indicated that service quality has been increasingly recognized as a critical factor in the success of any business (Parasuraman et al.‚ 1988) and the banking sector in this case is not exceptional. Service quality has been widely used to evaluate the performance of banking services (Cowling and Newman‚ 1995). The banks understand that customers will be loyal if they receive greater value than from competitors (Dawes and Swailes‚ 1999) and on the other hand‚ banks can earn high profits if they are
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1. Introduction The report revolves around the Retail Industry. As it is a very generic industry we have taken the Coffee Retail Market as the highlight of scrutiny. Our scope of study is focused taking in consideration only India as the geographic segment.We broadly look at the Porter’s Five Forces of the industry specifically. Also the complementors are observed and how they affect the retail business of coffee houses. The major players identified in the industry are Starbucks‚ Cafe Coffee Day
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RETAIL IN APPAREL INDUSTRY By: Ghousia Islam Madhuri Jain Dugar Neha Agrawal Piyushi Sanghai Riya Jain MMA 2ND Semester : What is Retailing ? Retailing is a set of business activities that adds value to the products & services sold to the consumers for their personnel or family use. India Stats in 2011 : Indian retail business valued at around US$ 550 billion in 2011 A report by Boston Consulting Group (BCG) has revealed that the country ’s organised retail is estimated
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PROJECT REPORT ON: RETAIL SUBJECT : MANAGERIAL COMPETENCY AND CAREER DEVELOPMENT PURPOSE : To provide the industry scenario of retail sector And
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CUSTOMERS’ SATISFACTION IN AFTER SALES SERVICE –CONSUMER DURABLE GOODS -A CASE STUDY OF AIR CONDITIONERS This study is about finding the factors affecting customer satisfaction‚ extent and level of prevalent after sales service in regard to consumer durable goods. For purpose of in depth study of the relevant issues one of such item “Air Conditioner” has been chosen keeping in view the latest craze‚ flooding of advertisement alluring the existing and potential customers. The study described
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AND MATHEMATICS-II “ONLINE BANKING” The summary of a survey conducted in order to find the awareness and usage of Online banking. INDEX SR.NO. CONTENTS PAGE 1) Index 1 2) Introduction to Online Banking 2 3) Sources of Data 3 4) Application of Mean 8 5) Merits of Online Banking 8 6) Demerits of Online Banking 9 7) Internet Banking Risks 9 8) Conclusion 10 INTRODUCTION TO ONLINE BANKING: Online banking (or Internet banking or E-banking) allows customers of a financial institution to
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Retail Date: 17-01-13 Universidad Carlos III Master in Marketing Jean-Philippe Charron Casper van Drongelen Kaloyan Andonov Mihaela Filcheva Angel Vargas Mark Bender Table of Contents Table of Contents ........................................................................................... 2 Executive Summary ....................................................................................... 3 Introduction ....................................................
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Study Of Airport Retailing In India Foreword 2 1. The Journey So Far 3 1.1 Mapping the Development 1.2 Policy Changes in Civil Aviation 1.3 Evolving Business Model 2. Airports Today 10 2.1 Key Industry Drivers 2.1.1 Passenger Traffic 2.1.2 Air Cargo Industry 2.1.3 Aircraft Fleet 2.1.4 Maintenance‚ Repair and Overhaul 2.2 Stakeholders ’ Perspective 2.2.1 Airports Authority of India 2.2.2 Current Private Players 2.2.3 Infrastructure Committee of the Planning Commission 2.2
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sectors were emerging with the use of technology‚ the banking sector also adopting technology in different aspects to their effective performance in the competitive environment‚ and through this they are rendering the best services to their customers. The term “banking technology” refers to the use of sophisticated information and communication technologies together with computer science to enable banks to offer better services to its customers in a secure‚ reliable‚ and affordable manner‚ and
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A research work on Employee Satisfaction measurement with special reference to KRIBHCO‚ Surat Ekta Sinha Asst. Professor‚ Uka Tarsadia University‚ Gujarat Abstract: This research work has been done to measure the satisfaction level of employees with special reference to KRIBHCO‚ Surat. Today to sustain in such a competitive market its very important to retain good employees‚ that contribute towards the attainment of Organizational goal and customer satisfaction as well. Many researchers have
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