Final Exam _Marco Paredes MGT- 4610 TQM Prof. Castro 1- Identify and discuss the five key dimensions of service quality. Given an example of a service and describe how a customer may define quality along each of these dimensions. The SERVQUAL Instrument measures the five dimensions of Service Quality. These five dimensions are: tangibility‚ reliability‚ responsiveness‚ assurance and empathy. Tangibility Since services are tangible‚ customers derive their perception of service quality by comparing
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Homework 1 1. CORRECT You recently sold 200 shares of Apple stock to your brother. The transfer was made through a broker‚ and the trade occurred on the NYSE. This is an example of D. Secondary market transaction 2. CORRECT Which of the following statements is CORRECT? E. Capital market instruments include both long-term debt and common stocks 3. Talbot Enterprises recently reported an EBITDA of $9.0 million and net income of $2.7 million. It had $3.24 million of interest expense‚ and its corporate
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What have you learned about Managing Organizational Change (MOC) and how are you going to apply MOC concepts to benefit your career? 1.0. Executive Summary Based on my time in class these last 7 weeks‚ I have learned a process that I never knew really existed. I have worked for several companies‚ large and small‚ in my lifetime and I have never really experienced an Organizational Change process like what has been introduced in this class. I felt that the information provided could be very useful
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Final Exam Study Guide Identifications 1. Analects- book of Confucius’ sayings and ideas; written during the Warring States period by his disciples (475-221 BC) and achieved its final form during the mid-Han dynasty; one of the central texts of Confucianism 2. Lao-Tzu- a philosopher of ancient China‚ best known as the author of the Tao Te Ching. His association with the Tào Té Chīng has led him to be traditionally considered the founder of philosophical Taoism. He is also revered as a
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CJUS Final Review 1. Know what the Fifth Amendment limits? Limitations on the exercise of governmental power or authority and prevent person from being tried twice for the same offense‚ testify against himself. 2. Sixth Amendment guarantees what? The Sixth Amendment guarantees the right to legal counsel at all significant stages of a criminal proceeding. 3. The eighth amendment bars what? U.S. constitutional amendment forbidding excessive bail‚ excessive fines‚ and cruel and unusual
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Final Examination Paper BUSI570 Managerial Finance Prepared by: nansla Columbia College 3 December 2012 Topic 2: What affect does inflation have on bond prices or interest rates for new or existing bonds? The price of bonds on the market can be either higher or lower than the face value of the bond depending on the current economic condition or the market condition‚ which can affect the price investors are willing to pay (Fidelity Investments‚ 2012). In regard to price‚ the bond prices
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TORTS FINAL EXAM OUTLINE INTENTIONAL TORTS 3 2. Battery 3 3. Assault 3 4. Intentional Infliction of Emotional Distress 3 5. False Imprisonment 4 6. Trespass 4 6.1. Trespass to Land 4 6.2. Trespass to Chattels 4 6.3. Conversion 4 AFFIRMATIVE DEFENSES 5 7. Consent (Privilege) 5 8. Self Defense (Privilege) 5 8.1. Self-Defense by Force Not Threatening Death or Serious Bodily Harm 5 8.2. Self-Defense by Force Threatening Death or Serious Bodily Harm
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The HR Department advised that all job vacancies must be advertised externally and that‚ as the supervisor‚ Laura’s role was to form a panel of four people to short-list‚ assess and interview prospective candidates. The panel should then give a final recommendation to the HR Department as to which candidate should be selected. Laura felt that as she was the supervisor she should not be forced to advertise‚ but because it was company policy‚ she had better make it look good. Laura then rang Amy
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601 Final Exam Review Guide CH 9: Quantitative Research Design p. 201-235 • Random numbers tables (how are they used in research) p.207 o Researchers can use a table of random numbers to randomize. A small portion of such a table is shown in Table 9.2. In a table of random numbers‚ any digit from 0 to 9 is equally likely to follow any other digit. • Types of research designs: 1. Cohort: A non-experimental design in which a defined group of people (a cohort) is followed overtime to study outcomes
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Patrick Treadwell Acct 301 Project 4 Case 9-1 Hudson has been dealing with substantial warehouse costs. Hudson should account for these warehouse costs related to inventories by removing them from the cost of inventories. We learn that certain criteria need to be met in order to establish this which includes: cost incurred to bring inventory in a location to sale (Spiceland). Hudson Company uses the lower-of-the-cost-or-market method for the reason that is allows you not to place greater value
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