C H A PTE R CONSUMER BEHAVIOUR AND TARGET AUDIENCE DECISIONS 3 Chapter Objectives • To understand the consumer decision-making process and how it varies for different types of purchases. • To understand various internal psychological processes‚ their influence on consumer decision making‚ and implications for advertising and promotion. • To understand the similarities and differences of target market and target audience. • To understand the various options for making a target audience decision
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CROWDS AND VIOLENCE Deindividuation: [“Individuation” coined by Jung: a process of individuation for development of personality] Historical Research: Le Bon (1890s) When individuals “descend” in a crowd‚ they become creatures of instinct‚ barbarians (Contagion theory‚ anonymity) Festinger (1952) Individuals who sat in dim light more likely to use bad language when discussing erotic material than individuals who were not. Zimbardo (1969) Stanford Prison Experiments: Individuals dressed
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brands may include price‚ brand image‚ taste‚ functional characteristics‚ style and sometimes the way the consumer “feel” about a product. Consumer evaluation of brands involved both cognitive and psychological processes in selecting a course of action from multiple alternatives. The consumer decision-making process model (fig 1) will provide useful insights as to how consumer form evaluations of brands and how marketers seek to influence this process. Fig 1: The customer decision-making process
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manufacturer to the consumer. (i)The impact of the firm’s marketing efforts in large measure is governed by the consumer’s perception of these efforts. Thus‚ marketers do well to remain diligently alert to consumer perceptions by sponsoring consumer research. (ii) the second type of input‚ sociocultural environment‚ also exerts a major influence on consumer for example‚ the comments of a fiend‚ an editorial in the newspaper‚ usage by a family member‚ an article in Consumer Report or views of experienced
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`challenging behaviour’ is now more commonly used and has replaced previous terms such as ‘problem behaviour’ or ‘behaviour disorder’. The reasoning is that it reflects a view that the problem is not a property of the behaving person but emerges from how the behaviour is perceived‚ managed and tolerated by other people. The intensity of the challenge depends not only on the nature of the behaviour but also on the skills of the carers and others in their abilities to respond to the behaviour with a view
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of sustainable behaviour Human behavior underlies almost all environmental problems‚ such as air and water pollution‚ climate change‚ deforestation‚ and loss of biodiversity. Research in psychology offers clues as to why people engage in unsustainable behaviors despite their concern about the broader consequences. At the same time‚ the research also explains why people go out of their way to behave sustainably‚ and how it is possible to motivate and empower sustainable actions. The goal of the
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Organisations and Behaviour Christodoulos Karaolis HND BUSINESS LONDON SCHOOL OF BUSINESS AND FINANCE 30/4/14 Organisations and Behaviour Organization as (Krynke 1998‚ p. 3) defines‚ is the criteria by which employees under their managers direction pursue their goals. Organization according to (Krynke 1998‚ p. 3) is majorly influenced by the organization structure. These structures define how activities in an organization are organized‚ divided and coordinated. In addition (Krynke
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In this assignment I’m going to discuss the role of environmental on human behaviour and performance by identifying human behaviour in different sections. Behaviour – the psychical activity of organism. Environment – the external surroundings within which the organism lives‚ organism external factors effect the development or behaviour. Human performance – the effectiveness with which tasks or purposeful activities are carried out or accomplished by people in the work place etc. I’m going to look
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Assignment brief Qualification Edexcel BTEC Level 5 HND Diploma (QCF) in Business (Management)/Business (Accounting)/Business (Marketing) Unit number and title Organisations and Behaviour Start date Deadline Assessor name Georges Beau (gbeau@rdihongkong.com) Assignment title The purpose of this assignment is to: • Explore organizational structure and culture • Examine different approaches to management and leadership and theories of organisation • Examine the relationship
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Topic 2 Question: Explain why men and women are sometimes frustrated with each other’s communication behaviours. The Qualms of Communication “He never talks to me!” is a common complaint that women have about men. The communication process between men and women has long been of interest for many people from the dawn of time. Copious studies‚ texts‚ novels‚ journals and articles have laboured over and examined communication between men and women and the resultant responses. It is even mentioned
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