QUESTIONNAIRES A comparative study on customer satisfaction of after sale services provided by TVS and hero Honda workshop Dear Sir/Madam As a part of our course curriculam‚ I am conducting a study on the topic “A COMPARATIVE STUDY OF CUSTOMER SATISFACTION OF THE AFTER SALE SERVICE PROVIDED BY THE JOYSHREE INDIA PVT.LTD AND JAY BEE HONDA WORKSHOP IN GUWAHATI CITY”.You are requested to kindly extend your cooperation in filling this questionnaire which would enable me to attain the objectives
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Marital satisfaction can be defined as a state of mind that reflect the real benefits and outcomes of marriage to an individual (Baumeister‚ 2007). In this literature review‚ we will be evaluating the marital satisfaction based on the type of marriage; in either love marriage or arranged marriage an individual commits to and in signifying which type of marriage could be more satisfying. The literature review will contain the studies that support the research question‚ the description of the studies
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The major causes of job satisfaction‚ how does job satisfaction impact productivity‚ absenteeism and turnover and how employee satisfaction is related to customer satisfaction in organizations. Job satisfaction is described as a positive feeling about a job resulting from an evaluation of its characteristic (Essentials of Organizational Behavior 10 edition‚ Stephen Robbins/Timothy Judge). According to Locke and Lathan (1976) the definition of job satisfaction is a pleasurable or positive emotional
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Restaurant Customer Satisfaction Surveys Can Keep Your Customers Coming Back Keep your customers coming back and recommending your restaurant to others with help from restaurant customer satisfaction surveys. Restaurant customer satisfaction surveys give you quantitative insight into the opinions and attitudes of your customers. You’ll obtain facts about what they want‚ what they expect‚ and if they plan to return to your restaurant again. If results show that your restaurant does not meet your
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Human Resource Department in looking for another employee who can temporarily fill-in the duty hours of the absentee. With such a background‚ the researchers decided to come up with this study to evaluate and identify the reasons why absenteeism is high among BPO employees. Theoretical Background This study is mainly focused on theories and concepts regarding absenteeism among employees. According to the book written by S. Philbeam and M. Corbridge‚ “Absence from work cannot be eliminated‚ nor
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[pic] STRATEGIC ANALYSIS OF BHARTI AIRTEL LIMITED [pic] Submitted To: Submitted By: Dr. Himani Sharma Aanchal Mishra I Abhinav Srivastava I Adish Jain I51 Akash Johari I53 Ankit Gupta I35 Anubha I Amity Business School‚ Amity University Uttar Pradesh [pic] INTRODUCTION Bharti Airtel‚ formerly known as Bharti Tele-Ventures Limited (BTVL) is India’s
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What are the effects of pay satisfaction on employees’ mobility: apply to VietNam Student : Nguyen Thi Quynh Trang Abtract This paper examines the impact of pay satisfaction on employees’ mobility. I find that there is an association between organizational structure‚ payment policies and this have a great effect on the labor mobility. A survey/ questionnaire is conducted to understand the empoyees’ attitude and give employers an over view on their staff while
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Chapter-2 Organization Detail Incorporated on July 7‚ 1995‚ Bharti Airtel Ltd is a division of Bharti Enterprises. The businesses of Bharti Airtel are structured into two main strategic groups -Mobility and Infotel. The Mobility business provides GSM mobile services in all 23 telecommunications circles in India‚ while the Infotel business group provides telephone services and Internet access over DSL in 15 circles. The company complements its mobile‚ broadband‚ and telephone services with national
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“Don’t be a settler‚ get rid of cable and upgrade to Direct TV.” This phrase in the “The Settlers: Satisfaction” ad makes viewers question if they are not getting the most out of life. This ad begins in a regular urban neighborhood with one old time farm house situated in the middle. The family shown are old fashioned people who live off the land. The mother asks the father why they don’t switch to Direct TV. The father insists they are settlers and‚ since they are settlers‚ it means they can ‘settle’
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but overall people are quite satisfied with their jobs. A Conference Board study found that 58.6 percent of Americans were satisfied with their jobs in 1995. By the year 2000‚ that percentage was down to 50.7. But in Uzbekistan (the country of Central Asia where I was born)‚ people generally aren’t satisfied with their job. The reason lays in lack of job choices and payment. People do their job without any satisfaction because they have to earn some money to survive. I think that the main reasons
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