presents the literature related to this study. This will be conducted with the assessment of related literature to show the relevance of the literature to the study. RELATED LITERATURE Customer satisfaction is the most fundamental requirement for being in business. Therefore‚ every organization should plan the right strategies for dealing with customers‚ communicating with them‚ providing pleasant services and retaining them forever with specially chosen customer contact employees‚ all leading to their
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Why quality customer service is more important in banking industry? Behaylu W.Deneke Most‚ if not all‚ private commercial banks in Ethiopia use almost the same marketing approaches to attract customers. They develop the traditional banking products and open branches everywhere then promote their branch and Products aggressively on the traditional channel. Before going to the detail let me differentiate between bank product and bank services. The bank products are deposit‚ borrowing or other
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Title: Relationship between customer satisfaction and high level of service quality: Case study of Tesco store. ABSTRACT Customer satisfaction is the prerequisite for making relationships. Like any other service industry the retail industry is facing a rapidly changing market. Many researchers found numerous strong evidences which show most of the departmental stores fail to deliver customers’ desired service. High level of service quality resulting in satisfied customers is the key to sustainable
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This is an essay i submitted to an essay competition recently. “THE RELEVANCE OF INFORMATION SECURITY IN 21ST CENTURY SRI LANKA” Information security is rapidly increasing in relevance and importance to 21st century Sri Lanka. The widespread growth of Information Technology has been the major deciding factor of this. Although we must realize that even though the relevance of information security is majorly increasing because of the advance in technology‚ we must not assume that the concept
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The worldly-wise in Sri Lanka too‚ when called upon to describe the current turmoil in their island nation‚ do so by calling it an interethnic conflict. They may refine this bit of fundamental information by adding Sinhala is a language that belongs to the Indo-Aryan family of languages‚ its speakers‚ mostly Buddhists‚ making up the island’s majority; Tamil is a language belonging to the Dravidian family of language and is spoken by the island’s most populous minority‚ who are most likely to be Hindus
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CUSTOMER SATISFACTION AMONG USERS OF EXIDE. * A GENERAL STUDY Summer Project Submitted by Niranjan V Paul For the award of the POSTGRADUATE DIPLOMA IN BUSINESS MANAGEMENT LOYOLA INSTITUTE OF BUSINESS ADMINISTRATION LOYOLA COLLEGE‚ CHENNAI CUSTOMER SATISFACTION AMONG USERS OF EXIDE. * A GENERAL STUDY Summer Project Submitted by Niranjan V Paul For the award of the POSTGRADUATE DIPLOMA IN BUSINESS MANAGEMENT LOYOLA INSTITUTE OF BUSINESS ADMINISTRATION LOYOLA
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Customer Satisfaction IMPROVING QUALITY AND ACCESS TO SERVICES AND SUPPORTS IN VULNERABLE NEIGHBORHOODS Customer Satisfaction Customer Satisfaction IMPROVING QUALITY AND ACCESS TO SERVICES AND SUPPORTS IN VULNERABLE NEIGHBORHOODS February 2007 TABLE OF CONTENTS I. Introduction ................................................................................................................... 7 II. What will a Customer Satisfaction Framework Offer ........................... 9
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Chapter 1. Introduction Chapter 1. Introduction “Satisfying the customer is a race without finish.” (Vadim Kotelnikov). Many researches and academicians have defined customer’s satisfaction in their own way. Satisfying customers is always a challenging job for anyone. Customer satisfaction means providing goods and services to the customer which meets their level of expectation. So‚ neglecting customer and their demand can be dangerous for the existence of the organisation. That is the significant
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Should Sri Lanka Business Culture be Changed to Attract Foreign Investments‚ to Produce Goods and Services to the Global Market By Fathima Shamila Suhaib MBA UWIC – at ICBT Mount Campus Batch No. 6 Student Number - 67 Introduction After worn out by the War for almost 30 years Sri Lanka is now rising high‚ like a Phoenix raising its wings of beauty. For many Global Business Giants this is very promising‚ many would see this as a Cinderalla Story “hidden in the kitchen now shining like
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A Paper on Customer Satisfaction By Joe Oliver Mae Ryan Lyngdoh PGDM C (2014-2016) P14253 Abstract: The paper talks about customer satisfaction of customers on brands and services. It gives a study of what customer satisfaction is‚ why it is important for a market to grow‚ and how to achieve it. It also gives a relationship between price and satisfaction and talks about consistency in customer satisfaction lifecycle. Keywords: Customer‚ Customer Satisfaction‚ Product‚ Services
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