COURSE OUTLINE Course Identification Name of program – Code: BUSINESS MANAGEMENT (410.D0/LCA.70) Course title: CUSTOMER SERVICE Course number: 410-DJ3-AS Total number of course hours: 45 Weighting: 2-1-2 Statement of the competency – Code: To implement and supervise a customer services operation using a quality approach (01UE) Contribution of the Course in the Program Course position This 45-hour course is given in the fifth semester in Business Management
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Predictable life event: leaving home Physical: Moving out would of affected Drew physically because she would have to engage in more physical activity’s would have been more active as she would have to more things by herself like‚ shopping‚ cooking and washing‚ it might of also change Drew’s diet if she lacked in cooking skills. Intellectual: It would have affected Drew intellectually because she would have had to learn how to manage her finances so she was able to pay for her mortgage
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Requirements in Putting up a Business Submitted by: A. REGISTERING A BUSINESS NAME Acceptable Business Names * The root or words of the name shall be considered (e.g. “Island” instead of “Islander” * The business name should describe the nature of the business. It should be comprised solely of any or all of the following: letters‚ numerals‚ and punctuation that are part of the English and Filipino language. Names That Are Not Acceptable * Those which are or whose nature of business
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she had bought for her. - For me‚she has done a right decision by wearing the green pyjamas that Stella gave her.Claudia’s action was causing the guest began to pay attention to Stella and started to think positive about her. CLAUDIA’S STORY “GREEN CLAUDIA * She is a gentle person -Listening to Richard’s sad story‚ makes her weep. * She is loyal to her mother -She tries not to sound too happy when speaking to her father because she does not want to
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Canada. In one’s life‚ it is highly likely that one will hear somebody say “I’ve been lucky to have some great opportunities acting with some great people since leaving my country” or “ I have certainly been kept busy since leaving the street!” talking about how much his life is better in another country. In M.G. Vassanji’s short story‚ “Leaving” we followed the plot which took place in Tanzania in the 21st century. The story gives a clear representation of immigrant’s lives‚ their motives and their
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(USL) were created which were controlled by the municipalities. However‚ it was not until 2000 that a legal framework and financial basis for a national development of social services was established. Meanwhile‚ care for the elderly was entrusted to general practitioners‚ community care services organised by municipalities and associations. According to Nesti et al. (2003)‚ “at least until the 1990s‚ Italy had no clear concept of the problems inherent to elderly people with care needs‚ nor was it clear
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316 Support individuals to access and use services and facilities 1.1 Describe how accessing a range of services and facilities can be beneficial to an individual’s well being It is beneficial for an individual’s overall (physical‚ mental‚ social) well-being to have access to a range of services and facilities. For example supporting an individual to use the bus helps them to feel part of the society‚ doing something that others do. They can also meet others which helps them to socialize. 1
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Rules of the Game- by Amy Tan The setting: Background information on San Fancisco’s Chinatown where the story takes place. San Francisco’s Chinatown is the oldest Chinatown in North America and the largest Chinese community outside Asia. Since its establishment in the 1840s it has been highly important and influential in the history and culture of ethnic Chinese immigrants to the United States and North America. Chinatown is an active enclave that continues to retain its own customs‚ languages
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Challenge Australia Access Information This is the final information document required for each team to compete in the 2014 Cyber Security Challenge Australia (the Challenge). The information in this document‚ along with the Terms & Conditions‚ Game Scenario and General Information‚ will be available and updated on the website: http://www.cyberchallenge.com.au Provided below are: 1. Instructions for setting up the teams’ computers prior to the Challenge 2. Website access information – for submitting
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Objective: To do the 5 C’s analysis that can be used as a tool for Situation Analysis for General Electric company in the Home Appliances market and to do the SWOT analysis. Introduction General Electric Company (GE) was founded in 1892 and is based in Fairfield‚ Connecticut. It operates as a technology‚ media‚ and financial services company worldwide. Its Consumer & Industrial segment sells and services major home appliances including refrigerators‚ freezers‚ electric and gas ranges‚ cook-tops‚ dishwashers
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