Working Relationships with Customers Effective communication strategies can help towards building strong working relationships with clients and customers and are very important for the progress of any company. It is essential to create a good impression and therefore it is important that the employee’s self presentation meets the expectations of the customer and leaves them with an overall positive opinion. Employee’s appearance is essential for creating a good first impression to the customer. It
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The Relationship between Customer Loyalty and Satisfaction Introduction In the past decades‚ there was a controversial issue about the relationship between customer loyalty and satisfaction. Actually‚ it is still a heated debate nowadays. Some people said that customer satisfaction bring customer loyalty‚ while some people believed that customer loyalty affect customer satisfaction. Interestingly‚ very few executives and managers understand the critical difference. The purpose of this paper is
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I was assigned to do my internship at Bangladesh Small Industries and Commerce Bank Limited popularly known as BASIC Bank Limited for the period of three months starting from December 20‚ 2006 to March 20‚ 2007 as an intern by the Internship Placement Committee of Department of Accounting & Information Systems‚ University of Dhaka. Here at BASIC Bank‚ I was assigned to work at Loans and advances Division of BASIC Bank‚ Moulvibazar Branch‚ Dhaka‚ Mr.Khan Iqbal Hasan‚ Assistant General Manager and
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CRM & the Banking Industry http://www.ehow.com/how_6808577_implement-crm-banks.html Carl Wolf Currently residing in Coral Gables‚ Florida‚ Carl Wolf has been a banker and financial services professional for the past 41 years. He began to publish online articles about his profession in 2009. Wolf holds an associate degree from Los Angeles City College and a certificate in international banking. CRM & the Banking Industry Customer Relationship Management (CRM) helps banks to
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apprehensions about building the 4ps rather four pillars of marketing. A successful mix of the right product sold at the right place in the right time using the most suitable promotion is vital for marketing. It serves as a link between the firm and its customers. “Deriving benefit out of the various elements of the mix‚ linking them all together in a balanced format is the marketing focus today.” (Ferrel‚ 2008) The 4ps namely • Product • Price • Place • Promotion “Form the marketing
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P O R T F O L I O MANAGEMENT OF ISLAMIC BANKS ’Certainty Model ’ B.A. BASHIR* University of Lancaster‚ Lancaster LA1 4 YX‚ UK Received January 1982‚ final version received February 1983 The Islamic banking and finance system is recent in origin. Its special features preclude the application of modern finance theories. The system is briefly described in this paper as part of an initial attempt to develop a simple model for the portfolio management of an Islamic bank. The model is built
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Adverse Effects of NPA on the Working of Commercial Banks NPA has affected the profitability‚ liquidity and competitive functioning of PSBs and finally the psychology of the bankers in respect of their disposition towards credit delivery and credit expansion. Impact on Profitability Between 01.04.93 to 31.03.2001Commercial banks incurred a total amount of Rs.31251 Crores towards provisioning NPA. This has brought Net NPA to Rs.32632 Crores or 6.2% of net advances. To this extent the problem
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Blood Bank Management System ACKNOWLEDGEMENTS In the very beginning‚ I wish to express my deep sense of gratitude to the Almighty Allah‚ for giving me the strength to fulfill this project successfully. I wish to express my deepest gratitude and indebtedness to my supervisor Mr. Rezaul Karim‚ Assistant Professor‚ Department of Computer Science and Engineering‚ for suggesting the problem‚ constant supervision‚ encouragement‚ criticism and kind assistance at all stage of this
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McDonald’s Corporation (NYSE: MCD) is the world’s largest chain of hamburger fast food restaurants‚ serving more than 58 million customers daily.[4] In addition to its signature restaurant chain‚ McDonald’s Corporation held a minority interest in Pret A Manger until 2008‚ was a major investor in the Chipotle Mexican Grill until 2006‚[5] and owned the restaurant chain Boston Market until 2007.[6] A McDonald’s restaurant is operated by either a franchisee‚ an affiliate‚ or the corporation itself
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Execute CRM Strategy Viewpoint CRM is all about vision‚ strategy and implementation. Too many companies lead with technology‚ and fail. Changing behaviors and processes are key to implementing strategy. A Balanced Scorecard makes change manageable. Dynamics • Competitive pressures are driving companies to invest in CRM‚ even though 50% to 90% of CRM initiatives fail. The primary cause of failure is the inability to develop and effectively implement a strategy for relating to customers. Combining
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