Advertising on customer Satisfaction with special reference to Hutch Sri Lanka”. STUDENT NAME: Muhammad Naveed Zafar STUDENT ID: T21200674 SUPERVISOR: Mr Nalin Abeysekera Table of Contents Table of Contents 2 1 Introduction: 3 2 Study Back Ground: 4 2.1 Table 1- Number of Sri Lankan Mobile Subscribers in Millions 5 3 Study Area: 6 3.1 Hutch Telecom: 6 3.2 Hutch Sri Lanka advertisement: 7 3.3 Public Relation activities: 8 3.4 Least Customer Satisfaction: 8 3.5 SWOT
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commitment of staff members of Sri Lanka tourism development authority‚ who have helped us to obtain information of past situations‚ present position and future estimation of tourism industry in Sri Lanka. Executive summary The purpose of this report is to develop comprehensive strategic plan to re-engineer tourism industry in Sri Lanka and to earn foreign exchange to the country. The development of the plan was carried out by considering thorough analysis of the industry by carrying out environmental
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1. Introduction of tea industry : * Historical Background: Tea was introduced to Sri Lanka after coffee was destroyed by Coffee Leaf Rust in the 19th century. James Taylor‚ a Scottish planter‚ established the first commercial tea plantation in 1867 at Loolkandura Estate in Kandy District of Sri Lanka. The great success of tea planting attracted English planters and more plantations were established‚ replacing existed coffee fields. Subsequently‚ as the coffee area was not big enough to
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Customer Satisfaction in the Banking Industry Case Study – Barclays Bank of Kenya Ltd. Customer satisfaction is a major issue in almost all sectors. This can basically determine the success and profitability of a company as a satisfied customer would most likely to ‘spread the good word’ or would have be happy to do business again with the firm. It is an important theoretical and practical issue for market researchers and consumer researchers (Meuter et al‚ 2000). With positive results in most research
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Economy of Sri Lanka From Wikipedia‚ the free encyclopedia Jump to: navigation‚ search Economy of Sri Lanka | World Trade Center in Colombo | Currency | Sri Lankan rupee (LKR) | Fiscal year | Calendar year | Trade organisations | SAFTA‚ WTO | Statistics | GDP | US$ 64 Billion (2012 IMF est.) / US$ 170 Billion PPP[1] | GDP growth | 7.2% (2012 est.)[2] | GDP per capita | US$ 3200 (2012 est.) / US$ 7900 USD PPP[2] | GDP by sector | agriculture: 12.8%; industry: 29.2%; services:
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Heading Page No. Task A – Mini Case Study 1. Company profile 3 2. Products and Customers 4-5 3. Business process 5-6 4. Product pricing 6 5. Capital investment 7 6. Performance measurement 7 7. IT and E – Business 7 Task B Global Emerging Middle 8-9 Key areas Companies should consider 10-12 Task C - Analysis of the Company 1. SWOT Analysis 13-14 2. PESTLEC 15-16 3. POTTER & Miller’s five forces Model 17-18 4. Potter’s competitive strategies 19-20 5. McFarlen’s
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Paper No. 133 The History and Value of the Elephant in Sri Lankan Society by Ranjith Bandara and Clem Tisdell November 2005 THE UNIVERSITY OF QUEENSLAND ISSN 1327-8231 WORKING PAPERS ON ECONOMICS‚ ECOLOGY AND THE ENVIRONMENT Working Paper No. 133 The History and Value of the Elephant in Sri Lankan Society by Ranjith Bandara† and Clem Tisdell* † Department of Economics‚ University of Colombo‚ Colombo 3‚ Sri Lanka. Email: rbandara@econ.cmb.ac.lk * School of Economics
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The impact of IT in efficiency and effectiveness of banking sector in Sri Lanka THE INFORMATION TECHNOLOGY AND ITS IMPACT IN EFFICIENCY AND EFFECTIVENESS OF THE BANKING SECTOR IN SRI LANKA (WITH REFERNCE TO PEOPLE’S BANK AND PLC COMMERCIAL BANK PLC IN SRI LANKA) AUTHOR: M.R.M. FAZMEER 2005/2006 FMC SOUTH EASTERN UNIVERSITY OF SRI LANKA What is information technology? The study or use of computers and telecommunications for storing and sending Information (Oxford dictionary‚ 2003) “The information
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McDonald Sri Lanka is governed by the Head Office in USA who has total control on all activities in Sri Lanka. Everything from menus to promotions is directed from the US Head Office. Parameters they look at before entering a market include : The fast food culture itself was looked into. That is Mc Donald’s saw that KFC and Pizza Hut were already established in Sri Lanka Way they chose a franchisee are: Mc Donald’s requested for applications and financial stability was looked into. One of
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technology needs and opportunities. Sri Lankan Mobile Operators are in a better position in term of technology. Objective of this report is to analyze current technology level of mobile operators‚ their problem and the way of finding solutions using technology. Currently mobile communication industry is in a hazy situation. Although technology levels of mobile operators are comparatively high certain technologies can be used to get rid of present problems of the industry. Here in this report such technological
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