Influences of Service Quality on Customer Satisfaction and Customer Loyalty in Restaurant Industry in Malaysia. Name: Ho Choon Min Student ID: 012010030285 Research Project Proposal Supervisor: Dr. Arun Kumar Tarofder TABLE OF CONTENTS 1.0 Introduction.......................................................................................................1-2 2.0 Background of Research..................................................................................2-3 3
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impact of level of customer satisfaction on company revenues; Survey on Sri Lankan Travel Agencies Introduction/Rationale Customer satisfaction is a term used among many organizations and businesses; this is the level of happiness or pleasure created in a customer after selling a product or service to that customer. Most of the companies are worried about the level of the customer satisfaction that they provide for their new and existing customers. Higher the customer satisfaction‚ higher will be
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It took three decades of war‚ ethnic conflict and loss of thousands of lives for Sri Lankans to realize the importance of unity. Sri Lanka now stands in a position where the country is gradually recovering from brutal wounds of war and this is high time for the nation to look into aspects of promoting unity among diverse cultures and ethnic groups to avoid the reoccurrence of such a tragedy. One way of achieving unity among different ethnic groups is through education. Enlightenment of the nation
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utility of the customer service department. During the organizational attachment period an intern works on a project and writes report on that project in the report-writing period. I have been routed in the customer service division (CSD) of Bank Alfalah Limited‚ Motijheel Branch‚ under the supervision of Mr. Md. Maksudul Haque‚ the head of Customer Service Division. I decided to work in this department and selected the subject of my internship report as “Analysis of the Customer Satisfaction of Bank Alfalah
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To determine the impact of economic growth or GDP in the Sri Lanka‚ a simple econometric framework was adopted by Abaid (2013)‚ where in his study the function model which he derived from production function framework: Where: Y denotes the estimated output level of the Gross Domestic Product (GDP) per capita growth. The L denotes the amount of labor force of the country and the K denotes the domestically financed capital stock-proxied bt the Gross Capital Formation (GCF). A constant technology
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CONTENTS: Preface Executive Summery o Research objectives Introduction o Scope Research o Research methodology o Sampling o Data collection Literature review Data Analysis and interpretation o Online banking o iMobile o PAYBACK o Privilege Banking o ATM Banking Recommendation Conclusion Reference Suryabala.S Page 1 The effects of Promotional strategies in the Marketing of financial services in ICICI Bank 2011 PREFACE Effectiveness is the measure of the gap between
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Informing Science: the International Journal of an Emerging Transdiscipline Volume 11‚ 2008 Framework of Problem-Based Research: A Guide for Novice Researchers on the Development of a Research-Worthy Problem Timothy J. Ellis and Yair Levy Nova Southeastern University Graduate School of Computer and Information Sciences Fort Lauderdale‚ Florida‚ USA ellist@nova.edu‚ levyy@nova.edu Abstract This paper introduces the importance of a well-articulated‚ research-worthy problem statement
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acceptability. E-banking is the waves of the future. It provides enormous benefits to consumers in terms of case and cost of transactions‚ either through internet‚ telephone or other electronic delivery channels. For many consumers‚ electronic banking means 24-hours access to cash through an Automated Teller Machine (ATM) or Direct Deposit of paychecks into checking or savings accounts. But electronic banking now involves many different types of transactions. E-banking is a form of banking where funds
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vsp.state.va.us&proxystylesheet=http%3A%2F%2Fwww.vsp.state.va.us%2Fvsp.xslt ➢ Gun Law in the United States‚ 2008. http://en.wikipedia.org/wiki/Gun_laws_in_the_United_States_(by_state)#Wisconsin ➢ Ministry of Public Security‚ Law and Order‚ - Sri Lanka‚ 2004 http://www.moi.gov.lk/Direct_Services.htm ➢ Justice Stephen Breyer‚ 2008‚ International Herald Tribune
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Abstract Purpose – The purpose of this study is to investigate the impact of corporate governance on working capital management efficiency. This study also seeks to extend the findings of Gill and Shah. Design/methodology/approach – This study applied a co-relational research design. A sample was selected of 180 American manufacturing firms listed on the New York Stock Exchange (NYSE) for a period of 3 years (from 2009-2011). Findings – The findings of this study indicate that corporate governance plays
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