………….. ………………………………… AMPONSAH KWAME DATE (STUDENT) CERTIFICATION I hereby certify that the student has been supervised in undertaking the study submitted herein and confirm that the student
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Harrah’s Entertainment Case Questions 1. Discuss briefly the factors that drove Harrah’s customer relationship strategy. 2. Discuss briefly the integration between Harrah’s patron database and the marketing workbench. 3. Discuss briefly whether Harrah’s business and IT strategies were aligned‚ and what factors contributed to or detracted from achieving alignment. 4. Does Harrah’s have a sustainable competitive advantage? Can other companies duplicate what Harrah’s has done? 5. What are
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CRM AT MINITREX Manoj Potluri Wilmington University Introduction: Client Relationship Management is a system to make solid relationship with the customer and to know more about the customer needs. Stronger relationship with the customers will help in the change of the business. CRM helps in understanding the needs of the customers by get-together the information about the customers and this serves to market and offer the association ’s things. CRM makes the use of designing and human resources
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Implementing Customer Relation Management System”‚ a case study by Suman Company Background The official name the company is Mitsubishi Motors North America‚ Inc. Until the late 1990s‚ Mitsubishi Motor Sales of America Inc. was only about cars.The parent company is Mitsubishi Motors Corporation (MMC)‚ which is a Japanese company with German-American alliance partner and is a multinational manufacturer and distributor of automobiles‚ buses‚ parts and power-trains. Customer Relationship Management (CRM)
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NATIONAL PARKS IN TAMILNADU INTRODUCTION The state of Tamil Nadu boasts of a rich flora and fauna. To preserve the rich natural heritage of the state many National parks and wildlife sanctuaries have been set up over a period of time. These National parks and sanctuaries not only help in the protection of the invaluable animal and plant life but also attract a large number of visitors. The National parks of India are IUCN category II protected areas. India’s first national
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DEFINITION_ OF COMMERCIAL BANK_ *“Banks and other deposit taking institutions are financial intermediaries whose assets consist overwhelmingly of loans to a wide variety of borrowers and whose liabilities consist overwhelmingly of deposits.” THE ECONOMICS OF MONEY BANKING AND FINANCE 3rd* Edition PETER HOWELLS & KEITH BAIN Pg 32 A sound system of banking is very important for any economy. Commercial banks are directly related to the payment system of the economy. Generally most commercial banks are controlled
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Risk Management in Indian Banks; Public sector‚ Private sector‚ Foreign Banks & Cooperative Banks. 1. Introduction 1.1 Evolution & Growth of Banking in India Banking in India was defined under Section 5(A) as "any company which transacts banking‚ business" and the purpose of banking business defined under Section 5(B)‚"accepting deposits of money from public for the purpose of lending or investing‚ repayable on demand through cheque/draft or otherwise". In the process of doing the above-mentioned
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Management Problem: To make a questionnaire first of all we need to understand management problem of SBI Bank. For that we need to know Why Customers are dissatisfied? Research Question: Now we need to understand where the problem is. Is it that Service Provided by SBI bank is not up to the mark or Staff member are not efficient and effective in their work or communication and after care services are not efficient or product offer by bank is not up to the mark. These are four areas in
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1- Banks perform the indispensable task of… A: intermediating savers and spenders. 2- Among the most important trends in banking‚ there have been… A: increase in bank branching‚ formation of more holding companies for the purchase of smaller banks‚ and mergers among the larger banks in the industry. 3- Among leading structural trends in the recent banking industry‚ there have been… A: Decline in independently owned banks‚ increase in the average size of individually owned banks‚ and entry
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Reichheld‚ Fred (2006). The Microeconomics of Customer Relationships. MIT Sloan Management Review. Vol. 47‚ No. 2 Article Summary The purpose of this article author‚ Fred Reichheld discusses the microeconomics of customer relationships. How customer relationships affect a company’s growth rate and the financial performance. Various companies like‚ General Electric Company uses "net-promoter score" as a metric tool to determine the customer relationships in its company. The NPS system is based
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