Enhancing customer satisfaction with the implementation of Total Quality Management Review of current literatures History of TQM Mehra and Ranganathan (2008) reported that in 1979‚ Crosby gave 14 steps for quality improvement his work was supported by the work of another researcher‚ Ishikawa who stated that training‚ problem solving‚ and quality circles are very crucial ways of achieving continuous improvement. The researchers also spoke about the work of Deming with his contribution of giving
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01 Reserve Bank of India as a Banking Regulator RESERVE BANK OF India was set up in 1935 under the Reserve Bank of India Act. 1934 and is the monetary authority and central bank of the country with responsibilities to overview‚ develop and regulate the financial system. CENTRAL BANKING FUNCTIONS 1. Reserve Bank. as Note-Issuing Authority Section 38 of the RBI Act The currency of our country consists of one-rupee notes and coins (including subsidiary coins) issued by the Government of India
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Trends in Economics and Management Sciences (JETEMS) 2(5):357-363 (ISSN:2141-7024) Fraud as a Negative Catalyst in the Nigerian Banking Industry Akindele R.I Department of Management and accounting Obafemi Awolowo University‚ Ile Ife‚ Nigeria ___________________________________________________________________________ Abstract Fraud in the Nigerian Banking Industry before the recent merger and acquisition and recapitalisation efforts was at alarming rate. It has caused many banks to collapse‚
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FIRST DEGREE PROGRAMME IN COMMERCE SECOND SEMESTER EXAMINATION – (MODEL QUESTION PAPER) Foundation Course II: CO 1221 – INFORMATICS FOR BUSINESS STUDIES (2010 Admissions onwards) Time: Three Hours Max. Weightage: 30 SECTION - A This section consists of four bunches of four questions each. Each bunch carries a weightage of 1. Answer all questions. I. Choose the most appropriate answer from the following.: 1. Unsolicited sending of bulk e-mail is referred to as: (a) Stalking (b) Spam (c) Phishing (d)
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preeminent customer value which will help the companies consolidate their competitive advantage and achieve long-term profitability. Companies have responded to customers’ expectation by increasing the value offered to them through improving products quality‚ reducing prices and intensifying customer services (Bill Dodds‚ 2003). In the transportation industry‚ there are more and more budget airlines and they are fiercely competing. Budget airlines dropped their prices to attract customers and price
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com/0263-5577.htm Consumer trust‚ perceived security and privacy policy Consumer trust and privacy policy Three basic elements of loyalty to a web site ´ ´ Carlos Flavian and Miguel Guinalıu 601 Faculty of Economics and Business Studies‚ University of Zaragoza‚ Zaragoza‚ Spain Abstract Purpose – The purpose of this paper is to analyze the effect of privacy and perceived security on the level of trust shown by the consumer in the internet. It also aims to reveal and test the close
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CLIMATIC CONDITIONS IN SRI LANKA K.V.V.S. Kudaligama1*‚ V.H.L.Rodrigo1‚ K.M.E.P. Fernando2 and P. A. J. Yapa 1 Department of Biochemistry and Physiology‚ Rubber Research Institute‚ Sri Lanka 2 Department of Botany‚ University of Sri Jayewardenepura‚ Sri Lanka * vskudaligama@yahoo.com‚ Tel-++ 94 34 2247426‚ Fax- ++ 94 34 2247427 Abstract Escalating cost of production (COP) and inadequate supply of skilled harvesters are among the major issues that natural rubber industry face today. Low frequency
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Problems and prospects of banking industry in Bangladesh The central bank has finally approved nine more banks in addition to existing 47 commercial banks in Bangladesh. Three new NRB commercial banks‚ sponsored by non-resident Bangladeshis (NRBs)‚ and six private commercial banks (PCBs)‚ have been approved aiming to help boost the inflow of foreign exchange and strengthen the ongoing financial inclusion programmes through bringing unbanked people under the banking network respectively. The
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The Effect of Automated Cashiers on Supermarket Employment and Customer Satisfaction New Jersey City University Abe Mohammad Ginna Ruiz Gina Gasbarro Rejina Dhakal Cornelius Ongera Quantitative Methods for Business Decisions‚ BUSI 603. Professor Rosilyn H. Overton The Effect of Automated Cashiers on Supermarket Employment and Customer Satisfaction Grocery stores‚ known as supermarkets‚ sell fresh and preserved foods.
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Evaluation of Passengers’ Satisfaction in Nigeria Airlines Industry By Ayantoyinbo‚ Benedict Boye Department of Transport Management‚ Ladoke Akintola University of Technology‚ Ogbomoso‚ Nigeria benedictboye@yahoo.com and Ajiboye‚ Araoye Olarinkoye Department of Transport Management‚ Ladoke Akintola University of Technology‚ Ogbomoso‚ Nigeria rinkoyemii@yahoo.com Abstract This paper work focuses on customer satisfaction as a major outcome of marketing
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