Home Depot’s Customer Service Case Study Home Depot is an American based retailer of home improvement and construction products. Home Depot also offers services to its consumers. With its headquarters in Cobb County‚ Georgia‚ the company employs more than three-hundred fifty five-thousand people and operates two-thousand one-hundred sixty-four big-box stores across the world including‚ all fifty states‚ the District of Columbia‚ Puerto Rico‚ the Virgin Islands‚ Guam‚ Canada‚ Mexico and China (wikipedia
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1. In my opinion‚ Nardelli’s programs were failed in changing operation of Home Depot to a more effective one. There are two reasons that Nardelli was not more successful. First‚ most employees did not want to an outsider to “GE-ize their company and culture.” Employees in Home Depot did not trust their new manager‚ which led absent support when Nardelli carried out the new process. The second reason was also the more important reason. Nardelli used the concept learned from industrial businesses
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HOME DEPOT INC. (Note: all $ amounts are stated in millions) PART 1 a) There are 3 years covered in the following primary comparative financial statements‚ namely fiscal years ended 1 February 2004‚ 2 February 2003 and 3 February 2002: • Consolidated Statement of Earnings • Statement of Stockholders Equity and Comprehensive Income • Consolidated Statements of Cash Flows There are 2 years covered in the Consolidated Balance Sheet‚ namely fiscal years ended 1 February 2004 and 2
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Home Depot’s Bumpy Road to Equality Internet/Case Study Assignment: 1. If Home Depot was correct in that it was not discriminating‚ but simply filling positions consistent with those who applied for them (and very few women were applying for customer service positions)‚ given your reading of this chapter‚ was the firm guilty of discrimination? If so‚ under what theory? Yes‚ Home Depot was accountable of discrimination towards women due to their standards of hiring by reinforcing gender stereotyping;
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Case Study: The Home Depot Preface This Essentials of Strategic Management assignment has been made by three persons which have been working together and individually to finish the assignment properly and in time. Secondly‚ we would like to thank the company whose websites we were able to visit and use‚ to get additional information that we could use for leading the assignment of Home Depot to a successful ending. We can say‚ that it was a pleasure to work on this assignment and would‚ in the
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A Strategic Analysis of Home Depot GM599 A Strategic Analysis of Home Depot Introduction The Home Depot (NYSE: HD) is a home improvement‚ construction products and services retailer operating over 2‚000 big-box stores in the United States and abroad. The Home Depot was founded in 1978 by Bernie Marcus and Arthur Blank with the vision of one-stop shopping for do-it-yourself (DIY) customers‚ installation services for do-it-for-me (DIFM) customers and competitive products for the professional
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Conclusion Home Depot is a worldwide organization that focuses in the home improvement market‚ as well as provides product development for the construction industries. This strategically operated organization reflects the commitment from federal and provincial legislations in order to “take care of our people.” Home Depot pledges to create a safe work environment‚ and to treat everyone fairly. Home Depot is committed to customer service‚ and building strong relationships with costumers‚ venders
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Company Background: The Home Depot‚ Inc. (NYSE: HD) Home Depot was founded in 1978 by Bernie Marcus and Arthur Blank. These founders envisioned providing one-stop shopping for the “do-it-yourselfer‚” and this vision became a reality after working with investment banker Ken Lagone and merchandising expert‚ Pat Farrah. The first two stores were opened on June 22‚ 1979‚ in Atlanta‚ GA. These first stores were approximately 60‚000 square feet in size each‚ and stocked 25‚000 products‚ which made
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Evaluation of credit rating Memorandum: Credit Rating assignment: Home Depot‚ Inc. After analysing the financial statements of Home Depot‚ we have allocated a “C” rating of credit risk. The proposal is to start with the “C” rating and then to either upgrade to a “B” rating or to be down graded to a “D” rating. The reason for such a decision is discussed below. Home Depot has a current ratio of 1.19 to 1 which means that it’s current assets covers it’s current liabilities by 1.19 times.
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such as Home Depot‚ is a direct relationship between their fixed and variable costs. Apparently‚ Home Depot was taking advantage of their operating leverage in the years prior to 2006 and found this approach to be profitable. In fact‚ it appears they were gambling with the fact of whether the market was in a lull and would recover. Based upon their decline in 2007‚ they had underestimated the market. A major activity of management is to plan and control costs of the firm. Assuming‚ Home Depot
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