Assessment Task: Given that listening accounts for 45 per cent of time spent on communication (Eunson 2012:310)‚ argue the importance of listening skills in the workplace. Your analysis should identify three specific listening behaviors and provide examples to demonstrate how these skills promote communication and understanding. Support your analysis with relevant communication theory and evidence from appropriate academic sources. Listening skills play a significant role in evaluating
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LIGHTING ACTION PART ONE The Incident In June 2008‚ SYARIKAT GETAH BAGUS SDN BHD faced a series of actions by its employees who are members of the National Union of Employees of Rubber Goods (NUERG). The Tyre Division of the Company was plagued by increasing absenteeism‚ malingering and production delays on the part of the tyre operators. The Production Manager‚ Mr. John Ho‚ alarmed over the deteriorating state of production performance had expressed concern at a recent company conference
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Speaking and listening share a very close relationship of communication. They really couldn’t exist without the other. If you think about when you are a little kid growing up‚ you repeat things that you hear from the people around you. Without listening to them‚ you couldn’t speak. Not to contradict what I said earlier‚ but I do understand where Alison is coming from when she used the example people hearing the things around us and not reacting to them. In Melinda’s case‚ she couldn’t find the words
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“Listening Skills are Important for Career Success‚ Organisational Effectiveness and Worker Satisfaction.” Listening skills are methods which enable a person to understand what another person is saying. Technology offers new ways such as e-mail to send and store messages voice communication‚ in person or by telephone‚ radio or television‚ is still the common way to transfer information from one person to another. Listening skills are important because it is part of communication. It plays an
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I. OBJECTIVES A. extract the system of values found in the reading selection; B. participate actively in class and group discussion; and C. discuss the message of the selection through group discussion. II. CONCEPTS A. Topic: Reach for Your Dream By: David D. Moore B. Reference: reading.com.ph. pp32-36 C. Materials: photocopy of the story‚ power point presentation‚ manila paper III. PROCEDURES A. Pre-Reading Activities 1. Preliminary Activities a. Checking of Attendance b. Checking of Assignments
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Active listening in 4 steps: The best managers make the best listeners Managers spend a good part of their workday listening to other people. But bear in mind‚ there’s a big difference between “passive” and “active” listening. Effective listening includes a four-step process to ensure understanding: 1. Listen to the total message. 2. Prove your understanding by using nonverbal signals. 3. Use open-ended probes. 4. Paraphrase what you hear. Motivating employees through realistic deadlines:
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It was important for Rosemary to see that I was listening and understanding her experience. Rosemary was able to open up and agreed to work toward a solution. By communicating your understanding of the nature of the problem of concerns as clients see them‚ you allow the client to feel that they are people of worth and value. This mutual respect allows targeted issues to be work on. Active listening is an important skill needed when reflecting with a client. The identify issues
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Active Listening Skills Selena Samuel EDL/531 August 18‚ 2013 Troy Cox Mrs. Harris and Mrs. Sciba are the two senior corporate trainers interview during the focus group discussion about the use cognitive coaching skills when developing new trainers. Sciba has over 10-years of supervisory experience and training‚ and Mrs. Harris has five-years of training experience‚ both are accountable for mentoring new trainers hired by the financial institution for the first year of their career
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Listening to Music Helps Students Be More Productive in The Classroom In a survey of 400 students‚ 93% said they worked better while listening to music (Paul). Listening to music can be a responsibility without even realizing it. While working in class there are so many distractions of the world‚ how about drown them out with music? Mood changes are the number one link to how music affects people. Students’ work ethic and productivity also change greatly. Listening to one’s own personal selection
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Empathy is the second area of the emotional intelligence which is characterized by respectful listening‚ feeling the impact on others and service orientation. It is the capacity to recognize and‚ to some extent‚ to share feelings‚ that are being experienced by another person being. Respectful listening is listening with our eyes‚ our heart as well as with our ears. Feeling the impact on others can help us to avoid making wrong decisions for us and also helping others by moving them in another direction
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