customer-oriented firm”‚ The Academy of Management Review‚ Vol. 21‚ No. 3‚ 1996 14. Lind‚ M.‚ Salomonson‚ N.‚ „A pragmatic conception of service encounters”‚ AIS Special Interest Group on Pragmatist IS Research‚ Inaugural Meeting‚ Paris‚ Dec. 2008 15. Lugosi‚ P.‚ „Consumer participation in commercial hospitality”‚ International Journal of Culture‚ Tourism and Hospitality Research‚ Vol. 1‚ No. 3‚ 2007 16. Maddern‚ H. et al.‚ „Customer satisfaction and service quality in UK financial services”‚ Discussion
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McDonagh‚ M.G. Humphrey‚ M. Samoc‚ Adv. Organomet. Chem. 42 (1998) 291. [16] S.M. LeCours‚ H.W. Guan‚ S.G. DiMagno‚ C.H. Wang‚ M.J. Therien‚ J. Am. Chem. Soc. 118 (1996) 1497. [17] H. Lebozec‚ T. Renouard‚ Eur. J. Inorg. Chem. (2000) 229. [18] S. Di Bella‚ Chem. Soc. Rev. 30 (2001) 355. [19] P.G. Lacroix‚ Eur. J. Inorg. Chem. (2001) 339. [20] F. Cariati‚ U. Caruso‚ R. Centore‚ A. De Maria‚ M. Fusco‚ B. Panunzi‚ A. Roviello‚ A. Tuzi‚ Inorg. Chim. Acta 357 (2004) 548. [21] D.R. Kanis‚ M.A. Ratner‚ T.J
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To what extent do Sociologists agree that religion is a force for social change? Throughout history‚ there has been an on-going debate as to whether or not religion is a conservative force‚ or a force for social change. Whilst many Sociologists such as Durkheim‚ see religion as a positive conservative force; creating social harmony and solidarity‚ others disagree claiming religion to be a strong force for social change and as neo-Marxist Otto Maduro believes‚ religion has the power to initiate revolutionary
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Filippova Maria Group 505 Analysis of the text “Up the down staircase” By Bel Kaufman Bella "Bel" Kaufman (born May 10‚ 1911) is a Russian-American professor and author‚ best known for writing the 1965 best-seller Up the Down Staircase. Kaufman was born in Berlin‚ Germany‚ where her father was studying medicine. Although born in Germany‚ her native language was Russian. She was raised in Odessa. She emigrated to the United States in 1923 at the age of 12 with her parents‚ moving to New York
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passengers take advantage of staying in Belize by not paying the appropriate taxes levied. At this point there are several individuals that are bi-nationals‚ being Guatemalan and Belizean. Especially‚ those living near the border and especially in Bella Vista Village are mostly occupied by immigrants. Interviewing a Public Officer at the Punta Gorda Immigration Department have commented on the issue saying that police officer can do raids and ask individuals for their papers and if not provided could
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Café Observation Sheet CAFÉ/COFFEE SHOP NAME: COFFEE CLUB ADDRESS: NORTHWEST PLAZA DATE OBSERVATIONS MADE: 22/2/15 EFFECTIVE NEEDS IMPROVEMENT COMMENTS LOCATION Eg. Is it accessible‚ is there parking? √ There was an underground car park and also a roof car park. Very accessible. FACILITIES Eg. Size‚ kitchen‚ number of grinders‚ styles of coffee machine‚ internet connection‚ magazines to read √ There was no Wi-Fi or any magazines or books to read so this could’ve had some improvement. There
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Gloria Steinem Over the course of the years‚ our country has changed in many ways. Whether it’s politically or socially‚ we have the people of this nation to thank for how we are today. A woman that has made a difference in the United States is Gloria Steinem. She has defended the rights of not only women‚ but humanity itself. The time period Gloria Steinem grew up in affected her outlook on life‚ and inspired the movements that have brought us to have the rights that women have today. Gloria
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Business Culture in ITALY Doing business abroad introduces international business people to differences in approaches to business‚ business etiquette and protocol. Although these may not be crucial to business proceedings they should not be dismissed as unnecessary. Cross cultural awareness can enhance the potential of the international business person’s trip considerably. Let us look at a brief example: There are two business people each planning on doing business in Italy. Both have similar
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CHANGING THE HR FUNCTION AT BELLA’S: A CASE STUDY Bobby Medlin‚ USC Upstate Lynne’s day had started at 7:00 this morning with a meeting with the disgruntled store manager of location number two—and things hadn’t slowed down since. Her “to-do” list was already full‚ but she had barely had time to glance at it. She was too busy with her “other stuff” (as she liked to call it)—things that kept her from being able to focus on what she really should be doing in her role at Bella’s. “Tough day‚ huh‚”
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D.T. Niane’s book Sundiata: An Epic of Old Mali tells the history of Mali’s former ruler from the perspective of a royal griot‚ Djeli Mamoudou Kouyate of the village of Dejliba Koro (Siguiri) in Guinea. According to Niane‚ he is not trying to write a traditional history book‚ rather‚ he is trying to present the history of Sundiata’s empire through the traditional African form of memory using oral tradition as his only sources. He claims that the West has taught historians to avoid oral traditions
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