PROJECT REPORT ON CUSTOMER SATISFACTION (BUSINESS RESEARCH METHODS) APRIL: - 2013 SESSION: - 2012 - 2013 Submitted To: Submitted By: Ms. Sugand Ankit Gupta Assistant Professor MBA II Department of Management Studies 28401 ABSTRACT MY project report gives brief study‚ on what are Customer Satisfaction and the techniques of achieving Customer Satisfaction. It focuses on customer’s perceptions. Many firms are interested
Premium Customer satisfaction
of Form | Approval Procedures – Tourism ProjectsThe Sri Lanka Tourism Development Authority is committed to help potential investor invest in Sri Lanka. Lucrative incentive programs are available and the Director‚ Planning and Development is available to assist interested organizations and individuals. | | Procedure 1. The Project Proponent should submit a project proposal to the Director/Planning & Development of the Sri Lanka Tourism Development Authority (SLTDA) (Tel. 011-2437062)
Premium Sri Lanka Colombo
member NAME and other classmates‚ well-wishers who with their magnanimous and generous help and support made it a relative easier affair. My heart goes out to my parents who bear with me all the trouble I caused then with smile during the entire study period and beyond. YOUR NAME Student Manager PGDM-08/012 COLLEGE NAME PREFACE The project gives an insight of the telecom sector. It basically helps understanding the brand preference of students with regard to mobile phones. It helps us
Premium Mobile phone
influence of job characteristics & growth needs of an employee on job satisfaction of the Banking Assistants in Commercial Bank in Sri Lanka. 2. Research Problem : When employees perceived that the presence of core job characteristics are high in their job and their growth need strengths is high‚ they will be highly satisfied in their job. 3. The Importance/ Significance of this research : Sri Lanka‚ still being a developing country has much to achieve to reach its economic
Premium Sri Lanka Bank Sampling
2.1 The comparison of GDP between Malaysia and Sri Lanka and its reasons The Comparison of Gross Domestic Product between Malaysia & Sri Lanka Year Country | Gross Domestic Product-Real Growth Rate | Malaysia | Sri Lanka | 2009 | -1.70% | 3.50% | 2010 | 7.20% | 9.10% | 2011 | 5.10% | 8.20% | Gross domestic product (GDP) is one the primary indicators used to gauge the health of a country’s economy. This is the statistic
Premium Tea Sri Lanka Economic growth
success. Kevin De Silva Executive Summary This assignment gives an exhaustive analysis focusing mainly on the business environment on one of the most leading companies in the communication industry of Sri Lanka. It is also the national telecommunication service provider of the country‚ Sri Lanka Telecom PLC. Task one gives an in-depth analysis of what the organization is‚ on what corner stone’s it is built on‚ what it is now‚ and its purpose of existence‚ based on their norms‚ beliefs and
Premium Telecommunication Sri Lanka
Introduction To Contract Law: A contract is ’a promise or set of promises which the law will enforce’ (Pollock Principles of Contract (13th Edn) 1). The expression ’contract’ may‚ however‚ be used to describe any or all of the following: 1. that series of promises or acts themselves constituting the contract; 2. the document or documents constituting or evidencing that series of promises or acts‚ or their performance; 3. the legal relations resulting from that series. A contract may be defined
Premium Contract
NATIONAL YOUTH POLICY The final DRAFT prepared by The Committee appointed by the Hon. Minister of Sports and Youth Affairs MEMBERS Prof. Lakshman Jayatilleke (Chair) Prof. Siripala Hettige Prof. M T M Jifffry Mr. O Arumugam Ms. Sriyanie Wijesundara (Convener) CONTENT Abstract Page 1. 2. Preamble Introduction 2.1 2.2 2.3 2.4 2.5 2.6 2.7 Background Purpose and Rationale Definition of Youth Historical Contemporary issues affecting young women and men Youth Profile Background to the
Premium Sri Lanka Youth
Apart from that‚ banking operations are also one of the factors which contribute to the economical growth of a country. The main core business of the banking corporation is being a financial institution and a financial intermediary that accepts deposits and channels those deposits into lending activities‚ either directly or through capital markets. Moreover‚ a bank also connects the customers that have capital deficits to customers with capital surpluses. 1.1 Role of Banking Institutions In addition
Premium Islamic banking Bank Sharia
CUSTOMERS‘ SATISFACTION ON SERVICE QUALITY OF STANDARD CHARTERED BANK 1 CUSTOMERS’ SATISFACTION ON SERVICE QUALITY OF STANDARD CHARTERED BANK By Mahamudur Rahman ID: 0830121 An Internship Report Presented in Partial Fulfillment Of the Requirements for the Degree Bachelor of Business Administration (BBA) INDEPENDENT UNIVERSITY‚ BANGLADESH April‚ 2012 CUSTOMERS‘ SATISFACTION ON SERVICE QUALITY OF STANDARD CHARTERED BANK 2 CUSTOMERS’ SATISFACTION
Premium Bank Retail banking Online banking