SUPER SERVICE! A two day training programme for Junior Customer Service Officers Table of Contents Day One Agenda Icebreaker : Marooned Session One : Course Introduction Session Two : The Heart of the Matter - Giver or Taker - Connecting Heart and Soul - Presentation and Debrief - Positive Energy Session Three : Serving Up Your Best - Characteristics
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Helal Ahmed Professor Smith English 125 October 6‚ 2010 Summary of M.L.K.’s Letters from Bringham Jail Martin Luther King Jr’s “Letter from Birmingham Jail” was written during his 8 day sentence in jail in 1963. He chose to travel and protest in Birmingham due to the fact that it was widely known as one of the most segregated city in the U.S. The letter not only addresses the issues of unjustly being arrested for being an "extremist" of his approach to the protest‚ and of the
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Book Review From Paradise to the Promised Land: An Introduction to the Main Themes of the Pentateuch. T. Desmond Alexander. Carlisle CA: Paternoster Press‚ 2002 - 339 pages Introduction: From Paradise to the Promised Land‚ Desmond Alexander published the first edition of From Paradise to the Promised Land in 1995 and focused entirely on the contents of the five books of the Pentateuch. However‚ in the second edition the author added several chapters discussing contemporary studies of the Pentateuch
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The island of Berk is a Viking village that is plagued by attacks from dragons. Hiccup‚ the awkward son of the village chieftain‚ Stoick the Vast‚ shoots down a dragon he thinks may be a Night Fury‚ a rare dragon nobody has ever actually seen. Hiccup locates the dragon in the forest‚ but finds he is unable to kill the helpless animal. Hiccup instead cuts it free. Meanwhile‚ Stoick assembles a fleet to seek out the dragons’ nest‚ but before he leaves‚ he places Hiccup in dragon-fighting classes taught
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Summary of MLK’s Letter from Birmingham Jail Martin Luther King Jr.’s Letter from Birmingham Jail is a response to a statement that was published by eight clergymen from Alabama. He usually doesn’t respond to people’s criticisms of his activities because he would otherwise have no time to do constructive work. But since he feels that the clergymen are men of good will and that their criticisms were sincere‚ he wanted to take the time to respond. King opens the letter with stating his position
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Magnetic Levitation Train Final Report By: Dusty Funk & Kyle Getsla Project Advisor: Dr. Anakwa Date: May 12‚ 2006 Bradley University Department of Electrical and Computer Engineering 1 Abstract The objective of this project is to create a laboratory scale magnetic levitating train model using Inductrack technology developed by Dr. Richard Post from Lawrence Livermore National Labs‚ Previous work by Paul Friend is discussed as well as the physics associated with Inductrack. The
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HOMELINK LESSON 2 - The Vehicle and its Components.ppt Size : 11.11 Kb Type : ppt HOMELINK Lesson 2 - Review Questions.doc HOMELINK Lesson 2 - Review Questions.doc Size : 0.03 Kb Type : doc HOMELINK LESSON 3 - The Effect of Natural Forces on Vehicle.ppt HOMELINK LESSON 3 - The Effect of Natural Forces on Vehicle.ppt Size : 1.572 Kb Type : ppt HOMELINK Lesson 3 - Review Questions.doc HOMELINK Lesson 3 - Review Questions.doc Size : 0.028 Kb Type : doc HOMELINK LESSON 4 - Driver Behaviour
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Love vs Hate When people are asked “What is the opposite of up?” most people will think “Down”. When people are asked “What is the opposite of love?” most people will think “Hate”. It is true‚ love and hate have a lot of difference between them‚ but what is surprising is they also have a lot similarities. From the connection personages have with the things they love and hate to the crazy things they make you do. Love and hate are more alike than you think. Mortals are weird. They do thing
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Table 1 Bullet trains in India: pros and cons While the country seemed excited when Prime Minister Narendra Modi announced a diamond quadrilateral of bullet trains to connect the four major cities of Mumbai‚ Delhi‚ Kolkata and Chennai in his venture called “Smart cities” project‚ critics have a lot to say. There are reasons to be happy about this project and there are reasons that drive us to ponder if this is the first priority of a nation with majority of its population below poverty line. Let
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Are hate crime penalty enforcement laws constitutional? "That ’s Gay." If you are around teenagers today‚ that is a phrase you will most likely hear very often. It is not necessarily meant as a homophobic or hate-filled remark‚ and most of the time it is referring to an object‚ an idea‚ or a conversation; things that obviously have no sexual orientation. But now‚ according to a bill passed by the senate‚ it could almost be considered a hate crime. Many people support the widening of hate crime
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