Customer satisfaction of mcD Intro. The topic is selected to analyze the satisfaction levels of the customers towards McDonald’s products. The topic is aimed at understanding the consumer’s satisfaction. 2) Introduction to McDonalds Corporation :- McDonald’s Corporation is the world’s largest chain of FAST FOOD RESTAURANTS‚ Serving nearly 58 million customer dalily. It was started by two brother Dick and Mac Donald in San Bernardino‚ California in 1940. McDonald’s Restaurants are found in more
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DEFICIENCIES OF THE PREVAILING LABOUR LAW SYSTEM IN SRI LANKA BACKGROUND FOR THE STUDY 1.1. Employment Employment is a An act of employing State of being employed The work in which one is engaged; occupation. An activity to which one devotes time The percentage or number of people gainfully employed: "a vicious spiral of rising prices under full employment" (William Henry Beveridge). 1.2. Definition of Employee and Employer “A person who is hired to provide services
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Karachi-75500‚ Pakistan E-mail: amber.osman@yahoo.com Tel: (92-21) 111-264-264 (Ext. 2010); Fax: (92-21) 35894806 Abstract Pakistan is a moderate Islamic country‚ and Karachi its Financial Hub. The Islamic banking industry has seen an enormous growth in the past ten years in the space of Pakistan. This study is intended to observe the criteria of Islamic bank selection for the diversified consumers of Karachi‚ Pakistani. Ten factors which include Convenience‚ Quality of services by banks‚ Religious motives
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their Applications In Sri Lanka Table of Contents Table of Contents 1 1. Marketing Philosophy 2 2. Customer Value and Satisfaction 4 3. Marketing Myopia 6 4. Postmodern Marketing 8 5. Marketing Environment 9 List of References 11 1. Marketing Philosophy Every business organization in the modern world must be associated with Marketing. Its primary objective is to earn profit after fulfilling customer needs‚ wants or desires. Marketing will be used to find what customer needs or wants and organize
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COMPONENTS OF CUSTOMER SATISFACTION IN FAST FOOD INDUSTRY INTRODUCTION: While the concept of customer satisfaction can be defined in different ways and can be classified in various methods‚ the common thing is that understanding and analyzing the factors that define and affect customer satisfaction can be looked at as a major marketing-related issue. Customer satisfaction is a term used to describe the positive emotions resulting from using a product/service in a way that met the customer ’s expectations
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followership and the organizational culture of Diethelm Travel Sri Lanka with regard to employee performance and gaining competitive advantage in its respective market. This research enables me to highlight my time working at Diethelm Travels and to identify problems with regard to the proposed topics and to recognize possible solutions within the frameworks of Human Resource Management. Diethelm Travel Sri Lanka Diethelm Travels is one of Sri Lanka’s leading destination management companies which
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BACKGROUND TO THE STUDY In recent times‚ customer’s satisfaction has been the main concern for every hotel and resort. Customers are now more valued and every effort is being made to keep them loyal to the hotel and make them permanent visitors. The hotel industry believes that higher level of customer satisfaction may result in higher levels of repurchase. Repeat purchasing is essential to a continued stream of profitability through achieving higher levels of customer satisfaction (Oliver‚ 1997)
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Strategic Operations Issues Inventory Management Issues at Textprint Lanka (PVT). Ltd 1 Executive Summary Textprint PVT. Ltd. is a joint venture between MAS Holdings of Sri Lanka and TextprintSA of Spain. The company operates from its factory in Thulhiriya Sri Lanka doing fabric printing incorporating the latest technologies. It has come to notice that Textprint has a high inventory holding costs and this had led to capital being tied up. In this document we analyse the two programs
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CHAPTER 4 Role of the Navy in Disaster Management in Sri Lanka The role of the Navy is clearly defined in the Navy Act (1950). This chapter describes the more general roles pertinent to the seaward defence of the island nation and the Aid to civil power activities. The views of the three focus groups selected for data collection are discussed in detail. A critical analysis is carried out in qualitative terms regards to the actual disaster management system that exists in the country and the
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University of jordan Faculty of Business Administration Master of accounting Research The Impact of Service Quality on Customer Satisfactions in Islamic Jordanian Banking Supervisor: Dr. Suzan Abed Prepared by students: Shehab Saleh AL-Ajarmeh First semester 2011/2012 Contents |- abstract…………………………… | |- Introduction………………………………
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