Egypt Egypt CUSTOMER SATISFACTION SURVEY At Dove‚ we’re always looking for new ways to keep our valued customers happy. Could you please take a moment to complete the following questionnaire and give each item a rank. Name: Gender: Occupation: Location (Address and Contact info): Age: What is the most attractive thing that would make you prefer Dove over competitive products? ……………………………………………………………………………… Very dissatisfied | Dissatisfied | Neither | Satisfied |
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more market share by providing notably better customer service. Executives know that to stand out in a crowded field of competitors‚ customer service is a very critical component in achieving and maintaining a high level of customer satisfaction. When pressures move the organization to meet only performance goals and measurements such as overhead absorption‚ shipping dollar targets‚ labour efficiency‚ purchase price variance and the like‚ however‚ customer service often takes a back seat to these other
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years in INDIA. Mobiles have become so popular that many people use their handset as their only phone and rarely use a landline. The telecommunications industry at present is a much more competitive market and customers have a diversity of services‚ product‚ and sellers to choose from. Customers of telecommunications services stipulate s high quality from their suppliers. They have
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Case Study: Hyundai Cards Marketing Strategy By: Innestasia Tjahyadi I. Introduction Hyundai Cards‚ sponsored by Hyundai Kia Automotive Group‚ was established in 1999. They joined in as the market follower‚ challenging the highly competitive credit card industry in Korea. In 2005‚ HyundaiCard formed a strategic alliance with GECF (part of GE)‚ which invested 678.3 billion won in the firm and became the largest shareholder. Through its corporation with GECF‚ HyundaiCard made effort to become
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A study on customer satisfaction –with reference to big bazaar Hyderabad (group of future group) Paper prepared by Dr K.Chokkaiah Associate professor Dept of Public Administration and HRM KakatiyaUniversity Warangal‚ Gone Rajesh & Veldandi Ramchander Rao Assistant professors Jayamukhi institute of technological sciences Narsampet Warangal A Study on Customer Satisfaction –With Reference To Big Bazaar Hyderabad (Group of Future Group) ABSTRACT *Dr K.Chokkaiah **Gone
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1. INTRODUCTION Customer satisfaction is related to the human activity directed at satisfying human wants through the exchange of goods and service. Satisfying the customers occupies a most important position in business management. Customer satisfaction plays a crucial and critical role as it deals with customers and their needs. The major task of organization is to satisfy customers by meeting their needs and wants. The essence of organization is the customer and not the product shall be the
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Hyundai and Kia Samuel David Sims Jr. October 28‚ 2013 Intro to International Business Hyundai and Kia Hyundai aims to appeal to the conservative buyers‚ while Kia is sporty and targets the adventurous. There ultimate goal is to increase the small profits the continue to earn due to the market they sell to. The Korean won has appreciated against the US dollars causing their profit margins to remain small. While the objective of a company is to increase profit‚ for Hyundai and Kia‚ foreign exchange
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1.1 Origin of the Report: Practical orientation and evaluation of banks performance is a part of the BBA program provided by University of Dhaka. The proposed topic is “Customer Service & Measuring Customer Satisfaction of One Bank”. This report is the requirement of the practical orientation. Bank is a service oriented organization. So the practical orientation has been made an integral part of the BBA degree requirement. In this regard I went to One Bank Limited to take a practical exposure
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CHAPTER 1 Introduction The automotive industry is a wide range of companies and organizations involved in the design‚ development‚ manufacture‚ marketing‚ and selling of motor vehicles. It is one of the world’s most important economic sectors by revenue. The automotive industry does not include industries dedicated to the maintenance of automobiles following delivery to the end-user‚ such as automobile repair shops and motor fuel filling stations. Automotive industry
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1.0 Executive Summary This report details out on the marketing plan of Hyundai Veloster of 2013 production and its improvement over the previous Hyundai Veloster 2012 production to compete with other models in sporty compact car. Hyundai Motor Company was founded in 1967‚ along with its 32.8% subsidiary‚ Kia Motors‚ and it is the 5th largest automaker manufacturer in the world‚ based on the 2012 vehicle sales. Hyundai is sold in 193 countries through 6000 dealerships and showroom‚ as well as
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