DECLARATION We hereby declare that‚ this project is the result of our own original research and no part of it has been presented for any purpose. Other people’s ideas used have been duly acknowledged. Candidates Name: …………………………… Signature……………………………………… Date…………………………………………… Candidates Name: …………………………… Signature……………………………………… Date…………………………………………… Candidates Name: …………………………… Signature……………………………………… Date…………………………………………… Candidates Name: …………………………… Signature………………………………………
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A Comparative Study of Banking Services and Customer Satisfaction in Public‚ Private and Cooperative Banks N.Amuthan‚ Associate Professor‚ Department of Commerce‚ A.G.Government Arts College‚ Tindivanam‚ Villupuram Distsrict‚ Tamil Nadu. Keywords: Transaction based Banking services‚ IT enabled banking services‚ Customer satisfaction‚ Service Quality. Abstract The banking system is facing challenges with stiff competition and advancement of technology. It becomes
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A study on relationship between the effectiveness of public transportation system and customer satisfaction in Kuala Lumpur Chapter One-Introduction 1.0 Background of study Public transportation has become widely popular all over the world especially in urban area. There were a lot of public transportation available and the most popular and currently used transports modes were bus‚ rail and taxi. Less a decade‚ there were many effective way to fulfill the need of human being as well as advanced
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Advertising on customer Satisfaction with special reference to Hutch Sri Lanka”. STUDENT NAME: Muhammad Naveed Zafar STUDENT ID: T21200674 SUPERVISOR: Mr Nalin Abeysekera Table of Contents Table of Contents 2 1 Introduction: 3 2 Study Back Ground: 4 2.1 Table 1- Number of Sri Lankan Mobile Subscribers in Millions 5 3 Study Area: 6 3.1 Hutch Telecom: 6 3.2 Hutch Sri Lanka advertisement: 7 3.3 Public Relation activities: 8 3.4 Least Customer Satisfaction: 8 3.5 SWOT
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CLUE Case Study Bharti Airtel Rural Strategy Connected Life Experiences on the Move EXECUTIVE SUMMARY COMPANY PROFILE Bharti Airtel Limited is one of Asia’s leading integrated telecom services providers with operations in 19 countries across Asia and Africa. The company is structured into four strategic business units: mobile‚ telemedia‚ enterprise‚ and digital TV. The mobile business offers services in India‚ Sri Lanka‚ and Bangladesh. COMPANY HISTORY Bharti Airtel was established as Bharti
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Bharti airtel – zain acquisition Umesh Word count: 3437 words Bharti airtel – zain acquisition Umesh Word count: 3437 words Global Business Global Business sheffield hallam university | B1051892 sheffield hallam university | B1051892 2013 2013 Bharti Airtel-Zain Africa Deal Background of the Acquirer (Bharti Airtel) and Acquiree (Zain Africa) After a prolonged wait‚ finally‚ Bharti Airtel’s much awaited African Safari did start by acquiring Zain Africa. Mr Sunil Mittal and other
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The Role of Cognition and Affect in the Formation of Customer Satisfaction: A Dynamic Perspective Despite the strong recognition that customer satisfaction should be viewed from a dynamic perspective‚ little is known about how the satisfaction judgment develops over time. Therefore‚ this study provides a dynamic analysis of the simultaneous influence of cognition and affect in the satisfaction formation process. The results of an experimental study based on a real consumption experience indicate that
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SERVICE QUALITY AND CUSTOMER SATISFACTION IN PUBLIC AND PRIVATE UNIVERSITIES IN TANZANIA Kayita Sulaiman
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University of jordan Faculty of Business Administration Master of accounting Research The Impact of Service Quality on Customer Satisfactions in Islamic Jordanian Banking Supervisor: Dr. Suzan Abed Prepared by students: Shehab Saleh AL-Ajarmeh First semester 2011/2012 Contents |- abstract…………………………… | |- Introduction………………………………
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ACKNOWLEDGEMENT This study is not the work of individual but a number of persons who directly or indirectly helped me in its preparation. So‚ I wish to express great fullness to all those who have helped & assisted use in given final shape to this report. First of all‚ I would like to express my deep sense of gratitude to my Coordinator MR. M.I.HASAN for his affectionate guidance all along the period of my study in the institute. Which I extracted from his inspirational
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