journal is available at http://www.emerald-library.com/ft Case studies on the implementation of TQM in the UK automotive SMEs Sha’ri Mohd. Yusof Universiti Teknologi Malaysia‚ Johor Bahru‚ Malaysia‚ and Elaine Aspinwall University of Birmingham‚ Birmingham‚ UK Keywords TQM‚ Implementation‚ Case studies‚ Small-to-medium-sized enterprises Abstract Describes the methodology and findings of four industrial case studies conducted on the implementation of TQM in automotive small and medium-sized
Premium Quality management ISO 9000 Quality assurance
DEPLOYING THE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) IN RETAIL BANKING A Research Paper Company: HDFC Retail Banking‚ India. Submitted By ANIL KUMAR DEVARAKONDA (111-00-2004) DATE: August 21st‚ 2011 COURSE: MKTG 510 – Electronic Commerce INSTRUCTOR: PROFESSOR GEORGE EDEH UNIVERSITY OF NORTHERN VIRGINIA 7601 LITTLE RIVER TURNPIKE‚ ANNANDALE‚ VA 22003 Abstract This research paper attempts to conduct a study of deployment of Customer Relationship Management (CRM) best practices
Premium Customer relationship management
A STUDY ON CUSTOMERS’ SATISFACTION TOWARDS BANKING SERVICES OF SBI IN KANYAKUMARI DISTRICT Dissertation submitted to Scott Christian College (Autonomous) in partial fulfillment of the requirement for the award of the Degree of MASTER OF PHILOSOPHY IN COMMERCE Submitted by ABY ABDUL RABB Reg. No. 1175 (Research Scholar) Under the Guidance of MR. I SAMUEL SUNDAR SINGH DEPARTMENT OF COMMERCE AND RESEARCH CENTRE SCOTT CHRISTIAN COLLEGE (AUTONOMOUS) NAGERCOIL - 629 003 2011– 2013 2011–
Premium Bank
A Summer Training Project Report on “RETAIL BRANCH BANKING” In “HDFC BANK PVT LTD.” Submitted to: Mahamaya Technical University‚ NOIDA For pursuing the degree of MASTER OF BUSINESS ADMINISTRATION 2012-2014 Submitted By: External Guide: Name PRIYANKA KHURANA MS. BHAVNA GARG Roll No. 1263970071 Assistant Professor MBA- 3rd
Premium Bank
University of jordan Faculty of Business Administration Master of accounting Research The Impact of Service Quality on Customer Satisfactions in Islamic Jordanian Banking Supervisor: Dr. Suzan Abed Prepared by students: Shehab Saleh AL-Ajarmeh First semester 2011/2012 Contents |- abstract…………………………… | |- Introduction………………………………
Premium Bank
PROJECT REPORT ON CUSTOMER SATISFACTION (BUSINESS RESEARCH METHODS) APRIL: - 2013 SESSION: - 2012 - 2013 Submitted To: Submitted By: Ms. Sugand Ankit Gupta Assistant Professor MBA II Department of Management Studies 28401 ABSTRACT MY project report gives brief study‚ on what are Customer Satisfaction and the techniques of achieving Customer Satisfaction. It focuses on customer’s perceptions. Many firms are interested
Premium Customer satisfaction
member NAME and other classmates‚ well-wishers who with their magnanimous and generous help and support made it a relative easier affair. My heart goes out to my parents who bear with me all the trouble I caused then with smile during the entire study period and beyond. YOUR NAME Student Manager PGDM-08/012 COLLEGE NAME PREFACE The project gives an insight of the telecom sector. It basically helps understanding the brand preference of students with regard to mobile phones. It helps us
Premium Mobile phone
Porter’s Five Forces on retail banking industry. 12 3.1 Rivalry among Existing Companies 13 3.2 Entry barrier 14 3.3 Supplier power 16 3.4 Buyer power 17 3.5 Availability of Substitute products 19 3.6 Summary of the Porter’s 5 Forces analysis 20 4. Conclusion 21 5. Method Evaluations and Writing Limitations 22 6. Reference 23 B014351 Xin Li Msc. Finance and Management 2010 Is UK Retail banking industry still ‘charming’? A Report on the UK Retail Banking Industry 1. Introduction
Premium Bank
Literature Online banking first introduced in the UK was early 1990s when number of banks conduct test with their own Internet services. The first major financial institutions to offer a web-based banking service in the UK was Nationwide Building Society’s Online Banking websites‚ launched in May 1997; the first bank to offer current account services over the internet was Royal Bank of Scotland. Now‚ all the major high street banks offer some kind of e-banking solution. Online banking is the “process
Premium Bank Credit union Online banking
1 INTRODUCTION: Retail Banking has always been an integral part of the banking activities world over‚ but it is only in the recent past that it has gathered momentum. Though internationally this revolution started in the 1980’s‚ as far as India is concerned‚ the post- liberalization era marked the starting point of retail banking revolution with new generation private banks and foreign banks taking the lead. Retail banking has been the focus of attention for the banking industry. Changing lifestyles
Premium Bank Cheque