Widget Innovation Customer Service Plan Customer service and commitment to our customers has been the driving force behind our brand. Widget strive to get it right first time‚ everytime.Incases where things don’t come out right we believe our professional workers will strive to correct the problem and our customers have the right to know what level of service they can expect from us all the time even in these times when we fall short of the very high standards we have set ourselves. Through our
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carried out in IKEA and ACME. It was interesting to know how the two extremely different company’s one a very large firm with big brand name I.e. IKEA and another one ACME very old historic British company caring the values and culture till date. I have also explain how IKEA and ACME carry out their supply chain what are the major differences operation wise within the company. It was very interesting to do the case study and it points out how the operation differences in the company actually is and how
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BSBCUS501C Manage quality customer service Presented to: Darren Creed Assessment 3 Name: Jacinta Butterworth Date: 20 March 2015 Procedure: 1. Develop a set of Key Performance Indicators for your Innovative Widgets customer service representatives. KPIs should address all the areas of customer and business requirements identified 2. Develop a plan or procedure for monitoring team members’ performance again KPIs 3. Develop a questionnaire to collect customer feedback related to KPIs and/or designed
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I. Executive Summary Acme Home Improvements Inc.‚ founded in 1982 in Raleigh‚ N.C.‚ has recently decided that an expansion into Canada and Mexico is essential. Acme currently has 125 U.S. locations with annual sales of $5‚400‚000‚000 with $280‚000‚000 net income. Acme Home Improvements Inc. immediate expansion into Mexico City is in the interest of seeking greater profits and buffering against downturns in the U.S market. Acme’s Chief Operating Officer‚ has decided to sponsor the project to
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ACME Fireworks Recommendation Robert Morgan BUS 311 Michael Huang October 06‚ 2014 ACME Fireworks Recommendation As a company grows it may become necessary to change the businesses’ entity and the way in which it conducts business. ACME Fireworks has received inquiries from several large retailers that will enable the business to expand. In order to accommodate this expansion‚ ACME must consider hiring more employees. The owner is concerned about his personal liability should the company fall
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Acme Fireworks is a fireworks retailer that sells fireworks and does displays of fireworks. Two years ago the company started in the owner’s garage and has 15 employees. The owner has informed me that we have big orders to fill and promised the consumers we could deliver. The owner is needing to hire more skilled labor for the orders to be fulfilled. If the orders don’t fall through‚ the owner is now not only in fulfilling the orders but not being able to pay the added skilled labor if the orders
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are the goals at Acme? At Omega? Referring to the case‚ in order to be able to beat Omega regularly for the most profitable contracts‚ the goals at Acme show a great deal of concerns for increasing profitability that reflects the overall performance of Acme. Acme also emphasizes on increasing productivity and high-volume output of printed circuits and their subsequent assembly as John Tyler‚ trying to retain the basic structure developed by Technological Products. Furthermore‚ Acme is looking at internal
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Acme Manufacturing WAN Design Acme Manufacturing is a growing company that is headquartered in Atlanta‚ Georgia. Recently the company has acquired a manufacturing plant in China and multiple offices in the United States. Acme is now in need of a WAN solution to connect their many offices. All new equipment will be used to build the LANs at the offices. Then the LANs will be connected to the WAN to allow for easier communication and data transfer between the offices. The headquarters in Atlanta
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Chapter 2‚ compare and contrast the management styles at Acme and Omega. Acme’s managerial style consists of a mechanistic structure‚ while Omega’s managerial style is based on an organic structure. Acme’s vertical differentiation‚ which consists of four levels of control‚ constitutes the dispersion of authority between the organizational hierarchy levels and gears to give the organization more control over its projects and activities. Acme is highly centralized‚ managers of the top of the hierarchy
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1.) I would say the management style of Acme is mechanistic. Daft’s definition of mechanistic management is an organization that is formalized. This organization has a standard set of rules‚ procedures and a clear hierarchy of authority. Omega’s management style is organic. The organic style of management does not have rules and regulations written down. John Tyler‚ of Acme Electronics‚ clearly ran a top-down company. He expected each department to know there job and complete it in a timely manner
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