more market share by providing notably better customer service. Executives know that to stand out in a crowded field of competitors‚ customer service is a very critical component in achieving and maintaining a high level of customer satisfaction. When pressures move the organization to meet only performance goals and measurements such as overhead absorption‚ shipping dollar targets‚ labour efficiency‚ purchase price variance and the like‚ however‚ customer service often takes a back seat to these other
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ICT/BPO is Sri Lanka’s 6th largest export earner:EDB survey | By Bandula Sirimanna | The ICT/BPO (Business Process Outsourcing) industry posted revenues of US$ 310 million in 2010/2011 becoming Sri Lanka’s 6th largest export earner.Exports from this sector rose by 47% from US$ 210 million in 2009/2010 and are set to reach $1 billion by 2015 if this momentum is continued in the coming years‚ said Export Development Board‚ (EDB) Chairman Janaka Ratnayake at a press conference in Colombo this week
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marketers viewpoint 14 Appendices Table 1: fluctuations of the tourist arrivals in Sri Lanka during the civil war Table 2: International tourist arrivals % changes for the first 4 months of 2010 Table 3: Accommodation Capacity (Rooms) in Graded Establishments and its Regional Distribution - 1999 to 2008 Table 4: Direct Employment in the Tourist Industry - 2006 to 200861967 Table 5: Tourist arrival by month in Sri Lanka 11 11 11 12 12 13 15 References 16 Declaration 14 15 1 TASK
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David Cameron‚ who is The United Kingdom’s current Prime Minister wishes to visit the war torn north of Sri Lanka in order to find out in detail what exactly went on over the course of about a half years’ time‚ and what has led to the horrific deaths of so many of its civilians. Cameron has requested a meeting with the controversial President of Sri Lanka‚ Mahinda Rajapaksa‚ after what the United Nations believes to be extremely heinous deaths of over 40‚000 civilians over the course of the last
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1. SRI LANKA A DESTINATION FOR TRAVEL AND TOURISM 1.1Tourist arrivals through the years Over the years Sri Lanka has been a tourist attraction. The tourism industry in Sri Lanka has gone through an up and down road mostly due to the instability of the country. The graph below shows these fluctuations. Source: Annual Statistical Report of Sri Lanka Tourism-2007 & Sri Lanka Tourism Development Authority. The above graph shows how much Sri Lanka’s tourism industry has declined considering
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FINAL FOR REVIEW Improved Market Access and Smallholder Dairy Farmer Participation for Sustainable Dairy Development. Lessons Learned Sri Lanka N.F.C. RANAWEERA November 2007 Table of contents LIST OF TABLES...................................................................................................................................... 2 Chapter 1.0 Background.....................................................................................................................
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SRI LANKA Welcome all of you to Sri Lanka. Sri Lanka was known as Ceylon before 1972 and became independent in 1948.its 1972 constitution claimed it an independent republic. Based on Geography profile showing that Sri lanka is about 65‚610sq/km between West Asia and South East Asia. Sri Lanka is an island-nation situated in the Indian Ocean‚ off the south-eastern coast shores of India.‚ Sri Lanka is a multi-religious and multi-ethnic nation‚ where almost 70 percent of the population follows Buddhism
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TODAY’S SRI LANKA Development’s from 2010 to 2012 TODAY’S SRI LANKA Sri Lanka successfully concluded a war against a terrorist Liberation Tigers of Tamil Eelam (LTTE) in May 2009. There has been no terrorist violence in Sri Lanka since the end of the conflict. Today‚ Sri Lanka today is aggressively promoting ethnic reconciliation‚ redevelopment of conflict-affected areas and expanded trade and foreign investment for the restoration of normalcy throughout the island. Sri Lanka successfully
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The banking industry of Sri Lanka has undergone tremendous shift due to intense competition and technological developments. While banks are becoming more customer focused and market driven‚ customers are becoming more demanding and selective in their preferences. Minimizing of customer switching is one of the biggest challenges facing bankers today. This paper aims to examine the role of the service quality in determining switching behavior of the retail banking customers. Data gathered through
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