A Measure of Service Quality for Retail Stores: Scale Development and Validation Pratibha A. Dabholkar Dayle I. Thorpe Joseph 0. Rentz University of Tennessee‚ Knoxville Current measures of service quality do not adequately capture customers ’perceptions of service quality for retail stores (i.e.‚ stores that offer a mix of goods and services). A hierarchical factor structure is proposed to capture dimensions important to retail customers based on the retail and service quality literatures
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THE INDIA RETAIL SECTOR REPORT 2013 Retail Specialists in retail service recruitment www.michaelpage.co.in Contents Introduction Talent Pool Availability How Michael Page Can Help 3 5 6 2 Retail Specialists in retail service recruitment www.michaelpage.co.in THE INDIA RETAIL SECTOR Introduction The Indian retail market is estimated to exceed US$ 750 billion by 2015‚ according to the India Retail Report 2013 (IRIS Research)‚ presenting a strong potential for foreign retailers
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Employee engagement is a property of the relationship between an organization and its employees. When employees find the physical work place and especially the psychological work environment (organizational culture) to their liking‚ they form a positive emotional connection which makes them much more likely to "go the extra mile" and commit enthusiastically to their own job and their role at the organization. The choices and actionwhich this heightened positive emotional state can bring about are
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Engineering is a diverse industry with a number of segments. A company from this sector can be a power equipment manufacturer (like transformers and boilers)‚ execution specialist or a niche player (like providing environment friendly solutions). It can be an electrical‚ non-electrical machinery and static equipment manufacturer too. | | Order book size determines the performance of the company in the short to medium-term. In order to bag big contracts‚ companies need to have a big balance
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Managing for sustainable employee engagement Developing a behavioural framework Acknowledgements We are most grateful for the support from the members of our research consortium and from all the participating organisations who were involved in the project. We are also grateful to Ben Willmott at the CIPD for his help in getting the project off the ground and producing the report and guide. This Research Insight was written by Rachel Lewis‚ Emma Donaldson-Feilder and Taslim Tharani
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this paper is to understand the motivations that lie behind the choice of the "temporary store" as a marketing tool‚ with particular reference to the fashion sector in Italy. In the UK and the USA‚ the more usual terminology is "pop-up store". Design/methodology/approach - The study adopts a qualitative approach‚ in the form of case studies of two fashion brands using temporary stores in Italy. Data were collected by in-depth interviews with senior representatives of the two firms‚ backed by available
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Employee Motivation Presented To; GROUP OF EAGLES NASIR KHAN AAMIR RAZA SADIA GULL MADEEHA ZUBAIR AAMIR SAIF-ULLAH M.B.A (Regular) Sec Pr. Kashif Ammar University of Sargodha A 1 University of Sargodha Definition of Motivation According to Edwin B Flippo‚ ―Motivation is the process of attempting to influence others to do their work through the possibility of gain or reward. The definition of motivation is to give reason‚ incentive‚ enthusiasm‚ or interest that causes a specific
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Diploma in Business Unit Number and Title | 24. Employee Relations | Start Date | 19/09/2012 | Assignment Due Date | 15/10/2012 | Assessor Name | Ms. Debapriya Sengupta Roy | Assignment No | 1. | Assignment Title | Understand the context of employee relations against a changing background | Assignment Brief | In this assignment students will distinguish between unitary and pluralistic perspectives with reference to employee relations‚ know the changes that have affected trade
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“AN STUDY ON EMPLOYEE MOTIVATION AT TAURUS AUTOMATION” PROJECT REPORT Submitted to the UNIVERSITY OF MADRAS In the partial fulfillment of the requirement for the award of the degree BBA (BACHELOR OF BUSINESS ADMINISTRATION) PROJECT CODE : MAM6Q Submitted by P.Saranya -(Reg-non NK13483) Under the guidance of Mrs. S.V.HARSHINI‚ MBA.‚ M.Phil.‚ NET (ASST PROFESSOR - MANAGEMENT SCIENCE DEPARTMENT) DEPARTMENT OF MANAGEMENT SCIENCE J
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STAFF COLLEGE‚ KOLKATA A GUIDE TO RETAIL LENDING (UPDATED UPTO 30/09/2013) A. Centralised Retail Banking B. Fraud Preventive Measures in Retail Segment C. Retail Lending Schemes 1 : ALLBANK DREAM CAR (MODIFIED) 2 : ALLBANK AASHIANA ( MODIFIED) 3 : PREMIUM HOUSING FINANCE SCHEME FOR HIGH NET WORTH INDIVIDUALS (HNIs)(MODIFIED) 4 : HOUSING FINANCE SCHEME FOR NRI/PIO 5 : HOUSING FINANCE SCHEME FOR FURNISHING‚ RENOVATION &/OR REPAIRING OF HOUSE/FLAT 6 : ALLBANK SARAL LOAN SCHEME 7 : SARAL-2
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