Hilton Hotels: Brand Differentiation through Customer Relationship Management Syndicate 6 Hilton was perhaps the most internationally recognizable name in the lodging industry‚ in large part due to the role that the Hilton family had played throughout its history. It all started in 1919‚ when Conrad Hilton bought his first hotel. Since then‚ we’ve led the industry with our innovative approach to products‚ amenities and service. Today‚ Hilton Hotels & Resorts stands as the stylish‚ forward thinking
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A Case Analysis of Hotel Continental Submitted by: Michael F. Cui I. Perspective Held by the Student I assume the point of view of Mr. Oscar Mendoza‚ the owner of Triumph Tours‚ who has been seriously thinking about operating a hotel to complement his travel agency business. II. Case Facts Mr. Oscar Mendoza has been considering opening a hotel to complement his travel agency business‚ Triumph Tours‚ because
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1. The mini-hotel Prague Sweet Home is organized in a family home‚ which is located in one of the greenest and cozy parts of Prague 4 - Pisnice. From home to the very center of Prague (Wenceslas Square)‚ only 30 minutes by public transport (16 minutes by bus and 8 minutes by metro) and maximum 15 minutes by car. From the house to the bus stop - 5 min. walk along a quiet street with no transitions and heavy traffic. Only 30 minutes after walking through the noisy city - and you find yourself in a
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Primula Parkroyal Hotel: Positioning and managing for turnaround Table of Contents Introduction 1 SWOT 2 Strength 2 Weaknesses 3 Opportunities 3 Threats 3 Target Segmentation 4 Commercial Guest 4 Corporate Promotion Strategy 4 Daily Stays Promotions 5 Weekly Stays Promotions 5 Corporate Conference Segment Packages 5 Full Day Meeting Package 6 Half Day Meeting Package 7 Individual Traveler 8 Individual 8 Family 10 HR strategy 11 High rate of absenteeism 11 English language Training
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In this case‚ we are analyzing the dispute between Hotel Lux and Chef Perlee‚ due to an employment contract Chef Perlee signed when he started working for Hotel Lux and violated by getting employ by other restaurant in the New Jersey area. The contract signed by Chef Perlee included an agreement not to compete‚ which states that should Perlee leave the employment of Hotel Lux for any reason‚ he will not work as a chef for any hotel or restaurant in New York‚ New Jersey‚ or Pennsylvania for a period
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Good Hotel Analysis What is the stand out economic characteristics of the macro environment of the US hotel lodging industry? There are 12 leading hotel chains which have various branches within those chains. Each accommodate different numbers of guests and different types of guests. Before 2008 there had been massive expansion in preparation for a large upturn in the industry however when the expansions were finished the market was in withdrawal leading to the largest downturn
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Regal Carnation Hotel (Guam) Case Analysis Case Introduction The island of Guam is an unincorporated territory of the United States located in the Philippine Sea. Ruled by the Spanish until 1898‚ Guam was ceded to the United States and briefly occupied by Japan between 1941 and 1944. Of strategic significance during the Second World War‚ more than 18‚000 Japanese and 1‚800 U.S. marines died in the U.S. retaking of the island. Following the war‚ the Guam Organic Act of 1950 provided for
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Week 1 Video Case-Hotel Monaco Jory Authement Franklin University Organizational Behavior MGMT 325-F1FF (F14) John Gianneschi October 1‚ 2014 The Hotel Monaco achieves their desired organizational effectiveness by being conscience of goal accomplishments‚ satisfaction of constituencies‚ and acquisition of necessary resources. The Hotel Monaco claims its three most vital assets are its customers‚ its employees‚ and its investors. Their customers’ expectation and satisfaction of the hotel’s
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Case: The Accra Beach Hotel I. SITUATION ANALYSIS: A. Case Summary The case is about the Accra Beach Hotel on the Caribbean island of Barbados. The hotel manager got a request from the West Indien Cricket Board (WICB) about hosting several cricket teams while the West Indien Cricket Servies‚ which is an important international sporting event. The head of the WICB was asking for a discount for 50 of the 141 rooms of the hotel. Now the sales manager has to decide whether to accept the inquiry
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Cornell Hospitality Quarterly http://cqx.sagepub.com/ Hotel Guests ’ Responses to Service Recovery: How Loyalty Influences Guest Behavior Pablo Zoghbi-Manrique-de-Lara‚ Miguel A. Suárez-Acosta and Teresa Aguiar-Quintana Cornell Hospitality Quarterly published online 28 November 2013 DOI: 10.1177/1938965513513348 The online version of this article can be found at: http://cqx.sagepub.com/content/early/2013/11/27/1938965513513348 A more recent version of this article was published on - Mar
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