Patient satisfaction surveys and studies is an important tool in assessing the quality care outcomes. If designed and administered properly‚ the patient satisfaction surveys become excellent tools for assessing the quality of care received. However‚ there has long been a debate whether there is a correlation between patient satisfaction and quality outcomes‚ especially when the physician and the hospital compensation has been tied to the patient satisfaction measures. Patient satisfaction is largely
Premium Health care provider Health care Medicine
A PROJECT REPORT ON THE COMPARATIVE ANALYSIS OF MARKETING STRATEGY OF VODAFONE AND AIRTEL Submitted By: SHRESTHA SAHU B.COM (HONS) ENROLLMENT NO. A7004613046 Under Guidance Of: Faculty Guide: Mrs Charu Bisaria Assisstant Professor ABS‚ Lucknow (RESEARCH PROJECT REPORT FOR BACHELOR OF COMMERCE (2011-2014) AMITY BUSINESS SCHOOL AMITY UNIVERSITY UTTAR PRADESH‚ LUCKNOW ACKNOWLEDGEMENT I SHRESTHA SAHU sincerely thankful to all those people who have been giving me any kind
Premium Vodafone Bharti Airtel Mobile phone
1.0 TITLE OF THE STUDY Customer Satisfaction in the Tourism and Hospitality Industry: Analysis on service quality and service failure 2.0 BACKGROUND OF THE STUDY / INTRODUCTION Customer satisfaction plays a crucial role for success and survival in today’s competitive market. Customer satisfaction is considered a prerequisite for customer retention and loyalty‚ and obviously helps in realizing economic goals like profitability‚ market share‚ return on investment‚ etc. (Scheuing‚ 1995; Reichheld‚
Premium Hotel Hospitality industry Quality of service
personal approach to promotion which encourages a dialogue with customers and allows more targeted communications. If done well‚ benefits include increased customer retention‚ and the generation of ’brand ambassadors’ who promote your product via word of mouth. Advantages of continued relationship marketing with customers: The advantages of continued relationship with customers: 1. The continued relationship with the customer may initiate free word of mouth promotion and referrals. It
Premium Customer service Marketing Customer relationship management
satisfied with their jobs‚ how might this satisfaction relate to their job performance‚ citizenship behavior‚ and turnover? Answer * Job satisfaction of the employees is an important factor because most of the time it determines the commitment and respect of the employees towards their employer and organization. The attitudes and the behaviors of the workers would vary based on the level of job satisfaction. For example: one with a higher level of satisfaction would be more dedicated towards his or
Premium Employment Psychology Organization
the efforts. They implemented the BlueBin system. * Kristiina Hyrka¨s and Denise Dende. (2009). Journal of Nursing Management. Perspectives on nursing job satisfaction‚ the work environment and burnout‚ Apr2009‚ Vol. 17 Issue 3‚ p267-268. 2p. A Series of articles compiled into one. This article presents several examples of Job satisfaction and the burnout syndrome. * John R. Schermerhorn (2012). Organizational Behavior 12th Edition‚ Ch.5‚ p103-107 and Ch. 6‚ p122-124 2. The Organization
Premium Motivation
success (Jones et al 2000). How is consumer satisfaction related with their loyalty has been likely the most important issue in consumer behaviour for ensure a long-term success in a marketing strategy (Pappu et al 2006). The literature and researchers suggest that there is a strong relation between product satisfaction and brand loyalty‚ but always highlighting their relation as a unidirectional relationship. In other words‚ product or service satisfaction has a direct relationship with loyalty‚ but
Premium Marketing Brand
nature of the jobs they are far from satisfying any normal worker‚ even if compensation is considered‚ but the jobs would be satisfying to a special breed of people who find the jobs as challenging. The four individuals displayed high levels of job satisfaction‚ job involvement and organizational commitment that enable them to accept the hardships as a positive challenge. These individuals are positive people because negative people are usually not satisfied with their jobs‚ more so if the jobs are
Premium Employment Organizational studies and human resource management Debut albums
Job Satisfaction Essay In the following essay I will discuss how I motivate myself and others to be productive. Further I will also describe how I keep myself satisfied in my job. In my current work environment I am a construction Project Coordinator‚ which a step below a Project Manager. My present duties are mainly administrative in nature‚ and require the coordination of activities under the supervision of a Project Manager. The construction industry is booming in British Columbia
Premium Construction Project management Employment
Work with colleagues and customers ! ! • internal customers: are people who work within the industry eg. workmates who work other departments within the same organisation ! ! • external customers: are people who are outside the organisation eg. clients‚ paying customers etc. ! ! • the communication process cycle: sender (giving message)‚ receiver (receiving message)‚ message (information is conveyed)‚ feedback (message got to the reviver with the intend from.)! ! Types
Premium Communication Culture Customer