the Report: Practical orientation and evaluation of banks performance is a part of the BBA program provided by University of Dhaka. The proposed topic is “Customer Service & Measuring Customer Satisfaction of One Bank”. This report is the requirement of the practical orientation. Bank is a service oriented organization. So the practical orientation has been made an integral part of the BBA degree requirement. In this regard I went to One Bank Limited to take a practical exposure of the activities
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NIGERIAN BANKS REFORMS: ANALYSIS OF ANTICIPATED IMPACTS IN SELECTED BANKS Osabuohien‚ Evans S.C.‚ Economics & Development Studies Department‚ Covenant University‚ Ota‚ Ogun State‚ Nigeria ABSTRACT Banking has become highly ICT based and due to its inter-sectoral link‚ it is reaping the benefits of technological revolution as evidenced by its application in most of its operations. The study carried out empirical analysis of the anticipated role ICT has in enhancing the operations of selected Nigerian
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Table of Contents CHAPTER 1.0 INTRODCUTION 1 1.1 BACKGROUND 1 1.2 EQUATORIAL COMMERCIAL BANK 2 1.3 MOTIVATION FOR UNDERTAKING THE PROJECT 3 1.4 THE PROBLEM STATEMENT 4 1.5 BENEFITS OF THE PROPOSED SYSTEM 5 1.5.1 Online Banking – How Is It Different 5 1.5.2 Why Use Online Banking 5 1.6 PROJECT OBJECTIVES 6 1.7 SYSTEM OBJECTIVES 7 1.8 SCOPE OF THE SYSTEM 7 CHAPTER 2-LITERATURE REVIEW 8 2.1 DEFINING E-BANKING/ONLINE BANKING 8 2.2 FEATURES OF ONLINE BANKING 8 2.3 E-BANKING IN DEVELOPING COUNTRIES 9
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C. 1990Value managed relationship: The key to customer retention and profitability"‚ European Management Journal‚ vol 8‚ no 4‚ and 1990. • Buckinx W.‚ Geert Verstraeten‚ and Dirk Van den Poel 2007 Predicting customer loyalty using the internal transactional database‚" Expert Systems with Applications‚ 32 (1). • Carrol‚ P. and Reichheld‚ F. 1992‚ the fallacy of customer retention"‚ Journal of Retail Banking‚ vol 13‚ no 4‚ 1992. • Dawkins‚ P. and Reichheld‚ F 1990 "Customer retention as a competitive
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Customer Relationship September 9‚ 2014 Big Data Throughout most of the twenty first century‚ technology has boomed and many companies are now able to store large quantities of data in a small space‚ compared to previous years. Big Data is the process of collecting information based on structured data and unstructured data. Big Data is something that companies collect to try and provide the best customer experience‚ however this mass collection has its setbacks. Some of the positive aspects
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(Winter 2014) Pilgrim Bank (A): Customer Profitability Pilgrim Bank (A) is a case that analyzes customer profitability in a retail banking setting. It explores a business phenomenon common to the retail banking industry and‚ within this context‚ acquaints you with the types of managerial questions that can be made by data analysis. As a recently hired analyst‚ Alan Green (your group’s role) has data on a sample of customers and must make recommendations about whether the bank should charge fees
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Chapter 15 Accounting in a Global Market QUESTIONS 1. Foreign currency exchange rates are used to express transactions in local currency in terms of U.S. dollars and vice versa. For example‚ if the exchange rate is $1 = 1.65 DM (Deutsche mark)‚ and if one wishes to change 100 U.S. dollars into Deutsche marks‚ one will receive $100 ( 1.65 = 165 DM‚ and if one wishes to change 100 DM to U.S. dollars‚ one will receive 100 DM/1.65 = $60.61. 2. A foreign currency transaction occurs when a transaction
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Assignment: “Managing Profitable Customer Relationships and Partnering to build Customer Relationship – A study on “Partex Group” Topics to be covered: 1. Acknowledgement 2. Letter of Transmittal 3. Company Overview (Background‚ Mission & Vision) 4. List of Market Offerings (Product & Services of the organization with Sizes and Prices) 5. Practice of Marketing Concepts 6. Structure of Supply Chain Management 7. List Business Portfolio
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Bank Financial Management product: 4267 | course code: c222 | c322 Bank Financial Management © Centre for Financial and Management Studies‚ SOAS‚ University of London Published 2004‚ 2006‚ 2007‚ revised 2009‚ 2010 All rights reserved. No part of this course material may be reprinted or reproduced or utilised in any form or by any electronic‚ mechanical‚ or other means‚ including photocopying and recording‚ or in information storage or retrieval systems‚ without written permission from
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television commercials to promote their products. In 2011‚ the total television advertisement revenue is 116 INR billion. As the advertisements are quickly registered in consumers mind‚ advertisers are inclined to give ads to make viewership as high as possible. But due to increase in channels i.e. 831 channels in 2012 it is observed that viewers tend to switch channels more during break times which reduce authenticity of promotional effort and cost associated for ads. Previously a study conducted
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