| 2013 | | | Net Promoter Scores By: Tamika Anthony Everest College | | Net Promoter Score The Net Promoter Score is calculated by taking the percentage of Promoter customers and subtract the percentage of Detractor customers. The following is an example of a net promoter score calculation. 21 customers responded to their satisfaction of Product X on a 0-to-10 point scale. The results were 9‚4‚7‚4‚2‚0‚10‚9‚3‚6‚8‚7‚3‚9
Premium Elementary arithmetic Scores
Binet Intelligence Scale and the Wechsler Intelligence Scale. Intelligence: According to the Oxford Dictionary in psychology terms intelligence is the general mental ability involved in calculating‚ reasoning‚ perceiving relationships and analogies. It is also the ability to learning quickly‚ storing and retrieving information‚ using language fluently and adjusting to new situations. Stanford -Binet Intelligence Scale In 1857-1911 Alfred Binet invented the method of testing intelligence. The
Premium Wechsler Adult Intelligence Scale
STUDY SKILLS/PERSONAL DEVELOPMENT PORTOFOLIO EMOTIONAL INTELLIGENT By: Name: Andre Suryana Yahya Class: Dip15C Student No.: DipBA1509 Emotional quotient is the ability to sense‚ understand‚ and effectively apply the power of your emotions to build relationships compatibility (Estes‚ 2009). Emotional Intelligence is one of emotional quotient which is very important to allow us to be successful in managing our lives‚ environment‚ and the people around us since EQ will helps us to control
Premium Emotional intelligence Motivation Intelligence quotient
getting a C is the “mark of Cain.” Why is that? A professor from Duke University and a visiting scholar to Stanford University‚ Stuart Rojstaczer‚ asked that same question. After doing his own research‚ he wrote the article “Where All Grades Are Above Average” which analyzes the phenomena that is commonly known as grade inflation in several universities and colleges. Rojstaczer explains‚ “the previous signs of academic disaster‚ D and F‚ went by the wayside in the Vietnam era‚ when flunking out meant
Premium Education School Teacher
Daryl Farrow Intelligence testing article analysis Human intelligence is the mental value composed of the abilities to learn from experiences throughout one’s life and adapts to new circumstances‚ comprehends‚ and accepts intellectual theories‚ and utilizes that knowledge to manipulate one’s own environment. Societal expectations have emotional influence on a person’s perception of human intelligence. For example‚ when someone can think quickly‚ it is connected to fluid intelligence‚ which is similar
Premium Intelligence Theory of multiple intelligences Intelligence quotient
Declining Test Scores Did you know that the U.S. isn’t as advanced as other countries? Fifty-seven percent of graduating seniors aren ’t ready to transition to college coursework. The U.S. used to be one of the most advanced countries in the world. What happened? I believe that the declining academic scores in the U.S. affect our ability to compete globally because we aren’t as smart as students in other countries. I think that if we tried to figure out how each person learns and put them in classes
Premium Education
Altman’s Z Score: The Z score‚ developed by Professor Edward I. Altman‚ is perhaps the most widely recognized and applied model for predicting financial distress (Bemmann‚ 2005). Altman developed this intuitively appealing scoring method at a time when traditional ratio analysis was losing favor with academics (Altman‚ 1968). In his seminal paper‚ Altman evaluated 22 potentially significant variables of the 66 firms by using multiple discriminant analysis to build the discriminant function with five
Premium Economics Management Great Depression
1. Credit scores are a system used to show banks how reliable a person is in terms of borrowing money. A higher credit score is earned when a person pays back money they have spent with their credit card‚ the more they repay‚ the higher credit score the number. The higher the number‚ the proof to the bank that the person is capable of paying back the loan the bank gives them. The number also can affect what kind of terms and conditions should go with the loan agreement the banks gives. 2. Credit
Premium Debt Finance Bank
Periodic Actual Cost Processing Logic An Oracle White Paper June 2003 Periodic Actual Cost Processing Logic Table of Contents 1.0 Executive Overview ................................................................................... 1 2.0 Introduction................................................................................................. 2 3.0 FUNCTIONAL ASPECTS ...................................................................... 2 4.0 PRE-REQUISITE..............................
Premium Cost Costs Inventory
Journal of Managerial Psychology Emotional dissonance in call centre work Jürgen Wegge Rolf Van Dick Christiane von Bernstorff Article information: Downloaded by UNIVERSITY OF ESSEX At 16:41 03 February 2015 (PT) To cite this document: Jürgen Wegge Rolf Van Dick Christiane von Bernstorff‚ (2010)‚"Emotional dissonance in call centre work"‚ Journal of Managerial Psychology‚ Vol. 25 Iss 6 pp. 596 - 619 Permanent link to this document: http://dx.doi.org/10.1108/02683941011056950 Downloaded on: 03
Free Emotion